1.7 1.7.6. Main page search index not working

[[email protected]]

i had studay since last 2 weeks, clear cache, reconfig index, rebuild index, and i found search box are not function, in back end it work very well, any one please help or i need to hire an expect to fix it, this bug seem serious. thanks and have a good day

 

[Nicolas R]

Hi John,

I think I have the exact same problem so I will give more information here and maybe you can confirm that you have the same results than me :

PS version : 1.7.6.7
URL website : plomberieenligne.fr
Theme : classic
Host : OVH (Plesk)
PHP : 7.2.33
MySQL : 5.0.2
Browsers affected : Chrome, Firefox, Edge (I don't have any other)

So, on our website, when we enter a word in the search box, for example "isolant", we can see a list of suggestion on the screen, but the list is empty (there is only the "<" symbol).From there, 2 options, either I press the Enter key and I obtain a 500 error, or I click on one of the empty suggestion and I obtain a 404 error (the page you are looking for does not exist).

I tried different things to solve the issue :

• Rebuild index : no results. All products are indexed.
• In the PS debug mode section :
  • Deactivate all modules not developped by Prestashop : Yes. No results, I put it back to No.
  • Deactivate all overloads : Yes. No results, I put it back to No
  • Mode debug : Yes. Now the search block is working perfectly. I don't have any error message from the debug, it just works fine. The issue is, when I put the debug mode to No, the issue comes back. 
    I tried different combinations of the 3 parameters mentioned above, and the result is always the same, if the mode debug is off, the issue is here, and if the mode debug is on, it works well.

 

Anyone knows how to fix that?

 

Thank you in advance for your help.

Have a great day,

Nicolas

[[email protected]]

Nicolars

I had good news for you, when you running test, double check product that you list had check display everywhere, you may had wrong setting like me, 

[Nicolas R]

John,

Thanks for your reply.

What settings are you talking about ? I am not sure to understand how you resolved the issue.

Thanks,

Nicolas

[[email protected]]

Nicolas

 

i had enclose image to show you, check if the product you list was set to show as everywhere, incase you problem still excist, then consider bug still excist, but i think mostly this is how problem was create by our setting !

good day

 

john 

 

 

[Nicolas R]

Oh, I see.

Well, unfortunately for me, this setting was already correct so my issue is different ...

 

Thanks anyways and have a good day,

Nicolas