Dears,
I really need your help , suddenly my store is not working , I did nothing!! even i tried to restore the backup same problem .
https://serviceplus.tech/store/en/
1/1) ContextErrorException
Warning: fopen(/dev/shm/ss_nr_cache): failed to open stream: Permission denied
in ss2.php line 51
at loadIp('ss_scus.shieldsquare.net', '/dev/shm/ss_nr_cache')in ss2.php line 76
at getIp('ss_scus.shieldsquare.net')in ss2.php line 125
at shieldsquare_ValidateRequest('', 1, '')in shieldsquare.php line 122
at ShieldSquare->hookDisplayHeader(array('cookie' => object(Cookie), 'cart' => object(Cart), 'altern' => 5))in Hook.php line 970
at HookCore::coreCallHook(object(ShieldSquare), 'hookdisplayHeader', array('cookie' => object(Cookie), 'cart' => object(Cart), 'altern' => 5))in Hook.php line 355
at HookCore::callHookOn(object(ShieldSquare), 'displayHeader', array('cookie' => object(Cookie), 'cart' => object(Cart), 'altern' => 5))in Hook.php line 907
at HookCore::exec('displayHeader')in FrontController.php line 556
at FrontControllerCore->initContent()in IndexController.php line 37
at IndexControllerCore->initContent()in Controller.php line 292
at ControllerCore->run()in Dispatcher.php line 515
at DispatcherCore->dispatch()in index.php line 28
My Prestashop version 1.7.6.7 my php version 7.2
if i tried to log the backend i see this error ( Notice on line 101 in file /home2/serviceplus/public_html/store/vendor/symfony/symfony/src/Symfony/Component/HttpFoundation/Session/Storage/Handler/StrictSessionHandler.php
[8] SessionHandler::gc(): ps_files_cleanup_dir: opendir(/var/cpanel/php/sessions/ea-php70) failed: Permission denied (13) )
i contact the support of Hostgator they check the issue then they said its not a hosting a problem .
can anyone check my URL up and kindly help.
thanks in advance for all.
