Prestashop 1.7.6.7 Backend - empty page if not in debugmode

[Alien(PL)]

I have a weird problem with my Prestashop 1.7.6.7

After I moved the shop from dev domain to the prod domain the store show empty page when trying to access admin panel with dev mode OFF

If the dev mode is ON the admin panel load without any issue

1. I did change the domain in MySQL
2. Did clean cache.

[musicmaster]

Look in the server error log and in the symfony error tab for errors and warnings.

[Alien(PL)]

@musicmasterError log:

 

[Thu Aug 20 22:27:49 2020] [error] [client xx.xx.xx.xx] request="GET /adminXXXXXXXX/themes/default/img/prestashop-addons-logo.png HTTP/1.1" pid=139637976751425 uid=3301043 gid=3301043, referer: https://domain_name.com/adminXXXXXXXX/index.php?controller=AdminDashboard&token=306b568bbfa1122fd53ae4762a10122e
[Thu Aug 20 22:27:49 2020] [error] [client xx.xx.xx.xx] request="GET /adminXXXXXXXX/themes/default/public/570eb83859dc23dd0eec423a49e147fe.woff2 HTTP/1.1" pid=139637976751428 uid=3301043 gid=3301043, referer: https://domain_name.com/adminXXXXXXXX/themes/default/public/theme.css
[Thu Aug 20 22:27:49 2020] [error] [client xx.xx.xx.xx] request="POST /adminXXXXXXXX/index.php/common/notifications?_token=MP4z56wl-4KggT-y65z9N0uxwubtCs8kX9MbcNOoTJk&rand=1597955269424 HTTP/1.1" pid=139637976751429 uid=3301043 gid=3301043, referer: https://domain_name.com/adminXXXXXXXX/index.php?controller=AdminDashboard&token=306b568bbfa1122fd53ae4762a10122e
[Thu Aug 20 22:27:49 2020] [error] [client xx.xx.xx.xx] request="POST /adminXXXXXXXX/index.php?controller=AdminGamification&token=2fb0904d3643f2c1ccef775ec2a41fbe HTTP/1.1" pid=139637976751430 uid=3301043 gid=3301043, referer: https://domain_name.com/adminXXXXXXXX/index.php?controller=AdminDashboard&token=306b568bbfa1122fd53ae4762a10122e
[Thu Aug 20 22:27:49 2020] [error] [client xx.xx.xx.xx] request="GET /adminXXXXXXXX/index.php?controller=AdminDashboard&token=306b568bbfa1122fd53ae4762a10122e&ajax=true&action=refreshDashboard&module=psaddonsconnect&dashboard_use_push=0&_=1597955269214 HTTP/1.1" pid=139637976751431 uid=3301043 gid=3301043, referer: https://domain_name.com/adminXXXXXXXX/index.php?controller=AdminDashboard&token=306b568bbfa1122fd53ae4762a10122e
[Thu Aug 20 22:27:49 2020] [error] [client xx.xx.xx.xx] request="GET /adminXXXXXXXX/index.php?controller=AdminDashboard&token=306b568bbfa1122fd53ae4762a10122e&ajax=true&action=refreshDashboard&module=dashactivity&dashboard_use_push=0&_=1597955269215 HTTP/1.1" pid=139637976751432 uid=3301043 gid=3301043, referer: https://domain_name.com/adminXXXXXXXX/index.php?controller=AdminDashboard&token=306b568bbfa1122fd53ae4762a10122e
[Thu Aug 20 22:27:49 2020] [error] [client xx.xx.xx.xx] request="GET /adminXXXXXXXX/index.php?controller=AdminDashboard&token=306b568bbfa1122fd53ae4762a10122e&ajax=true&action=refreshDashboard&module=dashtrends&dashboard_use_push=0&_=1597955269216 HTTP/1.1" pid=139637976751433 uid=3301043 gid=3301043, referer: https://domain_name.com/adminXXXXXXXX/index.php?controller=AdminDashboard&token=306b568bbfa1122fd53ae4762a10122e
[Thu Aug 20 22:27:49 2020] [error] [client xx.xx.xx.xx] request="GET /adminXXXXXXXX/index.php?controller=AdminDashboard&token=306b568bbfa1122fd53ae4762a10122e&ajax=true&action=refreshDashboard&module=dashproducts&dashboard_use_push=0&_=1597955269218 HTTP/1.1" pid=139637976751434 uid=3301043 gid=3301043, referer: https://domain_name.com/adminXXXXXXXX/index.php?controller=AdminDashboard&token=306b568bbfa1122fd53ae4762a10122e
[Thu Aug 20 22:27:49 2020] [error] [client xx.xx.xx.xx] request="GET /adminXXXXXXXX/index.php?controller=AdminDashboard&token=306b568bbfa1122fd53ae4762a10122e&ajax=true&action=getBlogRss HTTP/1.1" pid=139637976751436 uid=3301043 gid=3301043, referer: https://domain_name.com/adminXXXXXXXX/index.php?controller=AdminDashboard&token=306b568bbfa1122fd53ae4762a10122e
[Thu Aug 20 22:27:49 2020] [error] [client xx.xx.xx.xx] request="GET /adminXXXXXXXX/index.php?controller=AdminDashboard&token=306b568bbfa1122fd53ae4762a10122e&ajax=true&action=refreshDashboard&module=dashgoals&dashboard_use_push=0&_=1597955269217 HTTP/1.1" pid=139637976751437 uid=3301043 gid=3301043, referer: https://domain_name.com/adminXXXXXXXX/index.php?controller=AdminDashboard&token=306b568bbfa1122fd53ae4762a10122e
[Thu Aug 20 22:27:49 2020] [error] [client xx.xx.xx.xx] request="GET /adminXXXXXXXX/index.php?token=3792a012de6b49cc7cc960874a126e7a&ajax=1&dni_required=1&tab=AdminAddresses&id_country=undefined&_=1597955269220 HTTP/1.1" pid=139637976751440 uid=3301043 gid=3301043, referer: https://domain_name.com/adminXXXXXXXX/index.php?controller=AdminDashboard&token=306b568bbfa1122fd53ae4762a10122e
[Thu Aug 20 22:27:49 2020] [error] [client xx.xx.xx.xx] request="POST /adminXXXXXXXX/index.php/common/notifications?_token=MP4z56wl-4KggT-y65z9N0uxwubtCs8kX9MbcNOoTJk&rand=1597955269476 HTTP/1.1" pid=139637976751439 uid=3301043 gid=3301043, referer: https://domain_name.com/adminXXXXXXXX/index.php?controller=AdminDashboard&token=306b568bbfa1122fd53ae4762a10122e
[Thu Aug 20 22:27:49 2020] [error] [client xx.xx.xx.xx] request="GET /adminXXXXXXXX/index.php?token=3792a012de6b49cc7cc960874a126e7a&ajax=1&dni_required=1&tab=AdminAddresses&id_country=undefined&_=1597955269219 HTTP/1.1" pid=139637976751438 uid=3301043 gid=3301043, referer: https://domain_name.com/adminXXXXXXXX/index.php?controller=AdminDashboard&token=306b568bbfa1122fd53ae4762a10122e
[Thu Aug 20 22:29:00 2020] [error] [client xx.xx.xx.xx] request="POST /adminXXXXXXXX/index.php/common/notifications?_token=MP4z56wl-4KggT-y65z9N0uxwubtCs8kX9MbcNOoTJk&rand=1597955340268 HTTP/1.1" pid=139637976759053 uid=3301043 gid=3301043, referer: https://domain_name.com/adminXXXXXXXX/index.php/configure/advanced/performance/?_token=MP4z56wl-4KggT-y65z9N0uxwubtCs8kX9MbcNOoTJk
[Thu Aug 20 22:29:00 2020] [error] [client xx.xx.xx.xx] request="POST /adminXXXXXXXX/index.php?controller=AdminGamification&token=2fb0904d3643f2c1ccef775ec2a41fbe HTTP/1.1" pid=139637976759054 uid=3301043 gid=3301043, referer: https://domain_name.com/adminXXXXXXXX/index.php/configure/advanced/performance/?_token=MP4z56wl-4KggT-y65z9N0uxwubtCs8kX9MbcNOoTJk
[Thu Aug 20 22:29:00 2020] [error] [client xx.xx.xx.xx] request="POST /adminXXXXXXXX/index.php/common/notifications?_token=MP4z56wl-4KggT-y65z9N0uxwubtCs8kX9MbcNOoTJk&rand=1597955340308 HTTP/1.1" pid=139637976759056 uid=3301043 gid=3301043, referer: https://domain_name.com/adminXXXXXXXX/index.php/configure/advanced/performance/?_token=MP4z56wl-4KggT-y65z9N0uxwubtCs8kX9MbcNOoTJk
[Thu Aug 20 22:29:13 2020] [error] [client xx.xx.xx.xx] PHP Fatal error:  require(): Failed opening required '/home/users/h777013/public_html/domain_name.com/var/cache/prod/ContainerRcfrf0o/removed-ids.php' (include_path='/home/users/h777013/public_html/domain_name.com/vendor/pear/pear_exception:/home/users/h777013/public_html/domain_name.com/vendor/pear/console_getopt:/home/users/h777013/public_html/domain_name.com/vendor/pear/pear-core-minimal/src:/home/users/h777013/public_html/domain_name.com/vendor/pear/archive_tar:.:/usr/multiphp/php7.2/usr/share/php:/home/lib/php7.2:/home/lib/php7.2/pear') in /home/users/h777013/public_html/domain_name.com/var/cache/prod/ContainerRcfrf0o/appProdProjectContainer.php on line 1625, referer: https://domain_name.com/adminXXXXXXXX/index.php/configure/advanced/performance/?_token=MP4z56wl-4KggT-y65z9N0uxwubtCs8kX9MbcNOoTJk

 

 

[musicmaster]

Could it be that you have some remove_id module? If so please disable it by renaming the module and cleaning the cache.

[musicmaster]

As it is a shop movement operation the core of the problem could be in .htaccess. So delete/rename or regenerate it.

[JBW]

Delete /var/cache directory - cleaning cache from backoffice is not enough

[Polylight]

up