On 8/24/2020 at 12:53 PM, rvkvino said:Same problem happening to me also, I'm using Payu and Techprocess payment gateway for my shop. Payment getting successful in gateway admin dashboard but order not creating in back office.After payment get successful it's navigating to mysitesite/cart page. But this showing empty cart because after payment successful it's getting clear and not creating order. Can any one help on this. Some times it's creating order and most of the time order not creating.
As i had mentioned my website had both Payu and Razorpay payment gateway, my observation in the last 7-10 days is that most of the orders that are failing were on Payumoney, all orders were created successfully with Razorpay.
I have disabled the Payumoney gateway for the time being and will observe for the next few days to see if i see the issue again.
Another observation - as a customer i buy grocery online these days and the payment gateway there as well is payumoney and i had the same issue for last 3-4 weeks, i think its a possible issue with payumoney module/infrastructure. When i raised a support ticket almost a month back with payumoney they closed it everytime stating its not their issue, after i presisted for a month they told me that they eventually told me that they are working on a new module and would be published soon, however they refused to give me a date.