[SOLVED] IMAP Customer Service Error

[Paul Chucker]

Please help with PS 1.7.6.7 on php 7.2 and running the classic theme.

After receiving a IMAP error and website not sending messages to my gmail, I attempted to set-up IMAP.

• IMAP URL: imap.gmail.com
• IMAP PORT: 993
• IMAP USER: my.gmail
• IMAP PASSWORD: ******************

All yes/no options checked to NO except: 

IMAP options (/SSL) checked to YES.

I've also attempted to check the "IMAP options (/novalidate-cert)" to YES however, that did not change anything so I returned it to NO.

Additionally, after each change, I run sync and clear cache.

GOOGLE: I have enabled IMAP and Less Secure Apps in my gmail settings.

Edited August 13, 2020 by Paul Chucker
Solved Issue (see edit history)

[Paul Chucker]

I was able to solve the above issue unlocking the captcha:

https://accounts.google.com/b/5/DisplayUnlockCaptcha

[Paneback]

Hi Paul

I have PrestaShop 1.7.7.2. And I have the same problem, that I get always "IMAP configuration is not correct".

The email communication works. The IMAP works but I get always that error.

I figured out, that always when I open the customer service on the backoffice the error pops up. And I think it has to do with the password. The field "password" is empty. But when I fill it out the error goes away.

Do you have the same problem too?

[Vardas]

 

[tztudio]

I have also been getting this error message on Customer Service page in back office:
"IMAP configuration is not correct"

This is what solved the issue for me:
At the bottom, the IMAP section was all blank, but the "IMAP port" had a number in it.  I deleted the number in that field, hit "save", and the error message went away.