Riddik Posted August 11, 2020 Share Posted August 11, 2020 Hi, on my site when a customer tries to create an account, the page reloads without create it, the configuration of the server is below. I also tried with debug mode enabled but no error message appear. Link to comment Share on other sites More sharing options...
JBW Posted August 12, 2020 Share Posted August 12, 2020 Prestashop is not compatible with PHP 7.3. - please downgrade to latest 7.2 Link to comment Share on other sites More sharing options...
Riddik Posted August 12, 2020 Author Share Posted August 12, 2020 Hi, thank you for reply, i have also a test server with the same installation and it works on php 7.3.20, can be something else? Link to comment Share on other sites More sharing options...
Riddik Posted August 12, 2020 Author Share Posted August 12, 2020 I have also tried changing the php version, nothing changed 15 minutes ago, JBW said: Prestashop is not compatible with PHP 7.3. - please downgrade to latest 7.2 Link to comment Share on other sites More sharing options...
musicmaster Posted August 12, 2020 Share Posted August 12, 2020 5 hours ago, Riddik said: I have also tried changing the php version, nothing changed After changing the php version you should empty the cache. Link to comment Share on other sites More sharing options...
Riddik Posted August 12, 2020 Author Share Posted August 12, 2020 Already done, not working Link to comment Share on other sites More sharing options...
Krystian Podemski Posted August 12, 2020 Share Posted August 12, 2020 You say that page reloads, but how? Is there a blank page or customer is redirected to registration form? Have you tried to enable developer mode in your PrestaShop? Link to comment Share on other sites More sharing options...
Riddik Posted August 12, 2020 Author Share Posted August 12, 2020 The customer is redirect to the registration form with the all the data except the password, the debug mode doesn't show any error Link to comment Share on other sites More sharing options...
musicmaster Posted August 12, 2020 Share Posted August 12, 2020 2 minutes ago, Riddik said: The customer is redirect to the registration form with the all the data except the password, the debug mode doesn't show any error This is default behavior when something was not filled in correctly - usually the postal code. It is easy to overlook the error message as it appears somewhere on top. Link to comment Share on other sites More sharing options...
Riddik Posted August 12, 2020 Author Share Posted August 12, 2020 The problem is on account creation, not order, the customer haven't to add the address at this step Link to comment Share on other sites More sharing options...
Riddik Posted August 12, 2020 Author Share Posted August 12, 2020 On the cart with same data the account is created without problems Link to comment Share on other sites More sharing options...
Jonito Posted January 11, 2021 Share Posted January 11, 2021 Hi @Riddik I have the same problem. how do you solve it? Thanks. Link to comment Share on other sites More sharing options...
vincenzo.serpico Posted March 4, 2021 Share Posted March 4, 2021 have the same problem!!!! Link to comment Share on other sites More sharing options...
zarexdesign Posted March 19, 2021 Share Posted March 19, 2021 Me too... Link to comment Share on other sites More sharing options...
zamby97 Posted March 21, 2021 Share Posted March 21, 2021 I have the same problem and i use PHP 7.2.. Is a Bug of Prestashop? anyone who can help? Link to comment Share on other sites More sharing options...
francismaio Posted March 22, 2021 Share Posted March 22, 2021 If you have installed the module "PrestaShop Facebook" by Prestashop, then disable it and try the registration again. This solved the problem on my websites Link to comment Share on other sites More sharing options...
zarexdesign Posted March 22, 2021 Share Posted March 22, 2021 23 minutes ago, francismaio said: If you have installed the module "PrestaShop Facebook" by Prestashop, then disable it and try the registration again. This solved the problem on my websites Thank you!! Link to comment Share on other sites More sharing options...
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