email template missing

[Roger Markovitz]

Hello,

I have the following problem:

after registration of a new user, an error shows up: "Error - The following e-mail template is missing: account"

I use classic template (prestashop 1.7.4.2) and have only one default language installed  ( ISO code: en,     Language code: en-us ).  My folder: "root/mails/en" contains files: "account.html" and "account.txt".  

 

I have no idea where I should look for the problem. I will appreciate any advice.

 

[slaymesh]

I have same problem but with Customer service and i am getting this Error - The following e-mail template is missing: reply_msg    and i can see both of them exist , the only problem with prestashop community it's died you don't get reply in here ! i am start to think moving to Woocomerce ! did u solve your issue ?

 

Thanks

[slaymesh]

Hi Try to Generate email template see if this will solve your problem !