prestashop 1.7.7 php mail problems

[jondrew]

Hi

My installation of prestashop 1.7.7 will not send mail from the php mail() function. It gives this error when tested: 

Error: Please check your configuration.Expected response code 220 but got an empty response.

The hosting company won't allow connection over SMTP can anyone shed any light on why or how I can get the php mail() function to work? I've tested with another mail script on the server and it will send but only to a gmail address! Any help is much appreciated. 

Thanks

Jon

[CrubS]

i have the same problem

[halhassan]

i have the same problem

[Stampa-Stampa]

Same here..

i also tried "Set my own SMTP parameters according to my server and still it is not working..

[Andrevich]

Hi! Same here. 

[CrubS]

Only SMTP works. I dont know why, but we Change to smtp and its Works.

[halhassan]

I tried SMTP, and still does not work

[JBW]

mail() was deactivated in 1.7.7. due to security reasons

https://github.com/PrestaShop/PrestaShop/pull/20124

[halhassan]

5 hours ago, JBW said:

mail() was deactivated in 1.7.7. due to security reasons

https://github.com/PrestaShop/PrestaShop/pull/20124

What should we do? please advise.

[JBW]

16 hours ago, halhassan said:

What should we do? please advise.

Best way is to configure SMTP.

[fredvissers]

now there is user/bin but how can we send from this script, where can we config that

[kierweb]

I just found this comment  ...

"After further investigation, it looks like the root cause of this issue is that we're not using the mail() function anymore for security reasons and using /usr/sbin/sendmail instead, which led to use proc_open."

I've had to take proc_open out of my disable_functions within my php.ini and now sendmail is sending email!

Stupid though ... they have forced us to use sendmail instead of mail for security reasons, but we have to enable proc_open for it to work?????

 

[passicool]

Hello,

With ionos you need a dedicated hosting to use smtp configuration 😕

Edited December 8, 2020 by passicool (see edit history)

[lightsb]

The problem appear just when execute test email..

Read: https://www.kritondesign.ro/blog/prestashop-17/trimitere-mail-prestashop-1770

Edited December 8, 2020 by lightsb (see edit history)

[SliderFlash]

 

[GSafar30]

Hello, I cannot configure the mails in SMTP because hosting on ionos on a shared server. How to do? Any ideas?

[SliderFlash]

vor 34 Minuten schrieb GSafar30:

Hello, I cannot configure the mails in SMTP because hosting on ionos on a shared server. How to do? Any ideas?

smtp.ionis.de

 

https://www.ionos.de/hilfe/e-mail/mail-basic-einrichten/e-mail-adresse-bei-11-ionos-anlegen/

 

[GSafar30]

Hello SliderFlash, but I contacted Ionos, and my contract allows me to create email addresses, but I cannot configure the SMTP on Prestashop because I would need a dedicated server, while with my contract I have a shared server. Thanks anyway.

Edited December 11, 2020 by GSafar30 (see edit history)

[SliderFlash]

vor 14 Stunden schrieb GSafar30:

Hello SliderFlash, but I contacted Ionos, and my contract allows me to create email addresses, but I cannot configure the SMTP on Prestashop because I would need a dedicated server, while with my contract I have a shared server. Thanks anyway.

Can't you create a POP or IMAP mailbox ?

[GSafar30]

1 hour ago, SliderFlash said:

Can't you create a POP or IMAP mailbox ?

Yes, but according to Ionos (my host), I cannot configure the prestashop mails in SMTP, because with my contract I am on a shared server. I don't know why?

[SliderFlash]

what has email to do with server ?

 

[GSafar30]

27 minutes ago, SliderFlash said:

what has email to do with server ?

 

It is beyond me, but I'm not the only one to have this problem with Ionos. They say I need a dedicated server to configure SMTP on Prestashop and I have a shared server.

[SliderFlash]

vor 12 Minuten schrieb GSafar30:

It is beyond me, but I'm not the only one to have this problem with Ionos. They say I need a dedicated server to configure SMTP on Prestashop and I have a shared server.

That's bullshit, they want money that's what it's all about ! then look for another hoster.

[passicool]

Hello,

A solution, create a new mail work, use SSL, port 465.

I try on 2 web site and it finaly works.

[CJH]

This might or might not help someone. I found this thread while looking for a solution to a problem with the contact form (no active send button). I'm working in 1.7.7.0, not yet live but testing the final build. For the send button, I found it was inactive because in the GDPR module I had checked that I wanted a confirmation checkbox to appear on the contact form ... but nothing was there, so nothing was checked and the button was inactive. Turning this off, the contact form worked.

But for a long time I was looking for a change to the email. In 1.7.7.0 I have read that the first option, sendmail, has been stopped from working because of a security issue. That means you have to configure SMTP. My account is with Ionos and a shared server. However, Ionos is a web hosting service and users presumably also have an ISP broadband supply to get online. I have Plusnet for this and that handles my email ... so I used the SMTP configuration for Plusnet. I don't think it would matter which ISP is used ... they would all, I assume, come with the ability to set up SMTP. Basically, send your emails through the ISP and not through Ionos to solve this.

Hope it helps someone.

[cdelicath81]

I got mine working on a ionos hosted doing the following.

Mail domain name: BLANK

SMTP server: smtp.ionos.com

SMTP Username:  *@yourdomain.com  "You have to have an email address created through ionos hosting"

SMTP password: "your ionos hosted email password from above setup"

Encryption: SSL

Port: 465

Edited December 29, 2020 by cdelicath81 (see edit history)

[ecentury]

Works for me by just removing the proc_open from the disable_functions

Its not just on the test email option, no email sends with this disabled, including password recovery emails

Using krystal hosting if that helps anyone

[SliderFlash]

[halhassan]

4 hours ago, ecentury said:

Works for me by just removing the proc_open from the disable_functions

Its not just on the test email option, no email sends with this disabled, including password recovery emails

Using krystal hosting if that helps anyone

where can I finid it please?

[halhassan]

On 12/8/2020 at 11:01 AM, kierweb said:

I just found this comment  ...

"After further investigation, it looks like the root cause of this issue is that we're not using the mail() function anymore for security reasons and using /usr/sbin/sendmail instead, which led to use proc_open."

I've had to take proc_open out of my disable_functions within my php.ini and now sendmail is sending email!

Stupid though ... they have forced us to use sendmail instead of mail for security reasons, but we have to enable proc_open for it to work?????

 

Where can I find it please

[halhassan]

1 hour ago, SliderFlash said:

Does not work with me

 

[passicool]

11 hours ago, halhassan said:

Does not work with me

 

Did you try create a new email with your domaine ?

[Lukascisar]

Hello,
I have a similar problem. I newly founded an eshop with prestashop version 1.7.7.0 and I can't send any emails. According to the information here, it is possible to send using smtp, which unfortunately has my hosting disabled (cesky-hosting.cz).
My question is, what should I do to send emails using sendmail?
Thank you very much in advance for your help.

Edited January 5, 2021 by Lukascisar
problem solved - https://github.com/PrestaShop/PrestaShop/issues/22262 (see edit history)

[halhassan]

5 hours ago, passicool said:

Did you try create a new email with your domaine ?

I did and I am using SiteGround host, and they tried to help me and no luck     (T_T)

Edited January 5, 2021 by halhassan (see edit history)

[SliderFlash]

vor 2 Stunden schrieb halhassan:

I did and I am using SiteGround host, and they tried to help me and no luck     (T_T)

 

https://www.siteground.com/tutorials/wordpress/use-smtp/

in video 1:51 your SMTP info

and

https://www.siteground.com/?s=smtp

 

Edited January 5, 2021 by SliderFlash (see edit history)

[GSafar30]

I got mine working on a ionos hosted doing the following.

Mail domain name:     

SMTP server:         auth.smtp.1and1.fr

SMTP Username:      *@yourdomain.com  "You have to have an email address created through ionos hosting"

SMTP password:         "your ionos hosted email password from above setup"

Encryption:         SSL

Port:             465

If it can help someone....

[Toshi_akea]

I try with TSL and port 587 (IONOS) and works for me

[Michi001]

On 1/18/2021 at 1:21 PM, Toshi_akea said:

I try with TSL and port 587 (IONOS) and works for me

TSL and Port 587 works for me @ IONOS to.

Thanky you!

[Aldeag]

Me too. I could not send emails and changed to smtp.

I´m also with IONOS and it works and solved here in the spanish forum (use translator if you need it)

 

[kokok]

On 12/29/2020 at 3:10 AM, cdelicath81 said:

I got mine working on a ionos hosted doing the following.

Mail domain name: BLANK

SMTP server: smtp.ionos.com

SMTP Username:  *@yourdomain.com  "You have to have an email address created through ionos hosting"

SMTP password: "your ionos hosted email password from above setup"

Encryption: SSL

Port: 465

its work !, thanks so much

[cassandra8]

HalHassan: Were you able to get working with siteground? I have contacted them and they say it is on the prestashop side and they cannot help. I still have not been able to get working.

[mikirimiki]

Hello,

After upgrading Prestashop to 1.7.7.1 the email system doesn't work to me as well.

I tried with suggestion reached in this topic.
My host is IONOS on a shared server.
I tried with SMTP parameters:
(I have this parameter in my IONOS ACCOUNT)

smtp.ionos.it

TLS 587

In Prestashop TEST mail  it works. The test email is sent to the email address I choose, but if I replay to a Customer in Customer Service it doesn't work.

I think SMTP paramters in prestashop should be work as another email client.
I tried already with
SSL PORT 465 or
no protected conncection with PORT 25.

Always the TEST email was sent, but never from customer service.
________________________________________________________________________

UPDATE: I found the emails go to spam folder.
So the problem is not Prestashop, but my hosting provider.
Any idea?

Here my Prestashop configuration (attached):

Do you have an idea?

Edited February 5, 2021 by mikirimiki (see edit history)

[mikirimiki]

[HemaShop]

Fehler: Bitte prüfen Sie Ihre Einstellungen

Failed to authenticate on SMTP server with username "MyEmail" using 2 possible authenticators. Authenticator LOGIN returned Expected response code 235 but got code "535", with message "535 Authentication credentials invalid ". Authenticator PLAIN returned Expected response code 235 but got code "535", with message "535 Authentication credentials invalid ".

[JBW]

1 minute ago, HemaShop said:

Authentication credentials invalid

Wrong credentials- check your settings and cross-check with your hosting provider

[HemaShop]

2 minutes ago, JBW said:

Wrong credentials- check your settings and cross-check with your hosting provider

nope right PW and all

[SliderFlash]

vor 43 Minuten schrieb HemaShop:

Fehler: Bitte prüfen Sie Ihre Einstellungen

Failed to authenticate on SMTP server with username "MyEmail" using 2 possible authenticators. Authenticator LOGIN returned Expected response code 235 but got code "535", with message "535 Authentication credentials invalid ". Authenticator PLAIN returned Expected response code 235 but got code "535", with message "535 Authentication credentials invalid ".

incorrect user: ->SMTP server with username "MyEmail"

[HemaShop]

I changed the name it is the correct user name  (ionos uses the email as user)

All Input is correct 

[SliderFlash]

vor 43 Minuten schrieb HemaShop:

I changed the name it is the correct user name  (ionos uses the email as user)

All Input is correct 

Check everything again individually and ask hoster

[HemaShop]

what do i have to check its EMAIL PW TSL 587
I can login at the webmail with that username and pw x_X

[suksham]

I am facing the same problems. the prestashop and email accounts are both hosted in ionos.com

with SSL and port 465:

Error: Please check your configuration

Failed to authenticate on SMTP server with username "XXXXXXXX" using 2 possible authenticators. Authenticator LOGIN returned Expected response code 235 but got code "535", with message "535 Authentication credentials invalid ". Authenticator PLAIN returned Expected response code 235 but got code "535", with message "535 Authentication credentials invalid ".

with TLS and port 465:

Error: Please check your configuration

Expected response code 220 but got an empty response

 

with TLS and port 587:

Error: Please check your configuration

Failed to authenticate on SMTP server with username "XXXXXXXX" using 2 possible authenticators. Authenticator LOGIN returned Expected response code 235 but got code "535", with message "535 Authentication credentials invalid ". Authenticator PLAIN returned Expected response code 235 but got code "535", with message "535 Authentication credentials invalid ".

[mikirimiki]

To fix It you should add a record in DNS section, and wait 24h.

Now I can't see, what I added.

 

This afternoon I can see.

 

[Higino]

On 1/4/2021 at 7:07 PM, halhassan said:

Where can I find it please

No one replied to this poor fellow.

At least 2 members mentioned this solution, but they don't elaborate.

I do have a php.ini file, but no line specifically deactivates this proc_open thing. 

I can't get emails to work with SMTP, and I've tried different SMTP servers. I don't know if It's related to MFA or some other thing (gmail can block third party apps for example), so I'd like to do this the non-SMTP way and see if I can get it to work like that. But I don't understand where this proc_open is being disabled.

Thanks!

EDIT: My hosting company says they deactivated proc_open by default due to security reasons. So basically, in my case, I have to use SMTP. I will try to use different mail servers to set this up.

Edited June 15, 2021 by Higino (see edit history)

[vivianne]

We had the same problem. My hoster found the solution. It was the old version of SwiftMailer.

The error we got was:
 

Symfony\Component\Debug\Exception\UndefinedMethodException:
Attempted to call an undefined method named "newInstance" of class "Swift_SmtpTransport".

at override/classes/Mail.php:714
at MailCore::sendMailTest('1', 'mail.agenturserver.de', 'Dies ist eine Test-Mail. Ihr Server kann nun E-Mails versenden.', 'Test-Nachricht -- PrestaShop', 'text/html', '[Email-Adress]', '[Email-Adress]', '[User-Name]', '[Password]', '465', 'ssl')
(src/Adapter/Email/EmailConfigurationTester.php:99)
at PrestaShop\PrestaShop\Adapter\Email\EmailConfigurationTester->testConfiguration(array('send_email_to' => '[Email-Adress]', 'mail_method' => '2', 'smtp_server' => 'mail.agenturserver.de', 'smtp_username' => '[Username]', 'smtp_password' => null, 'smtp_port' => '465', 'smtp_encryption' => 'ssl'))
(src/PrestaShopBundle/Controller/Admin/Configure/AdvancedParameters/EmailController.php:261)
at PrestaShopBundle\Controller\Admin\Configure\AdvancedParameters\EmailController->sendTestAction(object(Request))
(vendor/symfony/symfony/src/Symfony/Component/HttpKernel/HttpKernel.php:151)
at Symfony\Component\HttpKernel\HttpKernel->handleRaw(object(Request), 1)
(vendor/symfony/symfony/src/Symfony/Component/HttpKernel/HttpKernel.php:68)
at Symfony\Component\HttpKernel\HttpKernel->handle(object(Request), 1, false)
(vendor/symfony/symfony/src/Symfony/Component/HttpKernel/Kernel.php:200)
at Symfony\Component\HttpKernel\Kernel->handle(object(Request), 1, false)
(admin/index.php:82)

 

We changed following things in the file /overrides/classes/Mail.php:

Old:
##

709 try {
710 if ($smtpChecked) {
711 if (Tools::strtolower($smtpEncryption) === 'off') {
712 $smtpEncryption = false;
713 }
714 $smtp = \Swift_SmtpTransport::newInstance($smtp_server, $smtpPort, $smtpEncryption)
715 ->setUsername($smtpLogin)
716 ->setPassword($smtpPassword);
717 $swift = \Swift_Mailer::newInstance($smtp);
718 } else {
719 $swift = \Swift_Mailer::newInstance(\Swift_MailTransport::newInstance());
720 }
721
722 $message = \Swift_Message::newInstance();
723
724 $message
725 ->setFrom($from)
726 ->setTo($to)
727 ->setSubject($subject)
728 ->setBody($content);
729
730 if ($swift->send($message)) {
731 $result = true;
732 }
733 } catch (\Swift_SwiftException $e) {
734 $result = $e->getMessage();
735 }
736
737 return $result;
738 }

##

New:

##

709 try {
710 if ($smtpChecked) {
711 if (Tools::strtolower($smtpEncryption) === 'off') {
712 $smtpEncryption = false;
713 }
714 $smtp = new \Swift_SmtpTransport($smtp_server, $smtpPort, $smtpEncryption);
715 $smtp
716 ->setUsername($smtpLogin)
717 ->setPassword($smtpPassword);
718 $swift = new \Swift_Mailer($smtp);
719 } else {
720 $swift = new \Swift_Mailer(new \Swift_MailTransport());
721 }
722
723 $message = new \Swift_Message();
724
725 $message
726 ->setFrom($from)
727 ->setTo($to)
728 ->setSubject($subject)
729 ->setBody($content);
730
731 if ($swift->send($message)) {
732 $result = true;
733 }
734 } catch (\Swift_SwiftException $e) {
735 $result = $e->getMessage();
736 }
737
738 return $result;
739 }

##

 

The reason for this error is, ::newInstance doesn´t work anymore in PHP.

Hope, this helps you all!

[rccess]

On 8/7/2020 at 3:56 PM, jondrew said:

Hi

My installation of prestashop 1.7.7 will not send mail from the php mail() function. It gives this error when tested: 

Error: Please check your configuration.Expected response code 220 but got an empty response.

The hosting company won't allow connection over SMTP can anyone shed any light on why or how I can get the php mail() function to work? I've tested with another mail script on the server and it will send but only to a gmail address! Any help is much appreciated. 

Thanks

Jon

"535 Authentication credentials invalid" , errors mostly come from auth type failure 

Please do check your auth type 

 

Please do active your logs which will helpful to troubleshoot more

 

Thanks

Regards

Freelance SMTP Expert

Migomail & Mailcot

[LahtiTo]

On 1/28/2021 at 9:44 PM, cassandra8 said:

HalHassan: Were you able to get working with siteground? I have contacted them and they say it is on the prestashop side and they cannot help. I still have not been able to get working.

I had this same problem with Siteground. Nothing I tried seem to work.

Then I copied the settings as those are in Thunderbird. Using SSL and port 465.

Still the testmail gives an error, but all the "real" messages are sent to the customer. Don't know nor care what is wrong as long as the customer mails are working 😄

[cassandra8]

this is what I set at siteground that finally worked for us.

Prestashop admin panel:

settings under email:
smtp server : xxxxxx.com
username: xxxxx.com or [email protected]
password: xxxxxx
encyption: ssl
port 465

settings under Traffic and Seo  at bottom:
shop domain: www.xxxxx.com
ssl domain : www.xxxx.com
base url: /

Server side:

email:
xxxxx.com or [email protected]
incoming server:
xxxxx.com
imap port 993
pop3 port 995
outgoing srver: xxxxxx.com
smtp port 465

if this does not work check that the domain zone editor settitngs are correct under mx

we could never get working with php under siteground.

[Gereon]

Hi Cassandra8,

I have hosting with siteground and facing the same "email" problem. I have used setting same as you have mentioned above. Now I have the following message in prestashop: Error: Please check your configuration. You have also mentioned to check the domain zone editor settings are correct under mx. I can see only these settings under mx: 

mx30.mailspamprotection.com. with priority 30

mx20.mailspamprotection.com. with priority 20

mx10.mailspamprotection.com. with priority 10

Should I create new record? Could you please advise me how to set it up correctly? Please see attached image below from my siteground account. Thank you in advance.

[cassandra8]

Mine is a gmail account so I went to those setting given from google and have  "alt4.aspmx.l.google.com."

[Gereon]

Thank you for your quick reply cassandra8. I have spent few hours with no luck. After have seen a few suggestions, I am going to stick to gmail account instead of siteground one.  How exactly did you create new record under mx?  nDid you put     alt4.aspmx.l.google.com.   in priority and destination fields? Is smtp server name the same as your domain? 

Edited November 22, 2021 by Gereon (see edit history)

[cassandra8]

go to mx and fill out mx to your siteground name

ttl is 60 seconds,

priority 10

destination as above. That was all I did.

On prestashop everything is the the way I described above. This is what worked for me.

My .com name is an alias of the master google account. You may want to check that in google email.

[Gereon]

Cassandra8, thank you once again. Finally I got this work using gmail account. In my case I used the following settings:

SMTP server: smtp.gmail.com

SMTP username: [email protected]

SMTP password: you have to use 16-digit passcode. First you have to set 2 step verification for your google account, then you can generate  this 16 digit passcode for app.

 Encryption: SSL

Port: 465

settings under Traffic and Seo  at bottom:
shop domain: www.xxxxx.com
ssl domain : www.xxxx.com
base url: /

Then I sent test mail and it all worked. I didn´t set anything in domain zone editor. Thank you once again.

This thread might be also usefull: 

 

[JBW]

Use SMTP instead

[AlbertoCasado]

Hello, It also fails me, and if I use the html protocol the following error appears:

the login configuration is correct. What I can do? The error jumped me when updating prestashop to version 1.7.8.2

 

[Avengers]

On 1/27/2022 at 6:42 PM, AlbertoCasado said:

Hello, It also fails me, and if I use the html protocol the following error appears:

the login configuration is correct. What I can do? The error jumped me when updating prestashop to version 1.7.8.2

 

The smpt username and password not correct. i suggest change password and try again....

[AlbertoCasado]

20 hours ago, Avengers said:

The smpt username and password not correct. i suggest change password and try again....

I did it but it keeps crashing

[Avengers]

5 hours ago, AlbertoCasado said:

I did it but it keeps crashing

Can you give the login access for admin and cpanel so i can check it some time server configuration issue.

[AlbertoCasado]

On 1/31/2022 at 1:53 PM, Avengers said:

Can you give the login access for admin and cpanel so i can check it some time server configuration issue.

I don't quite understand your answer. But the mail works fine.

[gouna]

Hello, i have the same problem on ma Prestashop 1.7.8.7 local test...

[Nickz]

6 hours ago, gouna said:

Hello, i have the same problem on ma Prestashop 1.7.8.7 local test...

do you have smpt installed locally?

[stefano813]

I've just solved this problem (on a IONOS.it shared plan) by:

-removing the special characters from my email password AND

-by using the same password for the email and the PS back office (every time I saved the email configuration, the email password in the database would change to the back-office password). And

-by using port 25 (instead of 465 as indicated on the Ionos website to configure an email client).

[Nickz]

12 minutes ago, stefano813 said:

-by using port 25

I believe that port 25 holds some security issues

[UTS bvba]

Hi 

I had  this problem   sending emails to customers  on Prestashop version 1.7.8.6  with  SMPT  our  server settings .

I checked with our  hosting  company  and they told me it was a prestashop issue  after we checked the Smtp config together.

I contacted  them again the next day with another support agent and we got to the issue in the end.  I mentioned to the agent that i had a message under where you put the port number (465)   the message was " SSL does not seem to be supported by the host"   with that  info  he figured it out.  

The problem was  that when we sent out a newsletter 2 weeks before   it went over the limit  allowed per day and our hosting company  blocked the smtp function. 

they unblocked this  restriction and within 15 minutes the  problem was solved .