Cannot add or modify items

[audiofix]

Hi,

Please help!

I've recently taken over a business which uses this software.

So far everything has been fine until this week. I am now unable to add or modify any new items.

The error message I receive is:

×2 errors

The description field (English (English)) is invalid.

The description_short field (English (English)) is invalid.

I haven't changed any settings.

I am using version 1.6.0.14.

 

Thanks :)

[musicmaster]

Let me guess: you are trying to add or modify product by csv - and not in the backoffice.

Edited July 18, 2020 by musicmaster (see edit history)

[audiofix]

I'm adding products through the backoffice as per normal. 

[audiofix]

Bump.

 

Please help!

[Guest]

Is an iframe included in the description by chance?
Put the texts enclosed in the CODE <> tag that you put into the product here in the forum.

[audiofix]

5 minutes ago, Guest said:

Is an iframe included in the description by chance?
Put the texts enclosed in the CODE <> tag that you put into the product here in the forum.

No iframe as far as I'm aware. 

Everything I'm doing is in the back office. 

In regards to text I can't add simple text such as '123abc' to the title.

I can't edit a listing which has previously had no errors without seeing the two errors.

 

[musicmaster]

On 7/18/2020 at 8:13 AM, audiofix said:

The description field (English (English)) is invalid.

The description_short field (English (English)) is invalid.

The only time I saw this was when importing a csv. But it may be possible that it happens during normal saving too.

Anyway, in my case it was due to unbalanced html. So for example an opening "<div>" that isn't matched by a closing "</div>".

With Prestools it is easy to repair. In Prestashop you will need to click the sourcecode button of the TinyMCE window and study the text.

[audiofix]

15 minutes ago, musicmaster said:

The only time I saw this was when importing a csv. But it may be possible that it happens during normal saving too.

Anyway, in my case it was due to unbalanced html. So for example an opening "<div>" that isn't matched by a closing "</div>".

With Prestools it is easy to repair. In Prestashop you will need to click the sourcecode button of the TinyMCE window and study the text.

Thank you so much. I think I'm getting somewhere now!

For some reason every time I press save all the following code is being added to the sourcecode (once i removed this code the errors disappeared):

 

</div>
<script src="https://www.google-analytics.com/analytics.js" async=""></script>
<script src="https://www.google-analytics.com/analytics.js" async=""></script>
<script src="blob:https://audiofix.com.au/6bb7471e-fb08-44da-8e24-0e403a9c607f"></script>
<script>// <![CDATA[
<br>                    window.dataLayer = window.dataLayer || [];<br>                    function gtag(){dataLayer.push(arguments);}<br>                    gtag('js', new Date());<br><br>                    gtag('config', 'UA-172659890-1');<br>
// ]]></script>
<script src="blob:https://audiofix.com.au/ada78017-44eb-4752-ad96-bd265ae7bb2f"></script>
<script>// <![CDATA[
<br>                    window.dataLayer = window.dataLayer || [];<br>                    function gtag(){dataLayer.push(arguments);}<br>                    gtag('js', new Date());<br><br>                    gtag('config', 'UA-172659890-1');<br>                
// ]]></script>

[musicmaster]

Must be some module.

Anyway, I hope it is solved so.

[audiofix]

6 hours ago, musicmaster said:

Must be some module.

Anyway, I hope it is solved so.

Any ideas on which module? its driving me crazy. I haven't installed any new modules

[audiofix]

Problem solved. It was an either one of two google chrome addons I use for batch downloading images from a website or it was a video downloadeder that was adding its own google analytics code into my source code. Bit scary.

 

Thank you for your help everyone!