Simon Zhang Posted July 8, 2020 Share Posted July 8, 2020 Hi everyone, I'm encoutering a problem for the RMA process. I enabled returns in the BO and have now a "My merchandise returns" page available in the "My account" page. The problem is that when i go to the detail of an order that has been "Delivered" the checkboxes for selecting which products to return are not displayed. By looking into the order-detail.tpl I found that the checkboxes are displayed if the following condition is satisfied: {if $return_allowed} So i used the Smarty {debug} tool to check this var and i got this : Smarty_Variable Object (3) ->value = 0 ->nocache = false ->scope = "..." So the problem is coming from the variable $return_allowed. Do you know where this variable is set/declared ? Thanks in advance ^^ Link to comment Share on other sites More sharing options...
Simon Zhang Posted July 20, 2020 Author Share Posted July 20, 2020 (edited) I don't know if anyone encountered this problem at all, I am new to prestashop and I've been trying to figure this out unsuccessfully ^^'. Can anyone please help :). I tried directly to assign the value of $return_allowed to 1 so that I force the display of the checkboxes and overall (RMA display) when in the order-detail. My order status is on delivered. But when I click on the button to create an RMA, I get this : So I am kind of lost right now.. Edited July 20, 2020 by Simon Zhang (see edit history) Link to comment Share on other sites More sharing options...
wiros Posted October 3, 2021 Share Posted October 3, 2021 I have the same problem with the RMA module. Is there a solution found? Link to comment Share on other sites More sharing options...
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