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shipping costs


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Goodmorning,

Can someone help me out with the shippingcosts? I have MyParcel for shipping
When someone orders something it sais 7.50 straight away, while not added their address yet.
When they click further and add their address, it sais no shipping possible to their address.
W're based in The Netherlands, I added Postnl and Assendia for shipping. My friend from Canada ordered for a test yesterday, but the shipping gave the error.
Canada is added too, so I really don't understand. Already have issues for a month with this, so would we wonderful if someone can help us out.

Thank you in advance!

 

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