Hello,
I'm writing here because the Klarna payment methods refuse to appear in checkout although the module is active and configured.
I have the latest version of the Klarna Payments Official module (v2.0.8) running in my PS 1.7.6.2 webshop. Furthermore I have created a Klarna playground account, generated API credentials and configured the module with those credentials (please find attached screenshot of the configuration below). Generally I have followed the instructions provided by the developer exactly to the point, as written in the user guide.
So far I have tried clearing cache and cookies, I have tried different web browsers on different devices and two different ISPs but no luck so far. I have also tried to generate new API credentials replacing the old, but neither that has had any effect. Furthermore I have deactivated all other third party modules, including the modules bundled with the theme, but neither that has had any effect.
If you would like to try the checkout process here is a link to my sandbox webshop: https://sandbox2.eluxson.se/ (it doesn't look very attractive since all third party modules are deactivated but it's at least functional). You are free to make test orders as much as you like.
Unfortunately the developer does not provide any support for this module and the Klarna technicians are having trouble solving the issue so now I turn to the amazing Prestashop community, hoping that someone will be able to help me solve the issue or at least provide me with some clue as to what might be wrong here.
I would be very grateful for any help.
Best regards,
Robin N.
