[SOLVED] Developer not answering with any help

[antoniobenthos]

So I bought a theme to install in my new Prestashop. Before proceed to the purchase the developer to understand a few things from the demo and to ask him if it was possible to make a couple of small changes. He replied with a "yes, just give me 5 stars in the review". So I did...

After that, I started asking for those changes, plus a few more messages. being one of them that I couldn't find any documentation available in the download section. I didn receive any answer. Just yesterday one message asking for my FTP and BO details to get inside.

It's been 6 days since my first message after purchase and there is nothing from this guy.

Any other contact email or number I can use to get to a more responsible person?

TIA

Edited June 1, 2020 by antoniobenthos (see edit history)

[Rhobur]

That depends on where you bought your theme from; if from the PS official addons market then you can contact them if the theme dev doesn't reply or help.

Everything bought from addons has a 3 month free support if I remember correctly.

[antoniobenthos]

Actually the developer apologized after explain to me that they got some trouble with their servers. He fixed all the problems and even gave me a free module.

Can ask for more. I'm really happy now.

[Rhobur]

That's great, glad to hear; please edit your first post's title by adding [SOLVED in front of it].