504 Gateway Time-out during the PrestaShop 1.7.6.5 installation

[kibiribi]

I've got a dedicated server 

configuration test script told me  - it's ok - see atached screenshot

Nginx options were increased, but the last step of installation stopped with with error: 1: "HTTP 504 - error - 504 Gateway Time-out"

Could you help any workaround how to finish installation? 😞 

-----------

fastcgi_connect_timeout 600
fastcgi_read_timeout 1000
fastcgi_send_timeout 1000
memory_limit =  256M
post_max_size = 128M
upload_max_filesize = 128M
max_input_vars = 5000
proxy_connect_timeout 600s
proxy_send_timeout 600
proxy_read_timeout 600
default_socket_timeout 600

-------------- 

 

[kibiribi]

I tried to set max_input_vars = 1000  - it didn't help me. 

On the module installation step after 2 min 50 sec. installation was stopped itself with 504 error. "504 Gateway Time-out "

[kibiribi]

it's not possible to finish installation on the same server for ver. 1.7.6.4  all the same error = 504 time-out

[kibiribi]

On the same server I was able to install version 1.7.6.1 without problem.

Could anybody indicates what's important changes were done in new versions according to installation process?

[Guest]

Read changelog https://www.prestashop.com/en/previous-versions

[kibiribi]

for ver.1.7.6.5. tried to install with English language - error the same  - it stopped on Modules installation step. 

 

[Guest]

Do you know how to install new versions of Prestashop?

Only prestashop.zip and index.php for FTP upload
Clear the browser cache.

[kibiribi]

5 minutes ago, Guest said:

Read changelog https://www.prestashop.com/en/previous-versions

Thanks for advice! I read it but it didn't help me: 

----------------

1.7.6.5
- Installer:
  - Bug fix:
    - #18491: Installation under CLI doesn't take BASE_URI and Apache rewrite in consideration (by @PierreRambaud)
    - #18451: Use scandir instead of readdir to get sorted entities (by @PierreRambaud)
    
1.7.6.4    
nothing about installer

1.7.6.3
- Installer:
  - Bug fix:
    - #14620: Init properly the Kernel on major *manual* upgrades (by @Quetzacoalt91)
    - #14739: Keep Composer.lock file in release (by @jolelievre)
    
1.7.6.2
nothing about installer

[kibiribi]

1 minute ago, Guest said:

Do you know how to install new versions of Prestashop?

Only prestashop.zip and index.php for FTP upload
Clear the browser cache.

Sure, I did the same  - 2 files in folder - zip and index. Unpacking goes smoothly. All according to Manual. 

I've changed just for test  max_execution_time  = 3600. But after every installation process was stopped on 2:50  - this is parameter does not affect installations 😞 

[kibiribi]

23 minutes ago, Guest said:

Clear the browser cache.

Honestly... I would never have thought of clearing the cache :-) 

Installation finished without problem !

Thanks again for your advice!

It's not clear for me which way caching method stops installation? :-(

The request is closed.  

[PrestaServicePro]

Mostly 504 means that, PHP code execution time is greater than configured execution time. I rrecommend you contact host and ask them to increase max_execution_time to maximum value.Then you try again.

[kibiribi]

Thanks, you are right!

But the main problem for this case - I had to clear browser cache.

Max execution time was changed, but installation didn't finished every time. 

Prestashop didn't mention about cache clearing fix 🙂 

[PrestaServicePro]

At the result the problem solved, Am i right?

[kibiribi]

sure, this problem was resolved  - Execution time change  + more time and Browser Cache clear 

Thanks for advices.

It'll be nice to add such hint in installation wizard - "Please note: Clear your browser cache if server option was changed and you'll install again."

[PrestaServicePro]

Congratulations @kibiribi