Can I block a person completely from my shop?

[Littlepants]

I have a customer who is making outrageous demands on refunding shipping costs both ways on items she returned under the distance selling law - not faulty goods, just  things she looked at and didn't want. She is demanding the I return her shipping fees in both directions, when my shop clearly states in the returns policy  "If, under the distance selling laws, perfect items are returned, PayPal charges and shipping costs either way will not be refunded. " I have refunded her items, but she is  still demanding more as she says one of them (a very small part of the package) was faulty, which is wasn't - it was nit picking. Can I completely lock her out of registering in the shop again. I can see that I can delete her, but will the order she made be deleted as well if I delete her? 

TIA

[idnovate.com]

You can block its mail address (when you delete the customer it will ask you if you want to allow this mail address to register again) or you can block its IP, but she can register again or change the IP, so it's difficult to find a definitive solution.

 

 

[El Patron]

or simply mark their email as spam

[jetway]

Hi,
If she has a static IP, you can block her IP even though she can use another one. You can block her email, but she can create another one. I would refer to your return policy and would never refund shipping costs. You're a business guy and not social welfare. Don't accept anything that has been opened. You won't be able to sell it anymore. If she returns something, I would not accept the return and let it go back.To avoid bullshit in the future, add to your policy that returns can only be made after receiving a return number from you, anything else is not accepted. If she opens a claim with Paypal, refer to your Policy where everything is clearly stated.  And third but not least, you are not liable for damage during shipment. Tell her she needs to contact the shipping party to make a claim. 

Cheers.

Edited May 17, 2020 by jetway (see edit history)