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waheed

waheed

Hi I some help please, i have searched across the forum and couldnt find the answer to my question, i have prestashop 1.7.6.5 installed and everything has gone smoothly, just the final part of the set is the emails which isnt working properly, my customers are not getting any emails from orders they place, they dont get any confirmation when they subscribe to emails etc

 

Issue:

Customers are not getting any emails of orders etc

 

What is working:

when i test the email on the backend

Advanced Parameters -- > E-mail --> Test your email configuration

using: Use PHP's mail() function (recommended; works in most cases)

the emails come through as normal.

 

What else have i tried:

1: I have tried using SMTP settings to send email and then test email i get this error message:

Error: Please check your configuration Connection could not be established with host mydomain.co.uk [ #0]

 

2: I have have tried testing the email by sending and recieving emails from the gmail and outlook and they emails are coming through fine, so there is no issues with the email address recieveing and sending emails.

3: i have also created a php contact form separtely  and used the email to see if the emails go through fine using the contact form and that is also working fine.

4: I installed mail alerts and i am now getting emails when someone places an order, but my original issue still remains  my customers are not getting any email confirmation what they have placed an order

Im running out of ideas on what why my customers are not getting any emails , any help would be gretaly appreciated

 

thank you in advance

 

waheed

waheed

Hi I some help please, i have searched across the forum and couldnt find the answer to my question, i have prestashop 1.7.6.5 installed and everything has gone smoothly, just the final part of the set is the emails which isnt working properly, my customers are not getting any emails from orders they place, they dont get any confirmation when they subscribe to emails etc

 

Issue:

Customers are not getting any emails of orders etc

 

What is working:

when i test the email on the backend

Advanced Parameters -- > E-mail --> Test your email configuration

using: Use PHP's mail() function (recommended; works in most cases)

the emails come through as normal.

 

What else have i tried:

1: I have tried using SMTP settings to send email and then test email i get this error message:

Error: Please check your configuration Connection could not be established with host shataf.co.uk [ #0]

 

2: I have have tried testing the email by sending and recieving emails from the gmail and outlook and they emails are coming through fine, so there is no issues with the email address recieveing and sending emails.

3: i have also created a php contact form separtely  and used the email to see if the emails go through fine using the contact form and that is also working fine.

4: I installed mail alerts and i am now getting emails when someone places an order, but my original issue still remains  my customers are not getting any email confirmation what they have placed an order

Im running out of ideas on what why my customers are not getting any emails , any help would be gretaly appreciated

 

thank you in advance

 

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