MTNST Posted May 6, 2020 Share Posted May 6, 2020 (edited) Hello, i dont know what happened to my shop. Overnight all my product images dont work, no matter what i do. I didnt do any changes to my shop for multiple days. I restored backups from yesterday and 2 weeks ago. Images stay broken. Here is what i tried: -Add a new product with a fresh picture -> stays without picture. -Replace a picture on existing product -> stays without picture. -Regenerate Thumbnails or all pictures -> stays without pictures. Google Chrome says in the Dev Tools: Failed to load resource: the server responded with a status of 404 () -> Doing that i realized that the paths it tries to access are wrong. I tried to replicate the problem of the new product: I add a new product Icecream, it gets the ID 94 in Prestashop and i add the picture 4-eis.jpg Prestashop uploads the picture to: shop.com/img/p/1/3/1/131-home_default.jpg I check on the FTP Folder, the image is really in that folder. Now i go to the shop, see the product without a picture and the server tries to find it under: shop.com/131-home_default/4-eis.jpg This folder does not exist ofc and also it doesnt even have /img/p/ And by the way: In the backend all pictures are still there. What is happeing here? Im wondering since even backups from two weeks ago dont solve the problem I really hope you guys can help me, i will try to provide all needed information if i missed something. Thank you so much! Edited May 6, 2020 by MTNST (see edit history) Link to comment Share on other sites More sharing options...
idnovate.com Posted May 6, 2020 Share Posted May 6, 2020 Try to disable/enable Friendly URLs to regenerate htaccess. Link to comment Share on other sites More sharing options...
MTNST Posted May 6, 2020 Author Share Posted May 6, 2020 WOW that helped thank you! How can this happen and such an easy thing fix it? I seriously didnt touch the shop or the FTP for probably a week and yesterday everything was fine. Could my Hoster be involved? Or what could have caused it? Link to comment Share on other sites More sharing options...
idnovate.com Posted May 8, 2020 Share Posted May 8, 2020 On 5/6/2020 at 7:25 PM, MTNST said: WOW that helped thank you! How can this happen and such an easy thing fix it? I seriously didnt touch the shop or the FTP for probably a week and yesterday everything was fine. Could my Hoster be involved? Or what could have caused it? Difficult to know now... 🤷♂️ Link to comment Share on other sites More sharing options...
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