So I'm suddently having problems with my back-end. It all started yesterday morning (10.00), when I wanted to remove a test product from my website. The back-end would not work on my mobile, that's why I decided to do it the next day. Today. the first problem I encountered was that the webshop was loading very slowly. This made me go to my admin panel, because I remembered that I hadn't put on all the performance saving tricks. After putting it on, the webshop and back-end wouldn't load anymore. Both were giving me a 502 Proxy error (see image below):
After that, I went into my hosting support and they referred me to the error log.
That shows the following:
This is happening before it went wrong:
11.04.2020 22:57:22 simracingproducts.nl [client 109.36.7.0] AH01215: PHP Fatal error: Uncaught --> Smarty: Invalid compiled template for 'layouts/layout-left-column.tpl' <-- : /home/strato/http/premium/rid/17/19/510141719/htdocs/index.php
11.04.2020 22:57:22 simracingproducts.nl [client 109.36.7.0] AH01215: thrown in /mnt/web214/b3/19/510141719/htdocs/vendor/smarty/smarty/libs/sysplugins/smarty_template_resource_base.php on line 116: /home/strato/http/premium/rid/17/19/510141719/htdocs/index.php
11.04.2020 22:57:22 simracingproducts.nl [client 109.36.7.0] AH01215: PHP Fatal error: Uncaught --> Smarty: Invalid compiled template for 'file:_partials/javascript.tpl' <-- : /home/strato/http/premium/rid/17/19/510141719/htdocs/index.php
11.04.2020 22:57:22 simracingproducts.nl [client 109.36.7.0] AH01215: thrown in /mnt/web214/b3/19/510141719/htdocs/vendor/smarty/smarty/libs/sysplugins/smarty_template_resource_base.php on line 116: /home/strato/http/premium/rid/17/19/510141719/htdocs/index.php
11.04.2020 22:57:22 simracingproducts.nl [client 109.36.7.0] AH01215: PHP Warning: touch(): Utime failed: Stale NFS file handle in /mnt/web214/b3/19/510141719/htdocs/vendor/smarty/smarty/libs/sysplugins/smarty_template_compiled.php on line 178: /home/strato/http/premium/rid/17/19/510141719/htdocs/index.php
11.04.2020 22:57:22 simracingproducts.nl [client 109.36.7.0] AH01215: : /home/strato/http/premium/rid/17/19/510141719/htdocs/index.php
11.04.2020 22:57:22 simracingproducts.nl [client 109.36.7.0] AH01215: PHP Fatal error: Uncaught --> Smarty: Invalid compiled template for 'module:ps_linklist/views/templates/hook/linkblock.tpl' <-- : /home/strato/http/premium/rid/17/19/510141719/htdocs/index.php
11.04.2020 22:57:22 simracingproducts.nl [client 109.36.7.0] AH01215: thrown in /mnt/web214/b3/19/510141719/htdocs/vendor/smarty/smarty/libs/sysplugins/smarty_template_resource_base.php on line 116: /home/strato/http/premium/rid/17/19/510141719/htdocs/index.php
11.04.2020 23:32:20 simracingproducts.nl [client 2a03:2880:3000::] AH01215: PHP Fatal error: Uncaught --> Smarty: Invalid compiled template for 'module:tm_leftbanner2/views/templates/hook/tmleftbanner2.tpl' <-- : /home/strato/http/premium/rid/17/19/510141719/htdocs/index.php
11.04.2020 23:32:20 simracingproducts.nl [client 2a03:2880:3000::] AH01215: thrown in /mnt/web214/b3/19/510141719/htdocs/vendor/smarty/smarty/libs/sysplugins/smarty_template_resource_base.php on line 116: /home/strato/http/premium/rid/17/19/510141719/htdocs/index.php
(this is the part where I go into the back-end and have trouble loading)
12.04.2020 10:02:23 simracingproducts.nl [client 2a02:a449:4300::] FastCGI: "/home/strato/http/fastcgi/rid/17/19/510141719/htdocs/admin169rohge3/index.php" aborted: no response after 243 sec (idle timeout 240 sec)
12.04.2020 10:02:23 simracingproducts.nl [client 2a02:a449:4300::] FastCGI: "/home/strato/http/fastcgi/rid/17/19/510141719/htdocs/admin169rohge3/index.php" aborted: no response after 243 sec (idle timeout 240 sec)
12.04.2020 10:02:23 simracingproducts.nl [client 2a02:a449:4300::] FastCGI: "/home/strato/http/fastcgi/rid/17/19/510141719/htdocs/admin169rohge3/index.php" aborted: no response after 243 sec (idle timeout 240 sec)
12.04.2020 10:02:23 simracingproducts.nl [client 2a02:a449:4300::] FastCGI: "/home/strato/http/fastcgi/rid/17/19/510141719/htdocs/admin169rohge3/index.php" aborted: no response after 243 sec (idle timeout 240 sec)
12.04.2020 10:02:23 simracingproducts.nl [client 2a02:a449:4300::] FastCGI: "/home/strato/http/fastcgi/rid/17/19/510141719/htdocs/admin169rohge3/index.php" aborted: no response after 243 sec (idle timeout 240 sec)
12.04.2020 10:02:23 simracingproducts.nl [client 2a02:a449:4300::] FastCGI: "/home/strato/http/fastcgi/rid/17/19/510141719/htdocs/admin169rohge3/index.php" aborted: no response after 243 sec (idle timeout 240 sec)
12.04.2020 10:02:24 simracingproducts.nl [client 2a02:a449:4300::] FastCGI: "/home/strato/http/fastcgi/rid/17/19/510141719/htdocs/index.php" aborted: no response after 243 sec (idle timeout 240 sec)
12.04.2020 10:02:34 simracingproducts.nl [client 2a02:a449:4300::] FastCGI: "/home/strato/http/fastcgi/rid/17/19/510141719/htdocs/admin169rohge3/index.php" aborted: no response after 243 sec (idle timeout 240 sec)
So I tried reaching the performance panel, which was still possible, and I turned off all the smart caching features, that resulted in the following error:
13.04.2020 14:29:53 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php
13.04.2020 14:29:53 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php
13.04.2020 14:29:53 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php
13.04.2020 14:29:53 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php
13.04.2020 14:29:53 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php
13.04.2020 14:29:53 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php
13.04.2020 14:29:53 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php
13.04.2020 14:30:02 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php
13.04.2020 14:30:53 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php
For the rest:
- When I directly go to the Performance link from my history, I can open it.
- Adjusting settings in the performance panel is possible, but takes really long.
- Normal page works after 10 minutes when the problem occurred in the back-end.
- It can also load the main dashboard screen, but clicking on something results in the error.
- Turning on debug-mode doesn't show anything on the back-end.