timveldhuis Posted April 13, 2020 Share Posted April 13, 2020 (edited) So I'm suddently having problems with my back-end. It all started yesterday morning (10.00), when I wanted to remove a test product from my website. The back-end would not work on my mobile, that's why I decided to do it the next day. Today. the first problem I encountered was that the webshop was loading very slowly. This made me go to my admin panel, because I remembered that I hadn't put on all the performance saving tricks. After putting it on, the webshop and back-end wouldn't load anymore. Both were giving me a 502 Proxy error (see image below): After that, I went into my hosting support and they referred me to the error log. That shows the following: This is happening before it went wrong: 11.04.2020 22:57:22 simracingproducts.nl [client 109.36.7.0] AH01215: PHP Fatal error: Uncaught --> Smarty: Invalid compiled template for 'layouts/layout-left-column.tpl' <-- : /home/strato/http/premium/rid/17/19/510141719/htdocs/index.php 11.04.2020 22:57:22 simracingproducts.nl [client 109.36.7.0] AH01215: thrown in /mnt/web214/b3/19/510141719/htdocs/vendor/smarty/smarty/libs/sysplugins/smarty_template_resource_base.php on line 116: /home/strato/http/premium/rid/17/19/510141719/htdocs/index.php 11.04.2020 22:57:22 simracingproducts.nl [client 109.36.7.0] AH01215: PHP Fatal error: Uncaught --> Smarty: Invalid compiled template for 'file:_partials/javascript.tpl' <-- : /home/strato/http/premium/rid/17/19/510141719/htdocs/index.php 11.04.2020 22:57:22 simracingproducts.nl [client 109.36.7.0] AH01215: thrown in /mnt/web214/b3/19/510141719/htdocs/vendor/smarty/smarty/libs/sysplugins/smarty_template_resource_base.php on line 116: /home/strato/http/premium/rid/17/19/510141719/htdocs/index.php 11.04.2020 22:57:22 simracingproducts.nl [client 109.36.7.0] AH01215: PHP Warning: touch(): Utime failed: Stale NFS file handle in /mnt/web214/b3/19/510141719/htdocs/vendor/smarty/smarty/libs/sysplugins/smarty_template_compiled.php on line 178: /home/strato/http/premium/rid/17/19/510141719/htdocs/index.php 11.04.2020 22:57:22 simracingproducts.nl [client 109.36.7.0] AH01215: : /home/strato/http/premium/rid/17/19/510141719/htdocs/index.php 11.04.2020 22:57:22 simracingproducts.nl [client 109.36.7.0] AH01215: PHP Fatal error: Uncaught --> Smarty: Invalid compiled template for 'module:ps_linklist/views/templates/hook/linkblock.tpl' <-- : /home/strato/http/premium/rid/17/19/510141719/htdocs/index.php 11.04.2020 22:57:22 simracingproducts.nl [client 109.36.7.0] AH01215: thrown in /mnt/web214/b3/19/510141719/htdocs/vendor/smarty/smarty/libs/sysplugins/smarty_template_resource_base.php on line 116: /home/strato/http/premium/rid/17/19/510141719/htdocs/index.php 11.04.2020 23:32:20 simracingproducts.nl [client 2a03:2880:3000::] AH01215: PHP Fatal error: Uncaught --> Smarty: Invalid compiled template for 'module:tm_leftbanner2/views/templates/hook/tmleftbanner2.tpl' <-- : /home/strato/http/premium/rid/17/19/510141719/htdocs/index.php 11.04.2020 23:32:20 simracingproducts.nl [client 2a03:2880:3000::] AH01215: thrown in /mnt/web214/b3/19/510141719/htdocs/vendor/smarty/smarty/libs/sysplugins/smarty_template_resource_base.php on line 116: /home/strato/http/premium/rid/17/19/510141719/htdocs/index.php (this is the part where I go into the back-end and have trouble loading) 12.04.2020 10:02:23 simracingproducts.nl [client 2a02:a449:4300::] FastCGI: "/home/strato/http/fastcgi/rid/17/19/510141719/htdocs/admin169rohge3/index.php" aborted: no response after 243 sec (idle timeout 240 sec) 12.04.2020 10:02:23 simracingproducts.nl [client 2a02:a449:4300::] FastCGI: "/home/strato/http/fastcgi/rid/17/19/510141719/htdocs/admin169rohge3/index.php" aborted: no response after 243 sec (idle timeout 240 sec) 12.04.2020 10:02:23 simracingproducts.nl [client 2a02:a449:4300::] FastCGI: "/home/strato/http/fastcgi/rid/17/19/510141719/htdocs/admin169rohge3/index.php" aborted: no response after 243 sec (idle timeout 240 sec) 12.04.2020 10:02:23 simracingproducts.nl [client 2a02:a449:4300::] FastCGI: "/home/strato/http/fastcgi/rid/17/19/510141719/htdocs/admin169rohge3/index.php" aborted: no response after 243 sec (idle timeout 240 sec) 12.04.2020 10:02:23 simracingproducts.nl [client 2a02:a449:4300::] FastCGI: "/home/strato/http/fastcgi/rid/17/19/510141719/htdocs/admin169rohge3/index.php" aborted: no response after 243 sec (idle timeout 240 sec) 12.04.2020 10:02:23 simracingproducts.nl [client 2a02:a449:4300::] FastCGI: "/home/strato/http/fastcgi/rid/17/19/510141719/htdocs/admin169rohge3/index.php" aborted: no response after 243 sec (idle timeout 240 sec) 12.04.2020 10:02:24 simracingproducts.nl [client 2a02:a449:4300::] FastCGI: "/home/strato/http/fastcgi/rid/17/19/510141719/htdocs/index.php" aborted: no response after 243 sec (idle timeout 240 sec) 12.04.2020 10:02:34 simracingproducts.nl [client 2a02:a449:4300::] FastCGI: "/home/strato/http/fastcgi/rid/17/19/510141719/htdocs/admin169rohge3/index.php" aborted: no response after 243 sec (idle timeout 240 sec) So I tried reaching the performance panel, which was still possible, and I turned off all the smart caching features, that resulted in the following error: 13.04.2020 14:29:53 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php 13.04.2020 14:29:53 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php 13.04.2020 14:29:53 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php 13.04.2020 14:29:53 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php 13.04.2020 14:29:53 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php 13.04.2020 14:29:53 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php 13.04.2020 14:29:53 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php 13.04.2020 14:30:02 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php 13.04.2020 14:30:53 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php For the rest: When I directly go to the Performance link from my history, I can open it. Adjusting settings in the performance panel is possible, but takes really long. Normal page works after 10 minutes when the problem occurred in the back-end. It can also load the main dashboard screen, but clicking on something results in the error. Turning on debug-mode doesn't show anything on the back-end. Edited April 13, 2020 by timveldhuis (see edit history) Link to comment Share on other sites More sharing options...
timveldhuis Posted April 14, 2020 Author Share Posted April 14, 2020 So I got a bit further using the console. It is showing that all the queries related to jquery are taking really long and timing out. I have already disabled some modules, such as psaddons and gamification, but that didn't fix the problem. Link to comment Share on other sites More sharing options...
JBW Posted April 15, 2020 Share Posted April 15, 2020 On 4/13/2020 at 5:54 PM, timveldhuis said: Turning on debug-mode doesn't show anything on the back-end. Anything in the error log? First thing I would try is a cache reset by renaming /var/cache to /var/cache_old on the server Link to comment Share on other sites More sharing options...
timveldhuis Posted April 15, 2020 Author Share Posted April 15, 2020 Thanks for your reply, really appreciated. Only the log on the bottom of the page loads, there is nothing special there. I have already resetted the cache now, doesn't make any difference. Link to comment Share on other sites More sharing options...
JBW Posted April 15, 2020 Share Posted April 15, 2020 2 minutes ago, timveldhuis said: Only the log on the bottom of the page loads, there is nothing special there. I mean the server log files - same where you had the fatal errors the day before Link to comment Share on other sites More sharing options...
timveldhuis Posted April 15, 2020 Author Share Posted April 15, 2020 Ah, okay. These are from yesterday: 14.04.2020 23:44:55 simracingproducts.nl [client 217.19.31.0] AH01215: PHP Warning: Uncaught Symfony\\Component\\Debug\\Exception\\ContextErrorException: Warning: require(/mnt/web214/b3/19/510141719/htdocs/var/cache/dev/Container7ru6xxs/getPrestashop_Translation_DatabaseLoaderService.php): failed to open stream: No such file or directory in /mnt/web214/b3/19/510141719/htdocs/var/cache/dev/Container7ru6xxs/appDevDebugProjectContainer.php:1711: /home/strato/http/premium/rid/17/19/510141719/htdocs/admin169rohge3/index.php 14.04.2020 23:44:55 simracingproducts.nl [client 217.19.31.0] AH01215: Stack trace:: /home/strato/http/premium/rid/17/19/510141719/htdocs/admin169rohge3/index.php 14.04.2020 23:44:55 simracingproducts.nl [client 217.19.31.0] AH01215: #0 /mnt/web214/b3/19/510141719/htdocs/var/cache/dev/Container7ru6xxs/appDevDebugProjectContainer.php(1711): require(): /home/strato/http/premium/rid/17/19/510141719/htdocs/admin169rohge3/index.php 14.04.2020 23:44:55 simracingproducts.nl [client 217.19.31.0] AH01215: #1 /mnt/web214/b3/19/510141719/htdocs/var/cache/dev/Container7ru6xxs/appDevDebugProjectContainer.php(3739): Container7ru6xxs\\appDevDebugProjectContainer->load('getPrestashop_T...'): /home/strato/http/premium/rid/17/19/510141719/htdocs/admin169rohge3/index.php 14.04.2020 23:44:55 simracingproducts.nl [client 217.19.31.0] AH01215: #2 /mnt/web214/b3/19/510141719/htdocs/vendor/symfony/symfony/src/Symfony/Component/DependencyInjection/ServiceLocator.php(64): Container7ru6xxs\\appDevDebugProjectContainer->Container7ru6xxs\\{closure}(): /home/strato/http/premium/rid/17/19/510141719/htdocs/admin169rohge3/index.php 14.04.2020 23:44:55 simracingproducts.nl [client 217.19.31.0] AH01215: #3 /mnt/web214/b3/19/510141719/htdocs/vendor/symfony/symfony/src/Symfony/Bundle/FrameworkBundle/Translation/Translator.php(141): Symfony\\Component\\Depen in /mnt/web214/b3/19/510141719/htdocs/var/cache/dev/Container7ru6xxs/appDevDebugProjectContainer.php on line 1711: /home/strato/http/premium/rid/17/19/510141719/htdocs/admin169rohge3/index.php 14.04.2020 23:44:55 simracingproducts.nl [client 217.19.31.0] AH01215: PHP Fatal error: Container7ru6xxs\\appDevDebugProjectContainer::load(): Failed opening required '/mnt/web214/b3/19/510141719/htdocs/var/cache/dev/Container7ru6xxs/getPrestashop_Translation_DatabaseLoaderService.php' (include_path='/mnt/web214/b3/19/510141719/htdocs/vendor/pear/pear_exception:/mnt/web214/b3/19/510141719/htdocs/vendor/pear/console_getopt:/mnt/web214/b3/19/510141719/htdocs/vendor/pear/pear-core-minimal/src:/mnt/web214/b3/19/510141719/htdocs/vendor/pear/archive_tar:.:/opt/RZphp72/includes') in /mnt/web214/b3/19/510141719/htdocs/var/cache/dev/Container7ru6xxs/appDevDebugProjectContainer.php on line 1711: /home/strato/http/premium/rid/17/19/510141719/htdocs/admin169rohge3/index.php Link to comment Share on other sites More sharing options...
JBW Posted April 15, 2020 Share Posted April 15, 2020 The errors are pointing to cache - are they still there after renaming /var/cache to /var/cache_old on the server? Link to comment Share on other sites More sharing options...
timveldhuis Posted April 15, 2020 Author Share Posted April 15, 2020 Yes, maybe that was before renaming the cache folder. I will try again and report back. Thanks! Link to comment Share on other sites More sharing options...
timveldhuis Posted April 15, 2020 Author Share Posted April 15, 2020 Unfortunately, it only shows: 15.04.2020 11:38:58 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php 15.04.2020 11:38:58 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php 15.04.2020 11:38:58 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php 15.04.2020 11:38:58 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php 15.04.2020 11:38:58 simracingproducts.nl [client 217.19.31.0] End of script output before headers: index.php Bottom of the page error log shows: Link to comment Share on other sites More sharing options...
timveldhuis Posted April 15, 2020 Author Share Posted April 15, 2020 So, as I was not coming further, I decided to migrate my whole webshop to another domain. I wasn't too happy with Strato anyways. All is working okay, except for the SEO & URLs page. It throws the following error: [Wed Apr 15 13:41:51.652224 2020] [lsapi:error] [pid 312508:tid 139865651922688] [client 217.19.31.185:52680] [host veldhuisracing.nl] Backend fatal error: PHP Fatal error: Symfony\\Component\\Debug\\DebugClassLoader::loadClass(): Failed opening required '/home/veldhuis/domains/veldhuisracing.nl/public_html/vendor/composer/../../src/PrestaShopBundle/Form/Admin/Configure/ShopParameters/TrafficSeo/Meta/MetaSettingsFormDataProvider.php' (include_path='/home/veldhuis/domains/veldhuisracing.nl/public_html/vendor/pear/pear_exception:/home/veldhuis/domains/veldhuisracing.nl/public_html/vendor/pear/console_getopt:/home/veldhuis/domains/veldhuisracing.nl/public_html/vendor/pear/pear-core-minimal/src:/home/veldhuis/domains/veldhuisracing.nl/public_html/vendor/pear/archive_tar:.:/usr/local/php56/lib/php') in /home/veldhuis/domains/veldhuisracing.nl/public_html/vendor/symfony/symfony/src/Symfony/Component/Debug/DebugClassLoader.php on line 156\n, referer: http://veldhuisracing.nl/admin169rohge3/index.php?controller=AdminDashboard&token=f484494f6d644c6b7696c050f8dfba7f I can't find any similar file in those folders, so what is going on? Link to comment Share on other sites More sharing options...
timveldhuis Posted April 15, 2020 Author Share Posted April 15, 2020 So I found the problem. The folder /src/PrestaShopBundle/form/admin/configure/ShopParameters/TrafficSeo was lost. I copied it from the original prestashop files into the shop. Now it's working again. Still, no solution on the original Strato domain. I think it is going to stay a mystery and that I won't be able to fix it. If anyone has a solution, I will keep the original installation intact and let me know! Link to comment Share on other sites More sharing options...
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