ERROR SmartyException

[ar23]

When I go to the store contact page it gives me the following error:

 

 

SmartyException

Unable to load template 'file:layouts/layout-full-column.tpl' in 'page.tpl'

in smarty_internal_template.php line 195

at Smarty_Internal_Template->render()in smarty_internal_template.php line 385

at Smarty_Internal_Template->_subTemplateRender('layouts/layout-full-column.tpl', null, 'layouts/layout-full-column.tpl', 0, 3600, array(), 2, false, null, null)in smarty_internal_runtime_inheritance.php line 125

at Smarty_Internal_Runtime_Inheritance->endChild(object(SmartyDevTemplate), 'layouts/layout-full-column.tpl')in e55d54fd8133645447eeff9f4155f43f3e4883fb_2.file.page.tpl.php line 33

at content_5e8f1a85441256_06300411(object(SmartyDevTemplate))in smarty_template_resource_base.php line 123

at Smarty_Template_Resource_Base->getRenderedTemplateCode(object(SmartyDevTemplate))in smarty_template_compiled.php line 114

at Smarty_Template_Compiled->render(object(SmartyDevTemplate))in smarty_internal_template.php line 216

at Smarty_Internal_Template->render()in smarty_internal_template.php line 385

at Smarty_Internal_Template->_subTemplateRender('page.tpl', null, 'layouts/layout-full-column.tpl', 0, 3600, array(), 2, false, null, null)in smarty_internal_runtime_inheritance.php line 125

at Smarty_Internal_Runtime_Inheritance->endChild(object(SmartyDevTemplate), 'page.tpl')in dab44797235930b8787e98e04dce182c7454a9c3_2.file.contact.tpl.php line 37

at content_5e8f1a8541c983_61852317(object(SmartyDevTemplate))in smarty_template_resource_base.php line 123

at Smarty_Template_Resource_Base->getRenderedTemplateCode(object(SmartyDevTemplate))in smarty_template_compiled.php line 114

at Smarty_Template_Compiled->render(object(SmartyDevTemplate))in smarty_internal_template.php line 216

at Smarty_Internal_Template->render(false, 0)in smarty_internal_templatebase.php line 232

at Smarty_Internal_TemplateBase->_execute(object(SmartyDevTemplate), null, 'layouts/layout-full-column.tpl', null, 0)in smarty_internal_templatebase.php line 116

at Smarty_Internal_TemplateBase->fetch('contact.tpl', null, 'layouts/layout-full-column.tpl', null, false, true, false)in SmartyDev.php line 40

at SmartyDev->fetch('contact.tpl', null, 'layouts/layout-full-column.tpl')in FrontController.php line 683

at FrontControllerCore->smartyOutputContent('contact.tpl')in FrontController.php line 667

at FrontControllerCore->display()in Controller.php line 312

at ControllerCore->run()in Dispatcher.php line 515

at DispatcherCore->dispatch()in index.php line 28

 

Version prestashop 1.7.6.2

Theme PRS028 Versión 1.6.3

 

 

Can you help me?

I have also contacted the developer of the theme, but do not receive a response.

 

 

Gracias

Edited April 9, 2020 by ar23 (see edit history)

[idnovate.com]

Your theme is trying to load template layout-full-column.tpl from /themes/PRS028/templates/layouts and the file doesn't exist. Please contact theme developer.

[victor40]

change php version to version 7.1

[neich78]

Yes! It solved the problem. The thing is that Php 7.1 is obsolete now... 7.4 does not work either, same error. Thanks!

[ZHSoft]

Please upgrade to the latest version
The latest version of PrestaShop is now 8.1.6
The latest version of PHP is 8.3.7