Sending email with SMTP fails with Swift timeout error - Prestashop 1.6.1.17

[johnt]

Hello,

I am using Prestashop 1.6.1.17 and for sending emails i am using SMTP. Below are the settings for the SMTP connection.

The problem is that sometimes when Prestashop tries to send an email, the following error (Swift error) appears in the logs and the email fails to be sent.

Why is this Swift error happening and what can i do to solve it ?

 

Thank you,

John

[Guest]

Go to Preferences > Store Contacts > Contact details, make sure the shop email address match the domain name.

[johnt]

15 hours ago, Guest said:

Go to Preferences > Store Contacts > Contact details, make sure the shop email address match the domain name.

Thank you for your reply.

I have checked this and the shop email address matches the domain name in the SMTP settings.

But still, the error occurs...

[Guest]

SMTP server is also to your domain?
It's not and that's the mistake.
Likewise, gmail, etc. does not work.

[johnt]

18 hours ago, Guest said:

SMTP server is also to your domain?
It's not and that's the mistake.
Likewise, gmail, etc. does not work.

Hello,

No, SMTP is not on my domain. It is an “anti spam” service provided by Spam Experts. So it is something that must be used here as it is a service that guarantees deliverability of the email messages.

The strange thing is that there are times when emails are sent, and there are times when emails are not sent (this is when the timeout error is logged).

It is really frustrating as emails are not sent to customers when this timeout occurs.

[Guest]

It is best not to use another provider's SMTP emails.
I'm going to buy mydomain.com. I expect email from mydomain.com.
I get an email from antispam.com.
I no longer trust mydomain.com when hiding behind another email. Canceling the order and go shopping elsewhere.
You have two options for proper operation.
1. Use your domain's SMTP server
2. Do not use SMTP and send emails via php mail function