Help please

[jcots87]

A lot of errors.

How can i figure out of this. 

I need some help.

Thanks

 

[Guest]

Write down on which page you got the mistake.

1. FTP delete ./var/logs/all files

2. reload page

3. upload FTP files as attachments that are recreated

Edited April 5, 2020 by Guest (see edit history)

[jcots87]

i dont know how do it .

Help me please

[jcots87]

I clicked Module manager and the page was error 505.

and the i saw this page, i can not enter to the back office now. a lot of errors

[Guest]

Don't know how to view files on FTP?
Do you know what FTP is?

An error with modules can also be caused by missing translation in the database.

[Guest]

FTP is a repository where Prestashop is installed.

[jcots87]

I have all of this in ionos. wich file i need to go and there what we need to do?

[Guest]

I have to see the whole error message so I can advise.

 

[jcots87]

I saw the file but now what is the next?

Im so confused

[jcots87]

remote it is possible?

[Guest]

I already wrote it.
On FTP, where Prestashop is installed, you must open the "var" folder and the "logs" subfolder.
You will delete all files in the "logs" folder.
In the eshop you refresh the error page again.
Then you return to FTP in the "logs" folder and upload all the files that are created there to the forum.

[jcots87]

can you send me the folder? where are the folder on the forum that i can take it?

[jcots87]

Wich one i need to delete?

[Guest]

[Guest]

dev.log and prod.log

[jcots87]

I deleted both, now where i find the created to be uploaded?

[jcots87]

Same error to the module manager in back office

[Guest]

Refresh your admin page.

[Guest]

New files are displayed on the FTP. You upload as an attachment.

[Guest]

SOLVED.

Problem was caused by module psmegamenu.

 

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