Hi Prestashop.
You robot programmed by somebody is not functioning as expected, look at the attachment below, it's promising but one needs a healthy scepticism before believing in promises that don't arrive.
In short language, not any time has an email from the Puffin arrived in my Gmail inbox. do you think the fault is with Gmail not accepting mail from Prestashop or is Prestashop Puffin playing tricks?
In all seriousness if it is is the domain itself internally that responds to lost password requests could the problem be with the hosting with GoDaddy?
I find it strange before I cloned the sub-domain site www.fashion.hihomereatestare the site was accessible. I do know a guy by the name of "Paul" had a hand is messing thing up had played with the www.fashionhihome.com hosting htaccess file, brought the site down 404 which he later restored from a backup after that incident the restore-password function failed to work similarly as to what you can see in this jpeg image. Instead of having to suffer from multiple 6-hour waits a human face sending an email would prove your interest that would not go far amiss.
Nobody in their right mind can rely totally on automated robot service to run their life, take heed of the coronavirus COVID-19 virus to prove that point.
Send me an email with your progress report.