Hi. Thank you for attempting to rectify the problem.
I have moved the login process to an older machine which displays the login (blue circle with yellow key) indicating my email address is valid.
In addition your password reset also arrive and worked as expected resetting the new password. However a similar occurrence happens "Error one attempt failed" Reset password and so. The new password was entered by hand and rewritten in rxt and pasted, neither brought the desired results but another 6 hour wait.
For comparison purposes using the same procedure another Prestashop domain www.hihomerealestate.com is accessible whereas www.fashionhihome.com is not which indicates the problem lies with you internal processes.
Don't you have a better solution to reset thing at your end? My suggestion for a solution is for you to replace the contents of the existing domain www.fashionhihome.com with a fresh Prestashop version 1.6.1.17 install, whatever you think best as long as the replacement has the same look and feel to the present one, test it to prove all image with their links are working and send me you preferred login password with time delay to change on first login. During a fresh install it's not a worry to loose any previous content.
Another suggestion; I offer you a free domain to work on.
Best regards
Martin Dowling
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Hi. Thank you for attempting to rectify the problem.
I have moved the login process to an older machine which displays the login (blue circle with yellow key) indicating my email address is valid.
In addition your password reset also arrive and worked as expected resetting the new password. However a similar occurrence happens "Error one attempt failed" Reset password and so. The new password was entered by hand and rewritten in rxt and pasted, neither brought the desired results but another 6 hour wait.
For comparison purposes using the same procedure another Prestashop domain www.hihomerealestate.com is accessible whereas www.fashionhihome.com is not which indicates the problem lies with you internal processes.
Don't you have a better solution to reset thing at your end? My suggestion for a solution is for you to replace the contents of the existing domain www.fashionhihome.com with a fresh Prestashop version 1,6,1.17 install, whatever you think best as long as the replacement has the same look and feel to the present one, test it to prove all image with their links are working and send me you preferred login password with time delay to change on first login. During a fresh install it's not a worry to loose any previous content.
Another suggestion; I offer you a free domain to work on.
Best regards
Martin Dowling