Quentin Caillaud Posted March 9, 2020 Share Posted March 9, 2020 Hi, My site was on Prestashop Ready but as they're stopping the service I moved it on another hosting (Gandi Simple Hosting). But since I did it I cannot access my back office because of a redirect loop. The Front office seems fine, even if it is useless as the site is on maintenance stage. It was accessible on fresh install, before I imported the data from my Prestashop ready hosting, so I don't think it comes from my hosting (but I still asked help on their side too) I've exported the data from prestashop ready, I changed PS_SHOP_DOMAIN, PS_SHOP_DOMAIN_SSL and ps_shop_url in the database dump before importing it. I changed COOKIE_IV, NEW_COOKIE_KEY, COOKIE_KEY and SECRET in parameters. I tried : to disable (temporarily) https, on hosting side and prestahop side to remove .htaccess on project root to disable link rewritting to disable apache multiview And of course clearing cache (browser, application and even varnish) before each try. I'm out of leads to what to do next to access my back office. Any idea ? Link to comment Share on other sites More sharing options...
El Patron Posted March 9, 2020 Share Posted March 9, 2020 you said "I changed PS_SHOP_DOMAIN, PS_SHOP_DOMAIN_SSL and ps_shop_url in the database dump " if you prepended any of the domain names with http(s) that can result in to many redirects, it should be domain name only Link to comment Share on other sites More sharing options...
Quentin Caillaud Posted March 9, 2020 Author Share Posted March 9, 2020 I only put the domain, without the scheme. Link to comment Share on other sites More sharing options...
El Patron Posted March 11, 2020 Share Posted March 11, 2020 you hosting sucks then...move! lol Link to comment Share on other sites More sharing options...
Quentin Caillaud Posted March 11, 2020 Author Share Posted March 11, 2020 Lol indeed... It would be convenient and easy for me to put the blame on my hosting, or Prestashop, but the fact that it also do not work locally seems to point on error coming from me... I must have forgot to configure something. (when I said I asked my hosting for help too, I didn't said it was prior to this post, it's in parallel. They are helping me right now) Link to comment Share on other sites More sharing options...
El Patron Posted March 12, 2020 Share Posted March 12, 2020 gotcha, well there are other possibilities with some mis-config of course....but ps out of the box, with above fields set properly is pretty robust...and we do loads and loads of dev copies, prod copies...without issue.....so much easier for most experienced community members to solve with hands on, now we must just best guess and if nothing else hold hands...it takes a village. if you get really stuck, message me and we take a look at it for free... Link to comment Share on other sites More sharing options...
Quentin Caillaud Posted March 13, 2020 Author Share Posted March 13, 2020 Tanks a lot for the proposition, I don't know if it helps but here are my local server logs : [Fri Mar 13 11:18:30 2020] 127.0.0.1:55226 [302]: GET /backoffice [Fri Mar 13 11:18:30 2020] 127.0.0.1:55226 Closing [Fri Mar 13 11:18:30 2020] 127.0.0.1:55238 Accepted [Fri Mar 13 11:18:31 2020] 127.0.0.1:55238 [302]: GET /backoffice/index.php?controller=AdminLogin&token=04d4595f1417292fa37ceba2fe487b18 [Fri Mar 13 11:18:31 2020] 127.0.0.1:55238 Closing [Fri Mar 13 11:18:31 2020] 127.0.0.1:55246 Accepted [Fri Mar 13 11:18:31 2020] 127.0.0.1:55246 [302]: GET /backoffice/index.php?controller=AdminLogin&token=04d4595f1417292fa37ceba2fe487b18 [Fri Mar 13 11:18:31 2020] 127.0.0.1:55246 Closing [Fri Mar 13 11:18:31 2020] 127.0.0.1:55254 Accepted [Fri Mar 13 11:18:31 2020] 127.0.0.1:55254 [302]: GET /backoffice/index.php?controller=AdminLogin&token=04d4595f1417292fa37ceba2fe487b18 [Fri Mar 13 11:18:31 2020] 127.0.0.1:55254 Closing [Fri Mar 13 11:18:31 2020] 127.0.0.1:55262 Accepted [Fri Mar 13 11:18:31 2020] 127.0.0.1:55262 [302]: GET /backoffice/index.php?controller=AdminLogin&token=04d4595f1417292fa37ceba2fe487b18 And it goes on and on until the "too many redirects" error. In this example the https is disabled. Link to comment Share on other sites More sharing options...
El Patron Posted March 13, 2020 Share Posted March 13, 2020 what is in your apache error log? that appears to be https log Link to comment Share on other sites More sharing options...
Quentin Caillaud Posted March 14, 2020 Author Share Posted March 14, 2020 OMG I'm such a dumb f***er... When copying my data from old site I did a mv modules ~/dev/presta/modules/ You see that little "/" at the end of my command, I had moved my old module folder inside my new one, instead of replacing it. So my modules were in /modules/modules, not in /modules. I feel sooooo dumb. Well, still thanks for your help ! Link to comment Share on other sites More sharing options...
El Patron Posted March 14, 2020 Share Posted March 14, 2020 13 hours ago, Quentin Caillaud said: OMG I'm such a dumb f***er... When copying my data from old site I did a mv modules ~/dev/presta/modules/ You see that little "/" at the end of my command, I had moved my old module folder inside my new one, instead of replacing it. So my modules were in /modules/modules, not in /modules. I feel sooooo dumb. Well, still thanks for your help ! this is perfect example of having a 'robust' hosting control panel. We highly recommend Plesk over Cpanel....then you have the tools build in where you are not using barbaric tools, ssh/putty etc. I'ts not you it's your control panel lol. Link to comment Share on other sites More sharing options...
El Patron Posted March 14, 2020 Share Posted March 14, 2020 also now check all your group owner/permissions, many a smart person who use command level copied, domain creation etc had made big messes. cheers Link to comment Share on other sites More sharing options...
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