TECHNICAL ERROR: unable to save account Details: Error thrown: [object Object] Text status: parsererror

[wxanl]

Hi, 

I am receiving the following error on the checkout page:

TECHNICAL ERROR: unable to save account Details: Error thrown: [object Object] Text status: parsererror

I had a similar error on another shop but was able to fix it by reinstalling the Payment Module (Mollie) however it did not help this time.

Anyone has any suggestion where to look ?

 

[JBW]

Enable debug mode and check the details of the error in your browsers console by viewing the XHR requests answer

[wxanl]

Hi JBW and thanx for your reply.

I did that and what i got was :

[Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
send @ jquery-1.11.0.min.js:4
ajax @ jquery-1.11.0.min.js:4
(anonymous) @ order-opc.js:182
dispatch @ jquery-1.11.0.min.js:3
r.handle @ jquery-1.11.0.min.js:3

Not sure what to do with that. I googled the error message of course but was not able to find anything conclusive.

 

[tomerg3]

Was this working correctly before, or did it just start to happen?

It's likely that the error is showing up in the response for the Ajax call, and you would be able to see in in the browser console (in the network tab),

[JBW]

Thats a message from the javascript console but not the answer of the XHR request

[tomerg3]

That's a generic error, if you could post the response from the ajax call, it will likely have more information.

"Was this working correctly before, or did it just start to happen?"

[wxanl]

Yes it did work correctly before and just stopped working.

I suppose this is what i should look for ?

 

[tomerg3]

Click on the "Response" tab rather than "Headers", and see what's there.

[wxanl]

Thanx for explaining where to look. All i get is this:
I can also provide the URL if that is helpfull.

Edited March 9, 2020 by wxanl (see edit history)

[stef56]

hello ! do you have had any answer to that ? i have exactly the same problem on my website and can't find a solution at the moment !!

[tomerg3]

  On 3/9/2020 at 6:23 PM, wxanl said:

Thanx for explaining where to look. All i get is this:
I can also provide the URL if that is helpfull.

Expand  

Did you try to click on both login? calls, one of those should show a response.

[stef56]

i don't have the same response on my console :

just the "string(10)" with the mail i entered to create the count (sfdsdf.com) ?! i have this text appearing when i go to create a count  directly, without cart.

[wxanl]

  On 3/12/2020 at 4:57 PM, tomerg3 said:

Did you try to click on both login? calls, one of those should show a response.

Expand  

I just did that and the response is was basically a bunch of HTML but i then realised that the rror message is refering to cpatcha. So i disabled the captcha module and things are up and running again.

Thanx a lot for pointing me in the right direction !
 

[tomerg3]

  On 3/12/2020 at 10:53 PM, wxanl said:

I just did that and the response is was basically a bunch of HTML but i then realised that the rror message is refering to cpatcha. So i disabled the captcha module and things are up and running again.

Thanx a lot for pointing me in the right direction !
 

Expand  

Great, happy to help.

[tomerg3]

  On 3/12/2020 at 5:25 PM, stef56 said:

i don't have the same response on my console :

just the "string(10)" with the mail i entered to create the count (sfdsdf.com) ?! i have this text appearing when i go to create a count  directly, without cart.

Expand  

It looks like some output is messing up the response, did you make any changes to the site recently, or had a developer work on it and possibly left debug code output?