error 500 [Solved]Error 500 when trying to edit products prestashop 1.7.6.2

[Iris96]

Hello everyone,

I am getting the following error when trying to edit products in backend of my shop. I have in total 5160 articles through CSV imported with their combinations also. It has been working when there were less products. Does it have something to do that are so many articles in my store ? What can I do to solve it ?

I tried to clear cache. Also to enable debug mode. After enable of debug mode I couldnt reach the backend of my store because of some errors of php, so I turned it off.

Thank you in advance!

Edited March 5, 2020 by Iris96 (see edit history)

[PrestaServicePro]

Hello. It seems some fields filled wrong. Please, follow my steps and check some data:

1) Maybe, the products contains iframes or length of descs too long. First enter general settings of PrestaShop (where you enable SSL), enbale HTML entities option and save. Enter product settings and change length of description and save.

2) Be sure the product correctly assigned to right shop and shop group.

 

Let us know about the result.

Edited March 3, 2020 by HelperPro (see edit history)

[Iris96]

Hello,

Thank you very much for your reply!

In general, settings are like that

Than under Products settings, it is the option only fort short description. It was 800 and I changed it to 2000. Still cannot edit products.

Very often the shop takes too long LOAD time to be open. This doesn't have happened me before. And after no reply after long time I become this notification

This happens very often. Only sometimes, it can be reached that the webpage is opened. 

Thank you in advance !

 

 

Edited March 4, 2020 by Iris96 (see edit history)

[PrestaServicePro]

Hi. Please, check one ore thing. Can you share latest error of "error log" (you can hind it in server)?

[Iris96]

Hi,

you mean the log file of today that is here located?

[PrestaServicePro]

Please attach here latest error log file.

[Iris96]

I am not sure which one. Maybe I am here in the wrong directory 😕 

Can you tell me, if I am in the correct directory ? Than I attach you the file you need.

Thank you very much for your help!

[PrestaServicePro]

Depending on your shared image, there are new 3 files: https://jmp.sh/mOotDXn . It seems they are right logs. For now send me them, if they are will be wrong i will notify you.

[Iris96]

Here are the 3 files.

Thank you very much!

20200304_exception.log dev.log prod.log

[PrestaServicePro]

Uncaught PHP Exception Symfony\Component\Debug\Exception\OutOfMemoryException: "Error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes)"

It seems it is your server side error which returns you 500 error. Need to increase memory_limit (max_execution_time also if it is possible). You can increase it by yourself or contact host to increase it. This error occurs depending on 2 things:

1) When the product contains a lot of images, texts

2) When the product contains a lot of combination and related data.

I hope this will solve your faced issue. After increasing necessary values, if the error will be still there, do not hesitate to contact here again.

Edited March 4, 2020 by HelperPro (see edit history)

[Iris96]

Thank you very much for your reply and your help!

I will try to contact the host for my problem! If I still have problems, I will contact you here again.

[PrestaServicePro]

You are welcome. Have a good day!