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kdash1228

kdash1228

On a previous version of PS, I would receive the "new_order" email template when a customer placed an order.
The customer would receive the "order_conf" email template.

On PS 1.7.6.2, I am receiving the "order_conf" email template, not the "new_order" template.

My email logs do not even show the "new order" email being sent to me either, but it used.

How can I change the settings so I receive the "new_order" email template?

The "new_order" template is located in the PS_EmailAlerts module.
The "order_conf" template is located in the theme's module.

 

SOLVED - For anyone else who may have this problem, I fixed this issue by resetting the Mail Alerts module.

It seems that if modules fail after changing the theme, resetting the module sometimes fixes the issue

kdash1228

kdash1228

On a previous version of PS, I would receive the "new_order" email template when a customer placed an order.
The customer would receive the "order_conf" email template.

On PS 1.7.6.2, I am receiving the "order_conf" email template, not the "new_order" template.

My email logs do not even show the "new order" email being sent to me either, but it used.

How can I change the settings so I receive the "new_order" email template?

 

The "new_order" template is located in the PS_EmailAlerts module.
The "order_conf" template is located in the theme's module.

kdash1228

kdash1228

On a previous version of PS, I would receive the "new_order" email template when a customer placed an order.
The customer would receive the "order_conf" email template.

On PS 1.7.6.2, I am receiving the "order_conf" email template, not the "new_order" template.

How can I change the settings so I receive the "new_order" email template?

 

The "new_order" template is located in the PS_EmailAlerts module.
The "order_conf" template is located in the theme's module.

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