lost password, and it's not sent back on email the reset

[dbox]

I tried for 2 days to reset the password and it's not working, i don't receive any email to make the change, like a normal any page in the world. I saw it is only something to be paied, like 50 $, but for what! Please i just need to get somehow in my prestashop, and it is so dissapointing that it's no functional a simple proceedure, to reset when it happend to be forgotten. Kind Regards