Fatal Error - Someone Please HELP!

[aaacss]

I logged into PrestaShop and clicked on "update all" (which is apparently a fatal mistake) in the modules section and now I can't access my dashboard and my store is down.

I get this error when I go to my store or try dashboard:

Fatal error: Cannot redeclare class FieldsModel in /home4/hrbackground/public_html/Webstore/modules/customfields/models/FieldsModel.php on line 809

If I look at the php file there is nothing about FieldsModel on line 809

My line 809 only has this on it:   }

I have attached my .php file, I hope this helps.

Please help!

 

Thanks

FieldsModel.php

[sergiomagomes]

Hi, 

What version of prestshop and php?

Best regards

Edited January 30, 2020 by sergiomagomes (see edit history)

[aaacss]

6 minutes ago, sergiomagomes said:

Hi, 

What version of prestshop and php?

Best regards

Presta Shop 1.6.1.12 and it looks like 2.0.2 on php

[aaacss]

9 minutes ago, aaacss said:

Presta Shop 1.6.1.12 and it looks like 2.0.2 on php

On Hostgator the version of php says:  4.8.3  (I got the 2.0.2 from the PrestaShop files in my webstore folder)

[aaacss]

3 minutes ago, aaacss said:

On Hostgator the version of php says:  4.8.3  (I got the 2.0.2 from the PrestaShop files in my webstore folder)

I am also seeing this on the HostGator site.  All very confusing

[aaacss]

I have contacted HostGator and they upgraded to 5.6, but it is still giving the same error.

[sergiomagomes]

The error looks like this:

 I would try to do the following:

1- a backup of the module folder customfields(very important)

2- remove/rename the file FieldsModel.php or rename the module folder (example:customfields_bck)

3- see if the store is online

4- if it's ok, reverse the process

Edited January 30, 2020 by sergiomagomes (see edit history)

[aaacss]

19 minutes ago, sergiomagomes said:

The error looks like this:

 I would try to do the following:

1- a backup of the module folder customfields(very important)

2- remove/rename the file FieldsModel.php or rename the module folder (example:customfields_bck)

3- see if the store is online

4- if it's ok, reverse the process

Hello, the backup file that I tried gave the same error, which is why I thought perhaps it was a problem with my server php version.  I'm not sure what version of php PrestaShop is running, I can't seem to find any info on it.

[sergiomagomes]

 

Hello,

2 hours ago, aaacss said:

I am also seeing this on the HostGator site.  All very confusing

above indicates php 5.4

if you try to remove the folder from the module? After that you cannot have the same error in the same file because there is no file

Edited January 30, 2020 by sergiomagomes (see edit history)

[aaacss]

14 hours ago, sergiomagomes said:

 

Hello,

above indicates php 5.4

if you try to remove the folder from the module? After that you cannot have the same error in the same file because there is no file

When I removed it, I got a whole new error.  Upon further investigation, there was another folder created under a different name with a .php file that referenced FieldsModel, I managed to get rid of it, I am now able to access my PrestaShop dashboard, hopefully it will stay fixed.  Took me 7 hours to find it.  Thank you for your help.