Contact form error message

[superskyman100]

Hello,

I have a serious problem with the native PS 1.7.5 contact form

Everytime a customer tries to send me one message, there is an error message. Sometimes this error message occurs even if the message is correctly sent.

Case 1 : with attachment

Here there is SYSTEMATICALLY an error message whereas the message is correctly sent..... strange and bad impression on the customer side...

 

 

 

Case 2 : without attachment

Error message occurs at first try to send message > no message sent

Message correctly sent on the second try................

 

Very strange behaviour....

 

Any idea ???

 

Thx

 

 

 

 

 

 

[superskyman100]

Not a solution.

1/ when u send a message, u need acknowledgment

2/ I have error message either if the message is correctly send OR problem/unsent....

 

 

 

 

[superskyman100]

Moreover, if i disable all Theme the theme module related to 'contact form' i still do have the problem...

[dinesh badrukhiya]

Share the code of \themes\YOUR THEME\modules\contactform\views\templates\widget\contactform.tpl and also let me know which version of contact form module are you using?

[superskyman100]

Hello Dinesh,

Thanks very much, for your help i'm getting short on solutions.......

First it seems that i cannot configure one SMTP username for one email adress ([email protected], [email protected]...) cause PS 1.7.5 overwrite the last saved SMTP username for ALL emails. This could be part of the problem.... 

 

Second here my answers to your questions :

PS v1.7.5

PS_contact form module v4.1.1

My theme is warehouse v4.2.1

 

Here the code :

<div class="col-sm-8">
    <section class="contact-form">
        <form action="{$urls.pages.contact}" method="post"
              {if $contact.allow_file_upload}enctype="multipart/form-data"{/if}>

            {if $notifications}
                <div class="col-xs-12 alert {if $notifications.nw_error}alert-danger{else}alert-success{/if}">
                    <ul>
                        {foreach $notifications.messages as $notif}
                            <li>{$notif}</li>
                        {/foreach}
                    </ul>
                </div>
            {/if}

            <section class="form-fields">

                <!--div class="form-group row">
                    <div class="col-md-9 col-md-offset-3">
                        <h4>{l s='Contact us' d='Shop.Theme.Global'}</h4>
                    </div>
                </div-->

                <div class="form-group row">
                    <label class="col-md-3 form-control-label">{l s='Subject' d='Shop.Forms.Labels'}</label>
                    <div class="col-md-6">
                        <select name="id_contact" class="form-control form-control-select">
                            {foreach from=$contact.contacts item=contact_elt}
                                <option value="{$contact_elt.id_contact}">{$contact_elt.name}</option>
                            {/foreach}
                        </select>
                    </div>
                </div>

                <div class="form-group row">
                    <label class="col-md-3 form-control-label">{l s='Email address' d='Shop.Forms.Labels'}</label>
                    <div class="col-md-6">
                        <input
                                class="form-control"
                                name="from"
                                type="email"
                                value="{$contact.email}"
                                placeholder="{l s='[email protected]' d='Shop.Forms.Help'}"
                        >
                    </div>
                </div>

                {if $contact.orders}
                    <div class="form-group row">
                        <label class="col-md-3 form-control-label">{l s='Order reference' d='Shop.Forms.Labels'}</label>
                        <div class="col-md-6">
                            <select name="id_order" class="form-control form-control-select">
                                <option value="">{l s='Select reference' d='Shop.Forms.Help'}</option>
                                {foreach from=$contact.orders item=order}
                                    <option value="{$order.id_order}">{$order.reference}</option>
                                {/foreach}
                            </select>
                        </div>
                        <span class="col-md-3 form-control-comment">
            {l s='optional' d='Shop.Forms.Help'}
          </span>
                    </div>
                {/if}

                {if $contact.allow_file_upload}
                    <div class="form-group row">
                        <label class="col-md-3 form-control-label">{l s='Attachment' d='Shop.Forms.Labels'}</label>
                        <div class="col-md-6">
                            <input type="file" name="fileUpload" class="filestyle" data-buttonText="{l s='Choose file' d='Shop.Theme.Actions'}">
                        </div>
                        <span class="col-md-3 form-control-comment">
            {l s='optional' d='Shop.Forms.Help'}
          </span>
                    </div>
                {/if}

                <div class="form-group row">
                    <label class="col-md-3 form-control-label">{l s='Message' d='Shop.Forms.Labels'}</label>
                    <div class="col-md-9">
          <textarea
                  class="form-control"
                  name="message"
                  placeholder="{l s='How can we help?' d='Shop.Forms.Help'}"
                  rows="3"
          >{if $contact.message}{$contact.message}{/if}</textarea>
                    </div>
                </div>
                {if isset($id_module)}
                <div class="form-group row">
                    <div class="offset-md-3 col-md-9">
                {hook h='displayGDPRConsent' id_module=$id_module}
                    </div>   </div>
                {/if}
            </section>

            <footer class="form-footer text-right">
                <style>
                    input[name=url] {
                        display: none !important;
                    }
                </style>
                <input type="text" name="url" value=""/>
                <input type="hidden" name="token" value="{$token}" />
                <input class="btn btn-primary" type="submit" name="submitMessage"
                       value="{l s='Send' d='Shop.Theme.Actions'}">
            </footer>

        </form>
    </section>
</div>
 

 

I also use the module IQIT Contactpage to improve pagination of the 'contact' page, but i doubt the problem is coming from that... 

 

 

 

And... This is it...

 

Thanks

Aurelien

 

 

 

 

 

[George441]

Clear your Browsing Data with Advanced mode. Then try again, i guess it will work.

[dinesh badrukhiya]

I don't think this is the error comes from your theme as contactform.tpl code is well.  You can disable IQIT Contactpage module and check for the same. It might be help you.

[superskyman100]

Hello Guys,

Thanks for your help,

Well i already disabled the IQIT contact page module to test, but it didn't change the result, i had same problems....

... and cleaning the browsing data shouldn't change much things, i won't ask my customers to clean their browsing data before sending a message...

....

 

[martin_88]

have you got a solution ?

same problem with Warehouse theme.