Unable to install/configure modules

[ahvk]

I just subscribed to a web hosting and installed PrestaShop 1.4.0.17.
I was reading the user guide and checking the payment modules.
Why I cant see the Payment modules as mentioned in the user guide? pls see attached Image 1.png and Image 3.png.

In the user guide also mentioned about Installing and Configuring modules, but when i checked in the admin Module page, it is different. pls see attached Image 2.png and Image 4.png.

Anything went wrong?

[mark21]

i get the same error too

pls help to fix...

[ahvk]

anyone else having same problem?
is it due to web hosting or bugs in prestashop?

[VNguyen]

Hi,

Is it the fresh installation on your server, or upgrading from old version of PS. I guess you have missing data in following tables:

ps_tab
ps_tab_lang
ps_access

[ahvk]

hi VNguyen,

was a fresh install. to 'refresh' the installation, i uninstalled and re-installed prestashop again.
i checked the db, those 3 tables are in there.
do you have any idea what data may be missing?

[ahvk]

anyone using the same version having same problems? or don't have such problems?
do prestashop support people read this forum?

[VNguyen]

Hi,

Are you willing to set up new site and give people access your site to investigate what's wrong. Of course free fee. I think no dedicated people of PS Team is responsibility to answer all question list here, but PS community will do it.

Regards,
VNguyen

[Hootco_Limited]

i am also having the same problem.
please can some one give the solution to it?
i dont think its hosting problem
it has to do with the PS

[ahvk]

3 persons having the same problems.

i'm trying to setup a test environment on my own computer, install prestashop and check if same problems exists.

mark21 and Hootco_Limited, are both of you using 3rd party web hosting, PrestaShop 1.4.0.17 and fresh install?

[Hootco_Limited]

i am hosting from a company. i m not having my own server.
i am installing fresh.

[ahvk]

i setup a VM to test Prestashop and guess what... the problems are not there. everything is ok. i can see those things that I mentioned missing. see Image 1.png and Image 2.png

My test environment:
Windows XP SP3
XAMPP 1.7.4
Apache 2.2.17
MySQL 5.5.8
PHP 5.3.5
PrestaShop 1.4.0.17

My web hosting:
Linux (not sure flavor/version)
Apache 2.2.16
MySQL 5.1.52
PHP 5.2.14
PrestaShop 1.4.0.17

so what is wrong? those AMP version? or something to do with php or apache config?
I'll try contacting my web hosting support staff to check what's wrong.
But still appreciate if anyone else can help.

[VNguyen]

Hi,

On your server, when installer checks your hosting environment, do you see any RED warning, such as mcrypt?

Regards,
VNguyen

[Hootco_Limited]

Hello,
I am not able to see any thing,
i tried installing PS again.
following are the images of my screen, with my system configurations

[ahvk]

hi,

installation was smooth. there is no red warning, both on my server and the other web hosting.
i'm submitting a ticket to the my web hosting support staff. hopefully they will look into it and can help.

[ahvk]

kksoft is replying he knows the answer or he is just spamming here?

[tl]

Hi

I have a prestashop install (spec below) which is an upgrade, however it was working fine on the modules page with this version, that is the odd thing. I dont know what has changed, but now I cant configure or delete any modules.

I can view all the modules on the page (I have tried to sort all the permissions correctly so now I have applied 777 recursively to be sure), however, when I press configure on any module it flashes at me and says "Module successfully uninstalled" in a green box and then remains in the state is was before. I can uninstall modules and re-enable them but I cannot configure any modules - but I could a week ago?

I am not sure but one day my ajax cart stopped working for no particular reason and I wonder whether these things correlate and it is some ajax issue going on. Below is my spec and I have paste a list of my modules in case anyone can match this issue. I cant think what I could have done to prompt this as I dont think I installed any new plugs

Any ideas?

I cant seem to attach my module graphic will try in the next post

Thanks

Server information

Prestashop Version: 1.4.0.17

Server information: Linux #1 SMP Mon Aug 24 19:39:18 PDT 2009 x86_64

Server software Version: Apache

PHP Version: 5.2.14

MySQL Version: 5.0.[spam-filter]community-log
Store information

URL of your website: https://www.XXXX.co.uk/

Theme name used: deco_evo
Mail information

Mail method: You use PHP mail() function.
Your information

Information from you: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.16) Gecko/20110319 Firefox/3.6.16

Check your configuration

Required parameters: OK

Optional parameters: OK

[ahvk]

hi,

installation was smooth. there is no red warning, both on my server and the other web hosting.
i'm submitting a ticket to the my web hosting support staff. hopefully they will look into it and can help.

Ok, support staff did few tests on the server. Same problems. They did a test on another server and apparently there is no problem. Those modules are there and can be configured. They are now migrating my hosting to that server. Let's see if everything is fine later.

So the problems must have something to do with server config. May be some php or apache modules not installed or enabled or not configured correctly.

[ahvk]

Ok, support staff did few tests on the server. Same problems. They did a test on another server and apparently there is no problem. Those modules are there and can be configured. They are now migrating my hosting to that server. Let's see if everything is fine later.

So the problems must have something to do with server config. May be some php or apache modules not installed or enabled or not configured correctly.

Migration to another server is done. Everything works fine. Problems solved.
But we have no idea if it's really caused by the server. As per information from support staff, both servers are having same config.
Hootco_Limited and mark21 can try to ask your hosting company/vendor to help and see if problems can be solved.

Thank you.

[Tom_Rufener]

Same here, I suddenly can't install/uninstall/configure modules anymore in Prestashop 1.4.0.17. The installation is a fresh one, not an update from a previous Prestashop version. I've found a fix, see below

[Tom_Rufener]

OK, here's the SOLUTION! In the performance section (where you can set caching options), scroll down to the bottom of the page and DISABLE the caching function. This worked in my case; I can install/configure/uninstall modules now.

[walkies]

Hi, new to prestashop
I was running the previous version of prestashop but decided to install a fresh version of 1.4 on the exact same server as the previous version. I cannot install/uninstall/configure ANY modules in this version. I have the cache disabled and have the same blank screen when you click on Modules tab.
Is there a solution to this otherwise as far as I can see it makes Prestashop 1.4 useless !

p.s. It's nice to know Scotland isn't in the UK for Geolocations!

[nileco]

I'm new to prestashop, running a local MAMP setup on my mac and experiencing the same blank module page using version 1.4.

[walkies]

***** RESOLVED ******

From Prestashop bug reports I came across this and has resolved my problem with the modules not displaying:

http://forge.prestashop.com/browse/PSCFI-1126

**************** HERE IS THE FIX *********************

open /config/config.inc.php and in /* Improve PHP configuration to prevent issues */ add this:

ini_set('memory_limit','-1');

Its not a bug its just the modules are memory hungry for small servers - "Indeed, it's not a bug but a problem with your server configuration.Please increase your �memory_limit value.We need improve the module page for small server"