RueduWeb Posted December 6, 2019 Share Posted December 6, 2019 Hi, When I make changes photos or texts it does not display immediately, cache is disabled and cc also and I modified the .ovhconfig file on the server: "environment = development" so no more caching on the server Can you help me ? http://luxoius.eu/index.php Theme is CrusWine themeforest.net thank you per advance Link to comment Share on other sites More sharing options...
selectshop.at Posted December 6, 2019 Share Posted December 6, 2019 Browser cache also deleted ? Support already asked from developer of the theme ? Link to comment Share on other sites More sharing options...
RueduWeb Posted December 6, 2019 Author Share Posted December 6, 2019 4 minutes ago, selectshop.at said: Browser cache also deleted ? Support already asked from developer of the theme ? yes browser cache is deleted, and response of developer theme is "Did you contact the hosting team for this issue?" Link to comment Share on other sites More sharing options...
RueduWeb Posted December 6, 2019 Author Share Posted December 6, 2019 the CMS pages work very well the updates are done Link to comment Share on other sites More sharing options...
selectshop.at Posted December 6, 2019 Share Posted December 6, 2019 Activate debug mode and read possible errors you are having. As you are using non-default and third part theme you should ask for support of the developer. On Prestashop forum we can support only problems with Prestashop native theme and modules. Some developers are supporting here as well their modules and themes, but this is not mandatory task. If you are buying or downloading outside from here we cannot guarantee a support. If you cannot debug yourself or developer is not supporting, then better to use native modules and theme. Link to comment Share on other sites More sharing options...
selectshop.at Posted December 6, 2019 Share Posted December 6, 2019 Images are not found: This could be a problem with your server (wrong rights set - here you should ask for support of ovh hosting) and or rewrite problem of the theme (suport by developer of the theme). Link to comment Share on other sites More sharing options...
RueduWeb Posted December 6, 2019 Author Share Posted December 6, 2019 In debug mode everything is displayed correctly? Link to comment Share on other sites More sharing options...
RueduWeb Posted December 6, 2019 Author Share Posted December 6, 2019 so the pictures are well found right? no erreur code can you explain to me ? Thanks per advance Link to comment Share on other sites More sharing options...
selectshop.at Posted December 6, 2019 Share Posted December 6, 2019 You activated debug mode ? Any errors are displaying ? I did not say that all is ok. Pictures are not showing. 404 means: not found. So it could be a server problem (wrong rights set to the folder), or your theme is redirecting the pictures to somewhere... Ask for support of theme developer and/or your hosting provider. Link to comment Share on other sites More sharing options...
RueduWeb Posted December 6, 2019 Author Share Posted December 6, 2019 You have enabled debug mode? Yes Errors are displayed? no and everything is up to date with debug mode enabled that's what I do not understand I do not know this mode debug, it is supposed to display the bugs and there it corrects the problem excuse me for my ignorance in this area Link to comment Share on other sites More sharing options...
RueduWeb Posted December 6, 2019 Author Share Posted December 6, 2019 I do not know how to expose the problem to my host Link to comment Share on other sites More sharing options...
selectshop.at Posted December 6, 2019 Share Posted December 6, 2019 mode debug shows problems with scripting on top of site (incompatibility problems for ex.). Again, please ask for support of the developer and hosting provider on this. We cannot debug problems related to the server as per remote diagnosis. Read also server error logs = ask your hoster where they are. Probably writing reading rights set on your server are incorrect, or the theme is redirecting somewhere. Link to comment Share on other sites More sharing options...
selectshop.at Posted December 6, 2019 Share Posted December 6, 2019 7 minutes ago, RueduWeb said: I do not know how to expose the problem to my host 4 minutes ago, selectshop.at said: Read also server error logs = ask your hoster where they are. Probably writing reading rights set on your server are incorrect, or the theme is redirecting somewhere. and also answered here (read the link explaining what 404 http status code means): 20 minutes ago, selectshop.at said: Pictures are not showing. 404 means: not found. So it could be a server problem (wrong rights set to the folder), or your theme is redirecting the pictures to somewhere... Ask for support of theme developer and/or your hosting provider. Link to comment Share on other sites More sharing options...
RueduWeb Posted December 6, 2019 Author Share Posted December 6, 2019 ok thank you it's done I solicited developer and host thanks for your answers i'll let you know good evening Link to comment Share on other sites More sharing options...
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