Silviotrisorio Posted November 28, 2019 Share Posted November 28, 2019 Ciao, non riesco a fare un rimborso di un ordine perchè cambiando lo stato ricevo questo errore "You couldn't refund order, it's not payed yet." Qualcuno sa aiutarmi? Grazie mille. Link to comment Share on other sites More sharing options...
NemoPS Posted November 29, 2019 Share Posted November 29, 2019 Is the current status setting a valid payment for the order? Make sure it is in the order statuses page Link to comment Share on other sites More sharing options...
Silviotrisorio Posted November 29, 2019 Author Share Posted November 29, 2019 Yes in the order status page there is a "Refunded" status Link to comment Share on other sites More sharing options...
NemoPS Posted November 30, 2019 Share Posted November 30, 2019 Yes, but before that what was the status? It needs to be a paid status, otherwise you get that error given the payment method you used (and its api) check the validity of the order. Link to comment Share on other sites More sharing options...
Silviotrisorio Posted November 30, 2019 Author Share Posted November 30, 2019 (edited) The former state was paid. The customer has removed the product. Can this be the problem? Edited November 30, 2019 by Silviotrisorio (see edit history) Link to comment Share on other sites More sharing options...
NemoPS Posted December 2, 2019 Share Posted December 2, 2019 It really depends on the payment method, if it's just a single case I suggest refunding manually through the gateway, since you said the new order is refunded anyway Link to comment Share on other sites More sharing options...
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