PayPal module payment refresh error (1.7.6.1)

[zomex]

Hello,

I am completeing a test order on my website.

I'm using the native PayPal module.

On checkout I select PayPal, have it set to redirect so I'm taken to the PayPal website. Enter my payment details, click on make payment. The page refreshes asking for the same information as before (entered information is now lost). This time the design is slightly different as it allows me to select which card I'm using.

After the refresh I notice the following in the URL:

&fallback=1&reason=blankedhash%3D#/checkout/guest

I'm wondering if this is a PayPal specific issue, perhaps something from my details triggered their systems and they are not requesting more information from me (i.e the card type).

I'm quite confident that this isn't an issue with prestashop as it's taking place on PayPal's website. I just wanted to ensure that this is specific to my details and not going to effect every customer who tries to use PayPal. I just wish PayPal would make this clear if it does indeed see a problem with my details rather than simply refresh the page without reason.

 

[zomex]

Update: This did appear to be an issue either with my card or PayPal. I used another card and it worked well.

Before testing my other card I did install the following:

https://github.com/PrestaShop/php-ps-info/releases

This helped me see any missing extensions/settings recommended by prestashop. I made a few tweaks and would recommend it.