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can't access to backoffice


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Is it a localhost or a live server?
If it is a live server and you do not have access to make changes (php.ini) one possibility is to create a .htaccess or put into an existing htaccess:
php_flag eaccelerator.enable 0
php_flag eaccelerator.optimizer 0

This should work to switch off xcache via .htaccess:
php_flag xcache.cacher 0
php_flag xcache.optimizer 0

For localhost environment like MAMP or XAMPP the configuration panel allows to turn it on or off, so no .htaccess necessary.

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