Pentarou Posted October 29, 2019 Share Posted October 29, 2019 Hello, Module ps_emailalerts is missing in Prestashop 1.7.6.1. It is not included in the zip file, while the e-mail translation folder is generated during installation, the actual module files are not present in the folder. I cannot find the module on the module page in the back office, and I also tried to download the official Github files, which are considered invalid by the module page, and uploading the module to the modules folder via FTP also did not work. What is going on and how do I solve this? Thanks in advance. Link to comment Share on other sites More sharing options...
PCQUATRO Posted October 29, 2019 Share Posted October 29, 2019 have you searched for it in the modules catalog? Best Regards Link to comment Share on other sites More sharing options...
Pentarou Posted October 29, 2019 Author Share Posted October 29, 2019 (edited) 11 minutes ago, PCQUATRO said: have you searched for it in the modules catalog? Best Regards Yes, I have made sure that the search filters are set correctly, and have used both the Dutch and English names for the module, and I have tried to search for the module manually, I have even tried to connect to add-ons. I also tried to download a new copy from the Prestashop website and install it on a subdomain, same results. It is also worth noting that the New Products block module is also missing. Edited October 29, 2019 by Pentarou (see edit history) Link to comment Share on other sites More sharing options...
PCQUATRO Posted October 29, 2019 Share Posted October 29, 2019 (edited) 25 minutes ago, Pentarou said: Yes, I have made sure that the search filters are set correctly, and have used both the Dutch and English names for the module, and I have tried to search for the module manually, I have even tried to connect to add-ons. I also tried to download a new copy from the Prestashop website and install it on a subdomain, same results. It is also worth noting that the New Products block module is also missing. I already installed 2 stores and had no problem with that module, i have it in both of them... You can try choosing another language during install and than translate the modules and add your own language. I could give you my ps_modules folder, but i already made changes on it, anyway if you still want to try it i´ll attach it... Best Regards ps_emailalerts.zip Edited October 29, 2019 by PCQUATRO (see edit history) 1 Link to comment Share on other sites More sharing options...
Pentarou Posted October 29, 2019 Author Share Posted October 29, 2019 Thanks, so you think this might be a language related issue then? As far as I know two modules are missing and it is as if they never existed, it would be nice to know objectively what is going on, I will perform a test installation this afternoon and set it to English. Link to comment Share on other sites More sharing options...
Pentarou Posted October 29, 2019 Author Share Posted October 29, 2019 I downloaded the latest available Prestashop version from this website and installed it in English on my Plesk VPS, with the same results. Empty ps_emailalerts folder, except for the translation files. No New Products block folder Both modules are not available in the module catalog Both modules downloaded from Github are not recognized as valid modules by the module catalog Both modules downloaded from Github are not recognized in the module catalog when they are uploaded to the module folder via FTP Would be nice to know what is going on, instead of being dependent on the files of others, which in itself entails a risk. Link to comment Share on other sites More sharing options...
PCQUATRO Posted October 29, 2019 Share Posted October 29, 2019 True, if there is a problem it needs to be solved, as i see it, as community we should exchange knowledge in order to evolve and solve the problems that are presented to us, usually i try to solve them by trial and error, trying things. You are right when you say that we can´t rely on other people´s files, you are also free not to use them, and if you choose to use them you are doing it at your own risk... There is no such thing as a perfect software, and we should be grateful for the things that are given to us for free, witch doesn´t imply that we should not report errors, maybe some developer will see this thread and try to help you... In the meanwhile i noticed that you are not in the modules catalog (see attached file), your are on the modules manager, have you tryed searching in the modules catalog!? Is this the first shop you create on that server? version 1.7.6.1 needs to have PHP Version 7.2 defined on the server and some other extensions enabled as you can see here -> https://devdocs.prestashop.com/1.7/basics/installation/system-requirements/ Best Regards Link to comment Share on other sites More sharing options...
Pentarou Posted October 29, 2019 Author Share Posted October 29, 2019 (edited) PCQUATRO, Of course I do not expect Prestashop to be perfect and I am grateful, but this topic is not about that. Yes, I also searched the catalog but forgot to make screenshots, the modules also do not exist in the web module catalog. My VPS is optimized and configured for the system requirements of Prestashop 1.7.x and runs on PHP version 7.2.24, see screenshot for reference. We are running several Prestashops, this one has recently been migrated to 1.7.6.1, I have 5 years of experience with Prestashop, trial and error. Edited October 29, 2019 by Pentarou (see edit history) Link to comment Share on other sites More sharing options...
PCQUATRO Posted October 29, 2019 Share Posted October 29, 2019 56 minutes ago, Pentarou said: We are running several Prestashops, this one has recently been migrated to 1.7.6.1, I have 5 years of experience with Prestashop, trial and error. Ok, than you have more experience than me. You say that the shop was recently migrated, did you do a inplace upgrade or a new install? i ask that no only for reference, but also to say that inplace upgrades not allways go as expected, if you upgraded it, that might be your problem, because as i told you before, i´ve done 2 installs with no problems whatsoever. Best Regards, Ivo Duarte Link to comment Share on other sites More sharing options...
Pentarou Posted October 29, 2019 Author Share Posted October 29, 2019 Even the most experienced people can overlook things, so it's nice to get some perspective on this. Upgrading Prestashop never went smoothly for us in the past, but it seems to be getting better now. To overcome a problem with one of our modules, we had to migrate from Prestashop 1.6.1.24 to version 1.7.5.0 and then use the 1-click upgrade module to upgrade to version 1.7.6.1. But I'm pretty sure that's not the problem, these modules are also not shown in our staging environment where I have installed a newly downloaded Prestashop 1.7.6.1 in both Dutch and English, the same results. I have checked whether the reading and writing permissions are optimal. No errors were found in our logs during installation. By the way, there are no functional problems, only these modules are completely missing. Link to comment Share on other sites More sharing options...
PCQUATRO Posted October 29, 2019 Share Posted October 29, 2019 Could it be the location you are at? I´m from Portugal by the way, so i installed the PT language... I´ll give you a link for the zip i used to install the last shop, use it at your own risk DOWNLOAD Best Regards Link to comment Share on other sites More sharing options...
Pentarou Posted October 29, 2019 Author Share Posted October 29, 2019 No, I think the installation zip is universal, since you can choose the language yourself during the installation. The zip file that you have provided does not contain these modules either, I suspect that they are generated during the installation based on the chosen language by using a script. In my case, for whatever reason, they are probably not generated correctly. I can substantiate this by the fact that in all cases, both Dutch and English, during the installation of Prestashop the ps_emailalerts folder was created that only contains the translation of the emails for my chosen language, with the exception of course the actual module files themselves. The module ps_newproducts is not generated in all cases. I can, of course, accept this and easily use the modules of others and copy the translated texts there, but there may be an underlying problem that may be even greater. These are just the things I know, maybe more files are missing, or maybe even database tables and rows, that would be disastrous. Link to comment Share on other sites More sharing options...
Pentarou Posted October 30, 2019 Author Share Posted October 30, 2019 Does anyone else have the same problem or know what the cause might be? Link to comment Share on other sites More sharing options...
PCQUATRO Posted October 31, 2019 Share Posted October 31, 2019 On 10/29/2019 at 3:40 PM, Pentarou said: No, I think the installation zip is universal, since you can choose the language yourself during the installation. Yes, it´s universal, but the zip on the prestashop page might have been changed, that zip i have it on my computer... On 10/29/2019 at 3:40 PM, Pentarou said: The zip file that you have provided does not contain these modules either, I suspect that they are generated during the installation based on the chosen language by using a script. In my case, for whatever reason, they are probably not generated correctly. True, i checked it and it does not have those folders, try using the zip i gave you and do a fresh install in Portuguese, than install your language... Is this the first time you install ver 1.7.6.1?? Best Regards Link to comment Share on other sites More sharing options...
Pentarou Posted November 11, 2019 Author Share Posted November 11, 2019 Hello PCQUATRO, I tried to install Prestashop using your zip file, but got the same results. Link to comment Share on other sites More sharing options...
PCQUATRO Posted November 11, 2019 Share Posted November 11, 2019 1 hour ago, Pentarou said: Hello PCQUATRO, I tried to install Prestashop using your zip file, but got the same results. That´s strange behaviour, i did not have any problems whatsoever... I´ll have to install another shop for testing purposes, i´ll try to check the logs and see when that module is created... Best Regards Link to comment Share on other sites More sharing options...
PCQUATRO Posted November 11, 2019 Share Posted November 11, 2019 Made a new install of prestashop using the actual zip on the prestashop website, for testing puposes, all went flawlessly (besides a warning that server does not have an updated Intl version), and i can confirm that ps_emailalerts folder is created only with the email templates, than you have to install the modules from the modules catalog like you can see on the images... default install of ps_emailalerts by prestashop installer... Module available on modules catalog... Module installed... After ps_emailalerts module install…. Best Regards Link to comment Share on other sites More sharing options...
selectshop.at Posted November 11, 2019 Share Posted November 11, 2019 I made a new install of PS 1.7.6.1 yesterday (download also yesterday) and module is there. Sorry editted my post: I found the module. Was looking on wrong place. It should be there. @Pentarou which are your settings max_input_time and max_input_vars from your server ? Perhaps server is cutting things due to limited settings. BTW the SQL version you are using is not the min. required one for to run PS 1.7. See here. Maria DB 10 or mySQL 5.7. are min. Link to comment Share on other sites More sharing options...
Pentarou Posted November 22, 2019 Author Share Posted November 22, 2019 On 11/11/2019 at 2:48 PM, PCQUATRO said: Made a new install of prestashop using the actual zip on the prestashop website, for testing puposes, all went flawlessly (besides a warning that server does not have an updated Intl version), and i can confirm that ps_emailalerts folder is created only with the email templates, than you have to install the modules from the modules catalog like you can see on the images... default install of ps_emailalerts by prestashop installer... Module available on modules catalog... Module installed... After ps_emailalerts module install…. Best Regards Thank you PCQUATRO, and I'm sorry for my late response, I tried to install Prestashop and search for the modules in the catalog, but they just aren't there, I tried searching with different keywords. Link to comment Share on other sites More sharing options...
Pentarou Posted November 22, 2019 Author Share Posted November 22, 2019 On 11/11/2019 at 4:17 PM, selectshop.at said: I made a new install of PS 1.7.6.1 yesterday (download also yesterday) and module is there. Sorry editted my post: I found the module. Was looking on wrong place. It should be there. @Pentarou which are your settings max_input_time and max_input_vars from your server ? Perhaps server is cutting things due to limited settings. BTW the SQL version you are using is not the min. required one for to run PS 1.7. See here. Maria DB 10 or mySQL 5.7. are min. Hello selectshop.at, and sorry for my late response, max_input_time = 600 max_input_vars = 10000 The database version is the standard that comes with Plesk Obsidian. I have upgraded my MariaDB to the latest 10.4.10, which works great, but the modules are still not visible in the catalog. Link to comment Share on other sites More sharing options...
Pentarou Posted November 27, 2019 Author Share Posted November 27, 2019 Upgrading the database seems to have corrected the problem. Link to comment Share on other sites More sharing options...
PCQUATRO Posted November 27, 2019 Share Posted November 27, 2019 2 hours ago, Pentarou said: Upgrading the database seems to have corrected the problem. It would be nice if you could put here the steps you took to solve the problema! Best Regards Link to comment Share on other sites More sharing options...
Pentarou Posted November 27, 2019 Author Share Posted November 27, 2019 Hello PCQUATRO, I follow the steps on this page the upgrade my MariaDB. I have noticed some minor differences, such as BO translations, between my current and test environment of Prestashop 1.7.6.1, so it may be that they have quietly made some changes. Link to comment Share on other sites More sharing options...
PCQUATRO Posted November 27, 2019 Share Posted November 27, 2019 1 hour ago, Pentarou said: I have noticed some minor differences, such as BO translations, between my current and test environment of Prestashop 1.7.6.1, so it may be that they have quietly made some changes. Yes, i´ve noticed that also, some options are missing and others added... Old... new... Old... New... This last one could be a module, but i have minimal modules... Best Regards Link to comment Share on other sites More sharing options...
kivitp Posted February 14, 2020 Share Posted February 14, 2020 I copied the files to the server. Than inserted a row in the database that het module is active and now it is working. Not the right way but it works. Link to comment Share on other sites More sharing options...
MojoSwift Posted March 9, 2020 Share Posted March 9, 2020 On 2/14/2020 at 9:48 PM, kivitp said: I copied the files to the server. Than inserted a row in the database that het module is active and now it is working. Not the right way but it works. Hi, Could you detail the steps for this please? I'm really stuck with this. I only installed Prestashop 1 week ago, and there are no email alerts on new orders. Everything email related works fine though. How can I download the email alerts module? It isn't on the addons site. Many thanks Link to comment Share on other sites More sharing options...
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