Henrik41 Posted October 25, 2019 Share Posted October 25, 2019 I am on Prestashop 1.7.6 Multistore. I activated all the returned functions and in my backend I can select return 2 products. I can go on my backend and return the product... However there is nothing in the marchandise returns tab! Anyone having the same issue? Link to comment Share on other sites More sharing options...
NemoPS Posted October 27, 2019 Share Posted October 27, 2019 Is it working if you do it from the front office? Link to comment Share on other sites More sharing options...
Henrik41 Posted October 27, 2019 Author Share Posted October 27, 2019 (edited) Hi NemoPS, Yes it does.work if the user send a request for a returned marchandise Is there a way to manage all this from the backend? Many thanks Edited October 27, 2019 by Henrik41 (see edit history) Link to comment Share on other sites More sharing options...
Henrik41 Posted October 29, 2019 Author Share Posted October 29, 2019 Anyone knows how to manage marchandise returns from the backend?? without involving the client. Link to comment Share on other sites More sharing options...
NemoPS Posted November 3, 2019 Share Posted November 3, 2019 As far as I know (but I haven't used it extensively) you need the customer to take action from the front office. But again someone else might know more. Link to comment Share on other sites More sharing options...
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