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  On 10/25/2019 at 12:56 PM, Alex said:

Server logs can be found on... the server. You can contact the hosting company and ask them for this.
If you have a virtual private server with for example Plesk installed it is fairly easy. Simply login and look for server logs.

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Thank you dear Ale, i just get the access to the serveur, please find on the attached files some screen shoots of the server logs error, if you can telle me what does it mean.

AH01071: Got error 'PHP message: PHP Fatal error: Uncaught InvalidArgumentException: Locale "q" could not be parsed in /var/www/vhosts/swimrunland.fr/httpdocs/src/Core/Cldr/Localize.php:244\nStack trace:\n#0 /var/www/vhosts/swimrunland.fr/httpdocs/src/Core/Cldr/Localize.php(79): PrestaShop\\PrestaShop\\Core\\Cldr\\Localize::canonicalize('q')\n#1 /var/www/vhosts/swimrunland.fr/httpdocs/src/Core/Cldr/Localize.php(180): PrestaShop\\PrestaShop\\Core\\Cldr\\Localize::getBrowserLocales()\n#2 /var/www/vhosts/swimrunland.fr/httpdocs/src/Core/Cldr/Localize.php(152): PrestaShop\\PrestaShop\\Core\\Cldr\\Localize::getPreferedLocale()\n#3 /var/www/vhosts/swimrunland.fr/httpdocs/src/Core/Cldr/Localize.php(122): PrestaShop\\PrestaShop\\Core\\Cldr\\Localize::getLocale()\n#4 /var/www/vhosts/swimrunland.fr/httpdocs/src/Core/Cldr/Repository.php(93): PrestaShop\\PrestaShop\\Core\\Cldr\\Localize::getLanguage()\n#5 /var/www/vhosts/swimrunland.fr/httpdocs/classes/Tools.php(724): PrestaShop\\PrestaShop\\Core\\Cldr\\Repository->__construct('')\n#6 /var/www/vhosts/swimrunland.fr/h...\n'

thank you so much for your help.