I'm new to prestashop, so I'm asking for your help.
I work with inserting and editing products from an online store, however and although this store already has over 1000 products, yesterday I was unable to upload new product images and instead of the usual thumbnail I get a "?". However when inserting images into categories, this problem does not occur.
This occurred after inserting 3 product images simultaneously, in which the first image appeared without any error and the subsequent ones appeared with the "?". Since then I can't upload product images.
The images in question are just over 100kb.
Next I will describe all my attempts to correct the problem (however unsuccessfully):
- Regenerate thumbnails;
- Check disk storage space (still has more than 50% free space);
- Clear browser and backoffice cache;
- Regenerate search;
- Use different browsers (Chrome, Firefox and Edge);
- Check permissions for image folder and files (755 permission for folders and 664 for files);
- Disable the use of non-prestashop modules;
- Regenerate the .htaccess file;
- Check the path ... / img / p / (# photo) and images that come up with "?" appear normally.
I appreciate any help you can get, because this situation is preventing me from continuing to work normally.
César Cruz