César Cruz Posted October 16, 2019 Share Posted October 16, 2019 (edited) I'm new to prestashop, so I'm asking for your help. I work with inserting and editing products from an online store, however and although this store already has over 1000 products, yesterday I was unable to upload new product images and instead of the usual thumbnail I get a "?". However when inserting images into categories, this problem does not occur. This occurred after inserting 3 product images simultaneously, in which the first image appeared without any error and the subsequent ones appeared with the "?". Since then I can't upload product images. The images in question are just over 100kb. Next I will describe all my attempts to correct the problem (however unsuccessfully): Regenerate thumbnails; Check disk storage space (still has more than 50% free space); Clear browser and backoffice cache; Regenerate search; Use different browsers (Chrome, Firefox and Edge); Check permissions for image folder and files (755 permission for folders and 664 for files); Disable the use of non-prestashop modules; Regenerate the .htaccess file; Check the path ... / img / p / (# photo) and images that come up with "?" appear normally. I appreciate any help you can get, because this situation is preventing me from continuing to work normally. César Cruz Edited October 16, 2019 by César Cruz (see edit history) Link to comment Share on other sites More sharing options...
Chill_user Posted October 17, 2019 Share Posted October 17, 2019 Go to Design->Image Settings on BO and check settings After you can risk and regenerate all images Link to comment Share on other sites More sharing options...
César Cruz Posted October 17, 2019 Author Share Posted October 17, 2019 53 minutes ago, Amantha Bill said: Go to Design->Image Settings on BO and check settings After you can risk and regenerate all images Thanks for your reply Amantha. Everything seems OK on Image Settings and I've already tried to regenerate all images, but I was unsuccessfull doing so. Link to comment Share on other sites More sharing options...
selectshop.at Posted October 19, 2019 Share Posted October 19, 2019 1) Read server error logs. If you you dont have access to them, than ask for assistance of your provider. Some wrong set server settings could be the problem you are facing. 2) Activate also debug mode and try to add some pictures. 3) After adding new pictures, clear the cache of your browser, perhaps you are seeing old cached version of your page. Link to comment Share on other sites More sharing options...
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