[SOLVED] Add to cart button not working

[marketyellow3]

Hello,

I am currently working on my new Prestashop site with the latest version 1.7.6.1 but now i discovered that the add to cart button doesn't work on the product page it self or the quick view page. In the debug modus it doesn't give a error, is there someone else who also encountered this problem?

Thank you for replying and have a great weekend!

Kind regards,

Peter

Edited October 7, 2019 by marketyellow3 (see edit history)

[Rhobur]

Check the console tab of the browser's inspect tools and see what javascript errors are there.

[marketyellow3]

Goodmorning,

This is the SyntaxError i get in the console:

SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data bottom-88588d81.js:411:108
    paginateComments http://autoonderdelenexpres.nl/themes/laber_complex_home5/assets/cache/bottom-88588d81.js:411
    u http://autoonderdelenexpres.nl/themes/laber_complex_home5/assets/cache/bottom-88588d81.js:39
    fireWith http://autoonderdelenexpres.nl/themes/laber_complex_home5/assets/cache/bottom-88588d81.js:39
    S http://autoonderdelenexpres.nl/themes/laber_complex_home5/assets/cache/bottom-88588d81.js:39
    t http://autoonderdelenexpres.nl/themes/laber_complex_home5/assets/cache/bottom-88588d81.js:39

 

Edited October 7, 2019 by marketyellow3 (see edit history)

[Rhobur]

It clearly has a problem with JSON data sent by a module probably.

Disable the JS caching in backoffice so there may be a more explanatory JS file name.

Anyway, you'll have to dig into that JS file at that specific line and debug to find out which module has this issue.

[marketyellow3]

Okey thank you for your time and help

[marketyellow3]

It was the product comment module from Prestashop so i disabled this module because i don't really need it, the error is now gone but the button still doesn't work. Already cleared the cache in the backoffice and the cache on my own pc. I also tried to disable ajax-shopping cart but still no result. Is it maybe smarter to reinstall Prestashop or do you think it is fixable?

Thank you for the help!

[Rhobur]

I suppose you tested with several browsers and you don't have Cloudflare or similar to cache things.

So, no JS errors in console and no frontend errors with debug activated?

[marketyellow3]

Yes i tried on Chrome, Firefox and Microsoft edge also on my mobile phone to be sure.. and i don't have Cloudfare or similar cache things.

And also no JS erorrs in the console with even debug modus on. Could it be a theme issue? i am not using the default one of Prestashop

[marketyellow3]

3 minutes ago, marketyellow3 said:

Yes i tried on Chrome, Firefox and Microsoft edge also on my mobile phone to be sure.. and i don't have Cloudfare or similar cache things.

And also no JS erorrs in the console with even debug modus on. Could it be a theme issue? i am not using the default one of Prestashop

I tried to switch to the default theme and the button works there so i have to figure out now how to fix the add to cart button on the theme i am using.

[marketyellow3]

The problem is solved, i reinstalled the theme and it works perfect now thank you for ur time!

[namanjohnson101]

Well... For us the issue was this:

We had a chat-function on our page. It seems that the js on the chat-function was overriding the “add to cart”-button.

The “add to cart”-button was functioning on our front page. Then the chat was set in motion, and that seems to have deactivated the js on the “add to cart”-button further “down” on our page.

The solution for us was to remove the chat-function from the store…

Ideally, I would like to have the chat there as well, but now we have the chat on our main page and a functioning web store as well.

 

So I guess the quick answer is to check if there are different plugins or modules that do not work well together…

Edited January 4, 2020 by namanjohnson101 (see edit history)

[ronil catalonia]

hello marketyellow3. did you fixed it by reupload the theme in prestashop?in newbie in prestashop. i have a BIG problem. in you select/ or click the product. no add to cart display. literally. NO ADD TO CART. please help. im so hopeless for these problem. i cant find any answer in google. i hope theirs and expert here who can help my problem.

check my site. http://www2.gotindahan.com


 

[Anna Prestashop]

Hello, i have the same problem. How does you resolve?

[Hamed AGHAEIAN]

Hello dears,

add to cart is not work in my website. 

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