Prestashop 1.6 contact us page broken

static99899 · September 16, 2019

I've tried all of the tricks I can find on the forums so far. It was working fine about 2 weeks ago and then it just wasn't one day. No module installs or upgrades, no changes at all that I did and other than my web hosting, I'm the only one who has access. I haven't been able to figure it out. At this point, If I can't find a fix, I might try to do a Prestashop upgrade.(not the 1-click upgrade as this has already killed my site once!) Any help before I try this though would be greatly appreciated.

Oh, and during one of my attempts to fix this, I had to recover my website from a full backup. After this, the contact us page still doesn't work and now my forums page is giving a 404 error that I can't figure out.

Also, I've tried turning on debug mode for the contact us page issue and no errors are shown.

static99899 · September 25, 2019

Ok, the guy that made the forums module has helped me fix that issue but I still have the "contact us" page issue. Ideas anyone?

static99899 · November 6, 2019

On 9/24/2019 at 7:39 PM, static99899 said:

Ok, the guy that made the forums module has helped me fix that issue but I still have the "contact us" page issue. Ideas anyone?

still having this issue and can't seem to find any help at all. I would pay for help on this.

razaro · November 6, 2019

Bit hard to tell without link to your website or some screenshot or code.

Please share link if possible.

static99899 · November 6, 2019

4 minutes ago, razaro said:

Bit hard to tell without link to your website or some screenshot or code.

Please share link if possible.

https://www.smggunsstore.com/contact-us

with debugging on, no errors. no errors in the log files either. I've tried turning the CAPTCHA off also. Not sure what to try now.

razaro · November 6, 2019

Is it same result if you disable Google reCaptcha ?

Can you check in override folder is there file controllers/front/ContactController.php ?

Also check if overrides are enabled in Advanced parameters > Performance, probably they are.

static99899 · November 6, 2019

6 minutes ago, razaro said:

Is it same result if you disable Google reCaptcha ?

Can you check in override folder is there file controllers/front/ContactController.php ?

Also check if overrides are enabled in Advanced parameters > Performance, probably they are.

Yes, same result if I disable Google reCaptcha.

I've attached a screen shot of my performance page.

Since I don't know what I'm looking for, here's my controllers/front/ContactController.php file contents:

<?php
/*
* 2007-2016 PrestaShop
*
* NOTICE OF LICENSE
*
* This source file is subject to the Open Software License (OSL 3.0)
* that is bundled with this package in the file LICENSE.txt.
* It is also available through the world-wide-web at this URL:
* http://opensource.org/licenses/osl-3.0.php
* If you did not receive a copy of the license and are unable to
* obtain it through the world-wide-web, please send an email
* to [email protected] so we can send you a copy immediately.
*
* DISCLAIMER
*
* Do not edit or add to this file if you wish to upgrade PrestaShop to newer
* versions in the future. If you wish to customize PrestaShop for your
* needs please refer to http://www.prestashop.com for more information.
*
* @author PrestaShop SA <[email protected]>
* @copyright 2007-2016 PrestaShop SA
* @license http://opensource.org/licenses/osl-3.0.php Open Software License (OSL 3.0)
* International Registered Trademark & Property of PrestaShop SA
*/

class ContactControllerCore extends FrontController
{
public $php_self = 'contact';
public $ssl = true;

    /**
    * Start forms process
    * @see FrontController::postProcess()
    */
    public function postProcess()
    {
        if (Tools::isSubmit('submitMessage')) {
            $saveContactKey = $this->context->cookie->contactFormKey;
            $extension = array('.txt', '.rtf', '.doc', '.docx', '.pdf', '.zip', '.png', '.jpeg', '.gif', '.jpg');
            $file_attachment = Tools::fileAttachment('fileUpload');
            $message = Tools::getValue('message'); // Html entities is not usefull, iscleanHtml check there is no bad html tags.
            $url = Tools::getValue('url');
            if (!($from = trim(Tools::getValue('from'))) || !Validate::isEmail($from)) {
                $this->errors[] = Tools::displayError('Invalid email address.');
            } elseif (!$message) {
                $this->errors[] = Tools::displayError('The message cannot be blank.');
            } elseif (!Validate::isCleanHtml($message)) {
                $this->errors[] = Tools::displayError('Invalid message');
            } elseif (!($id_contact = (int)Tools::getValue('id_contact')) || !(Validate::isLoadedObject($contact = new Contact($id_contact, $this->context->language->id)))) {
                $this->errors[] = Tools::displayError('Please select a subject from the list provided. ');
            } elseif (!empty($file_attachment['name']) && $file_attachment['error'] != 0) {
                $this->errors[] = Tools::displayError('An error occurred during the file-upload process.');
            } elseif (!empty($file_attachment['name']) && !in_array(Tools::strtolower(substr($file_attachment['name'], -4)), $extension) && !in_array(Tools::strtolower(substr($file_attachment['name'], -5)), $extension)) {
                $this->errors[] = Tools::displayError('Bad file extension');
            } elseif ($url === false || !empty($url) || $saveContactKey != (Tools::getValue('contactKey'))) {
                $this->errors[] = Tools::displayError('An error occurred while sending the message.');
            } else {
                $customer = $this->context->customer;
                if (!$customer->id) {
                    $customer->getByEmail($from);
                }

$id_order = (int)$this->getOrder();

                if (!((
                        ($id_customer_thread = (int)Tools::getValue('id_customer_thread'))
                        && (int)Db::getInstance()->getValue('
                       SELECT cm.id_customer_thread FROM '._DB_PREFIX_.'customer_thread cm
                       WHERE cm.id_customer_thread = '.(int)$id_customer_thread.' AND cm.id_shop = '.(int)$this->context->shop->id.' AND token = \''.pSQL(Tools::getValue('token')).'\'')
                    ) || (
                        $id_customer_thread = CustomerThread::getIdCustomerThreadByEmailAndIdOrder($from, $id_order)
                    ))) {
                    $fields = Db::getInstance()->executeS('
                   SELECT cm.id_customer_thread, cm.id_contact, cm.id_customer, cm.id_order, cm.id_product, cm.email
                   FROM '._DB_PREFIX_.'customer_thread cm
                   WHERE email = \''.pSQL($from).'\' AND cm.id_shop = '.(int)$this->context->shop->id.' AND ('.
                        ($customer->id ? 'id_customer = '.(int)$customer->id.' OR ' : '').'
                       id_order = '.(int)$id_order.')');
                    $score = 0;
                    foreach ($fields as $key => $row) {
                        $tmp = 0;
                        if ((int)$row['id_customer'] && $row['id_customer'] != $customer->id && $row['email'] != $from) {
                            continue;
                        }
                        if ($row['id_order'] != 0 && $id_order != $row['id_order']) {
                            continue;
                        }
                        if ($row['email'] == $from) {
                            $tmp += 4;
                        }
                        if ($row['id_contact'] == $id_contact) {
                            $tmp++;
                        }
                        if (Tools::getValue('id_product') != 0 && $row['id_product'] == Tools::getValue('id_product')) {
                            $tmp += 2;
                        }
                        if ($tmp >= 5 && $tmp >= $score) {
                            $score = $tmp;
                            $id_customer_thread = $row['id_customer_thread'];
                        }
                    }
                }
                $old_message = Db::getInstance()->getValue('
                   SELECT cm.message FROM '._DB_PREFIX_.'customer_message cm
                   LEFT JOIN '._DB_PREFIX_.'customer_thread cc on (cm.id_customer_thread = cc.id_customer_thread)
                   WHERE cc.id_customer_thread = '.(int)$id_customer_thread.' AND cc.id_shop = '.(int)$this->context->shop->id.'
                   ORDER BY cm.date_add DESC');
                if ($old_message == $message) {
                    $this->context->smarty->assign('alreadySent', 1);
                    $contact->email = '';
                    $contact->customer_service = 0;
                }

                if ($contact->customer_service) {
                    if ((int)$id_customer_thread) {
                        $ct = new CustomerThread($id_customer_thread);
                        $ct->status = 'open';
                        $ct->id_lang = (int)$this->context->language->id;
                        $ct->id_contact = (int)$id_contact;
                        $ct->id_order = (int)$id_order;
                        if ($id_product = (int)Tools::getValue('id_product')) {
                            $ct->id_product = $id_product;
                        }
                        $ct->update();
                    } else {
                        $ct = new CustomerThread();
                        if (isset($customer->id)) {
                            $ct->id_customer = (int)$customer->id;
                        }
                        $ct->id_shop = (int)$this->context->shop->id;
                        $ct->id_order = (int)$id_order;
                        if ($id_product = (int)Tools::getValue('id_product')) {
                            $ct->id_product = $id_product;
                        }
                        $ct->id_contact = (int)$id_contact;
                        $ct->id_lang = (int)$this->context->language->id;
                        $ct->email = $from;
                        $ct->status = 'open';
                        $ct->token = Tools::passwdGen(12);
                        $ct->add();
                    }

                    if ($ct->id) {
                        $cm = new CustomerMessage();
                        $cm->id_customer_thread = $ct->id;
                        $cm->message = $message;
                        if (isset($file_attachment['rename']) && !empty($file_attachment['rename']) && rename($file_attachment['tmp_name'], _PS_UPLOAD_DIR_.basename($file_attachment['rename']))) {
                            $cm->file_name = $file_attachment['rename'];
                            @chmod(_PS_UPLOAD_DIR_.basename($file_attachment['rename']), 0664);
                        }
                        $cm->ip_address = (int)ip2long(Tools::getRemoteAddr());
                        $cm->user_agent = $_SERVER['HTTP_USER_AGENT'];
                        if (!$cm->add()) {
                            $this->errors[] = Tools::displayError('An error occurred while sending the message.');
                        }
                    } else {
                        $this->errors[] = Tools::displayError('An error occurred while sending the message.');
                    }
                }

                if (!count($this->errors)) {
                    $var_list = array(
                                    '{order_name}' => '-',
                                    '{attached_file}' => '-',
                                    '{message}' => Tools::nl2br(stripslashes($message)),
                                    '{email}' => $from,
                                    '{product_name}' => '',
                                );

                    if (isset($file_attachment['name'])) {
                        $var_list['{attached_file}'] = $file_attachment['name'];
                    }

$id_product = (int)Tools::getValue('id_product');

                    if (isset($ct) && Validate::isLoadedObject($ct) && $ct->id_order) {
                        $order = new Order((int)$ct->id_order);
                        $var_list['{order_name}'] = $order->getUniqReference();
                        $var_list['{id_order}'] = (int)$order->id;
                    }

                    if ($id_product) {
                        $product = new Product((int)$id_product);
                        if (Validate::isLoadedObject($product) && isset($product->name[Context::getContext()->language->id])) {
                            $var_list['{product_name}'] = $product->name[Context::getContext()->language->id];
                        }
                    }

                    if (empty($contact->email)) {
                        Mail::Send($this->context->language->id, 'contact_form', ((isset($ct) && Validate::isLoadedObject($ct)) ? sprintf(Mail::l('Your message has been correctly sent #ct%1$s #tc%2$s'), $ct->id, $ct->token) : Mail::l('Your message has been correctly sent')), $var_list, $from, null, null, null, $file_attachment);
                    } else {
                        if (!Mail::Send($this->context->language->id, 'contact', Mail::l('Message from contact form').' [no_sync]',
                            $var_list, $contact->email, $contact->name, null, null,
                                    $file_attachment, null,    _PS_MAIL_DIR_, false, null, null, $from) ||
                                !Mail::Send($this->context->language->id, 'contact_form', ((isset($ct) && Validate::isLoadedObject($ct)) ? sprintf(Mail::l('Your message has been correctly sent #ct%1$s #tc%2$s'), $ct->id, $ct->token) : Mail::l('Your message has been correctly sent')), $var_list, $from, null, null, null, $file_attachment, null, _PS_MAIL_DIR_, false, null, null, $contact->email)) {
                            $this->errors[] = Tools::displayError('An error occurred while sending the message.');
                        }
                    }
                }

                if (count($this->errors) > 1) {
                    array_unique($this->errors);
                } elseif (!count($this->errors)) {
                    $this->context->smarty->assign('confirmation', 1);
                }
            }
        }
    }

    public function setMedia()
    {
        parent::setMedia();
        $this->addCSS(_THEME_CSS_DIR_.'contact-form.css');
        $this->addJS(_THEME_JS_DIR_.'contact-form.js');
        $this->addJS(_PS_JS_DIR_.'validate.js');
    }

    /**
    * Assign template vars related to page content
    * @see FrontController::initContent()
    */
    public function initContent()
    {
        parent::initContent();

$this->assignOrderList();

        $email = Tools::safeOutput(Tools::getValue('from',
        ((isset($this->context->cookie) && isset($this->context->cookie->email) && Validate::isEmail($this->context->cookie->email)) ? $this->context->cookie->email : '')));
        $this->context->smarty->assign(array(
            'errors' => $this->errors,
            'email' => $email,
            'fileupload' => Configuration::get('PS_CUSTOMER_SERVICE_FILE_UPLOAD'),
            'max_upload_size' => (int)Tools::getMaxUploadSize()
        ));

        if (($id_customer_thread = (int)Tools::getValue('id_customer_thread')) && $token = Tools::getValue('token')) {
            $customer_thread = Db::getInstance()->getRow('
               SELECT cm.*
               FROM '._DB_PREFIX_.'customer_thread cm
               WHERE cm.id_customer_thread = '.(int)$id_customer_thread.'
               AND cm.id_shop = '.(int)$this->context->shop->id.'
               AND token = \''.pSQL($token).'\'
           ');

            $order = new Order((int)$customer_thread['id_order']);
            if (Validate::isLoadedObject($order)) {
                $customer_thread['reference'] = $order->getUniqReference();
            }
            $this->context->smarty->assign('customerThread', $customer_thread);
        }

$contactKey = md5(uniqid(microtime(), true));
$this->context->cookie->__set('contactFormKey', $contactKey);

        $this->context->smarty->assign(array(
            'contacts' => Contact::getContacts($this->context->language->id),
            'message' => html_entity_decode(Tools::getValue('message')),
            'contactKey' => $contactKey,
        ));

$this->setTemplate(_PS_THEME_DIR_.'contact-form.tpl');
}

    /**
    * Assign template vars related to order list and product list ordered by the customer
    */
    protected function assignOrderList()
    {
        if ($this->context->customer->isLogged()) {
            $this->context->smarty->assign('isLogged', 1);

            $products = array();
            $result = Db::getInstance()->executeS('
           SELECT id_order
           FROM '._DB_PREFIX_.'orders
           WHERE id_customer = '.(int)$this->context->customer->id.Shop::addSqlRestriction(Shop::SHARE_ORDER).' ORDER BY date_add');

$orders = array();

            foreach ($result as $row) {
                $order = new Order($row['id_order']);
                $date = explode(' ', $order->date_add);
                $tmp = $order->getProducts();
                foreach ($tmp as $key => $val) {
                    $products[$row['id_order']][$val['product_id']] = array('value' => $val['product_id'], 'label' => $val['product_name']);
                }

$orders[] = array('value' => $order->id, 'label' => $order->getUniqReference().' - '.Tools::displayDate($date[0], null) , 'selected' => (int)$this->getOrder() == $order->id);
}

            $this->context->smarty->assign('orderList', $orders);
            $this->context->smarty->assign('orderedProductList', $products);
        }
    }

    protected function getOrder()
    {
        $id_order = false;
        if (!is_numeric($reference = Tools::getValue('id_order'))) {
            $reference = ltrim($reference, '#');
            $orders = Order::getByReference($reference);
            if ($orders) {
                foreach ($orders as $order) {
                    $id_order = (int)$order->id;
                    break;
                }
            }
        } elseif (Order::getCartIdStatic((int)Tools::getValue('id_order'))) {
            $id_order = (int)Tools::getValue('id_order');
        }
        return (int)$id_order;
    }
}

static99899 · November 11, 2019

any more Ideas on this?

On 11/6/2019 at 4:04 PM, razaro said:

Is it same result if you disable Google reCaptcha ?

Can you check in override folder is there file controllers/front/ContactController.php ?

Also check if overrides are enabled in Advanced parameters > Performance, probably they are.

Yes, same result if I disable Google reCaptcha.

I've attached a screen shot of my performance page.

Since I don't know what I'm looking for, here's my controllers/front/ContactController.php file contents:

<?php
/*
* 2007-2016 PrestaShop
*
* NOTICE OF LICENSE
*
* This source file is subject to the Open Software License (OSL 3.0)
* that is bundled with this package in the file LICENSE.txt.
* It is also available through the world-wide-web at this URL:
* http://opensource.org/licenses/osl-3.0.php
* If you did not receive a copy of the license and are unable to
* obtain it through the world-wide-web, please send an email
* to [email protected] so we can send you a copy immediately.
*
* DISCLAIMER
*
* Do not edit or add to this file if you wish to upgrade PrestaShop to newer
* versions in the future. If you wish to customize PrestaShop for your
* needs please refer to http://www.prestashop.com for more information.
*
* @author PrestaShop SA <[email protected]>
* @copyright 2007-2016 PrestaShop SA
* @license http://opensource.org/licenses/osl-3.0.php Open Software License (OSL 3.0)
* International Registered Trademark & Property of PrestaShop SA
*/

class ContactControllerCore extends FrontController
{
public $php_self = 'contact';
public $ssl = true;

    /**
    * Start forms process
    * @see FrontController::postProcess()
    */
    public function postProcess()
    {
        if (Tools::isSubmit('submitMessage')) {
            $saveContactKey = $this->context->cookie->contactFormKey;
            $extension = array('.txt', '.rtf', '.doc', '.docx', '.pdf', '.zip', '.png', '.jpeg', '.gif', '.jpg');
            $file_attachment = Tools::fileAttachment('fileUpload');
            $message = Tools::getValue('message'); // Html entities is not usefull, iscleanHtml check there is no bad html tags.
            $url = Tools::getValue('url');
            if (!($from = trim(Tools::getValue('from'))) || !Validate::isEmail($from)) {
                $this->errors[] = Tools::displayError('Invalid email address.');
            } elseif (!$message) {
                $this->errors[] = Tools::displayError('The message cannot be blank.');
            } elseif (!Validate::isCleanHtml($message)) {
                $this->errors[] = Tools::displayError('Invalid message');
            } elseif (!($id_contact = (int)Tools::getValue('id_contact')) || !(Validate::isLoadedObject($contact = new Contact($id_contact, $this->context->language->id)))) {
                $this->errors[] = Tools::displayError('Please select a subject from the list provided. ');
            } elseif (!empty($file_attachment['name']) && $file_attachment['error'] != 0) {
                $this->errors[] = Tools::displayError('An error occurred during the file-upload process.');
            } elseif (!empty($file_attachment['name']) && !in_array(Tools::strtolower(substr($file_attachment['name'], -4)), $extension) && !in_array(Tools::strtolower(substr($file_attachment['name'], -5)), $extension)) {
                $this->errors[] = Tools::displayError('Bad file extension');
            } elseif ($url === false || !empty($url) || $saveContactKey != (Tools::getValue('contactKey'))) {
                $this->errors[] = Tools::displayError('An error occurred while sending the message.');
            } else {
                $customer = $this->context->customer;
                if (!$customer->id) {
                    $customer->getByEmail($from);
                }

$id_order = (int)$this->getOrder();

                if (!((
                        ($id_customer_thread = (int)Tools::getValue('id_customer_thread'))
                        && (int)Db::getInstance()->getValue('
                       SELECT cm.id_customer_thread FROM '._DB_PREFIX_.'customer_thread cm
                       WHERE cm.id_customer_thread = '.(int)$id_customer_thread.' AND cm.id_shop = '.(int)$this->context->shop->id.' AND token = \''.pSQL(Tools::getValue('token')).'\'')
                    ) || (
                        $id_customer_thread = CustomerThread::getIdCustomerThreadByEmailAndIdOrder($from, $id_order)
                    ))) {
                    $fields = Db::getInstance()->executeS('
                   SELECT cm.id_customer_thread, cm.id_contact, cm.id_customer, cm.id_order, cm.id_product, cm.email
                   FROM '._DB_PREFIX_.'customer_thread cm
                   WHERE email = \''.pSQL($from).'\' AND cm.id_shop = '.(int)$this->context->shop->id.' AND ('.
                        ($customer->id ? 'id_customer = '.(int)$customer->id.' OR ' : '').'
                       id_order = '.(int)$id_order.')');
                    $score = 0;
                    foreach ($fields as $key => $row) {
                        $tmp = 0;
                        if ((int)$row['id_customer'] && $row['id_customer'] != $customer->id && $row['email'] != $from) {
                            continue;
                        }
                        if ($row['id_order'] != 0 && $id_order != $row['id_order']) {
                            continue;
                        }
                        if ($row['email'] == $from) {
                            $tmp += 4;
                        }
                        if ($row['id_contact'] == $id_contact) {
                            $tmp++;
                        }
                        if (Tools::getValue('id_product') != 0 && $row['id_product'] == Tools::getValue('id_product')) {
                            $tmp += 2;
                        }
                        if ($tmp >= 5 && $tmp >= $score) {
                            $score = $tmp;
                            $id_customer_thread = $row['id_customer_thread'];
                        }
                    }
                }
                $old_message = Db::getInstance()->getValue('
                   SELECT cm.message FROM '._DB_PREFIX_.'customer_message cm
                   LEFT JOIN '._DB_PREFIX_.'customer_thread cc on (cm.id_customer_thread = cc.id_customer_thread)
                   WHERE cc.id_customer_thread = '.(int)$id_customer_thread.' AND cc.id_shop = '.(int)$this->context->shop->id.'
                   ORDER BY cm.date_add DESC');
                if ($old_message == $message) {
                    $this->context->smarty->assign('alreadySent', 1);
                    $contact->email = '';
                    $contact->customer_service = 0;
                }

                if ($contact->customer_service) {
                    if ((int)$id_customer_thread) {
                        $ct = new CustomerThread($id_customer_thread);
                        $ct->status = 'open';
                        $ct->id_lang = (int)$this->context->language->id;
                        $ct->id_contact = (int)$id_contact;
                        $ct->id_order = (int)$id_order;
                        if ($id_product = (int)Tools::getValue('id_product')) {
                            $ct->id_product = $id_product;
                        }
                        $ct->update();
                    } else {
                        $ct = new CustomerThread();
                        if (isset($customer->id)) {
                            $ct->id_customer = (int)$customer->id;
                        }
                        $ct->id_shop = (int)$this->context->shop->id;
                        $ct->id_order = (int)$id_order;
                        if ($id_product = (int)Tools::getValue('id_product')) {
                            $ct->id_product = $id_product;
                        }
                        $ct->id_contact = (int)$id_contact;
                        $ct->id_lang = (int)$this->context->language->id;
                        $ct->email = $from;
                        $ct->status = 'open';
                        $ct->token = Tools::passwdGen(12);
                        $ct->add();
                    }

                    if ($ct->id) {
                        $cm = new CustomerMessage();
                        $cm->id_customer_thread = $ct->id;
                        $cm->message = $message;
                        if (isset($file_attachment['rename']) && !empty($file_attachment['rename']) && rename($file_attachment['tmp_name'], _PS_UPLOAD_DIR_.basename($file_attachment['rename']))) {
                            $cm->file_name = $file_attachment['rename'];
                            @chmod(_PS_UPLOAD_DIR_.basename($file_attachment['rename']), 0664);
                        }
                        $cm->ip_address = (int)ip2long(Tools::getRemoteAddr());
                        $cm->user_agent = $_SERVER['HTTP_USER_AGENT'];
                        if (!$cm->add()) {
                            $this->errors[] = Tools::displayError('An error occurred while sending the message.');
                        }
                    } else {
                        $this->errors[] = Tools::displayError('An error occurred while sending the message.');
                    }
                }

                if (!count($this->errors)) {
                    $var_list = array(
                                    '{order_name}' => '-',
                                    '{attached_file}' => '-',
                                    '{message}' => Tools::nl2br(stripslashes($message)),
                                    '{email}' => $from,
                                    '{product_name}' => '',
                                );

                    if (isset($file_attachment['name'])) {
                        $var_list['{attached_file}'] = $file_attachment['name'];
                    }

$id_product = (int)Tools::getValue('id_product');

                    if (isset($ct) && Validate::isLoadedObject($ct) && $ct->id_order) {
                        $order = new Order((int)$ct->id_order);
                        $var_list['{order_name}'] = $order->getUniqReference();
                        $var_list['{id_order}'] = (int)$order->id;
                    }

                    if ($id_product) {
                        $product = new Product((int)$id_product);
                        if (Validate::isLoadedObject($product) && isset($product->name[Context::getContext()->language->id])) {
                            $var_list['{product_name}'] = $product->name[Context::getContext()->language->id];
                        }
                    }

                    if (empty($contact->email)) {
                        Mail::Send($this->context->language->id, 'contact_form', ((isset($ct) && Validate::isLoadedObject($ct)) ? sprintf(Mail::l('Your message has been correctly sent #ct%1$s #tc%2$s'), $ct->id, $ct->token) : Mail::l('Your message has been correctly sent')), $var_list, $from, null, null, null, $file_attachment);
                    } else {
                        if (!Mail::Send($this->context->language->id, 'contact', Mail::l('Message from contact form').' [no_sync]',
                            $var_list, $contact->email, $contact->name, null, null,
                                    $file_attachment, null,    _PS_MAIL_DIR_, false, null, null, $from) ||
                                !Mail::Send($this->context->language->id, 'contact_form', ((isset($ct) && Validate::isLoadedObject($ct)) ? sprintf(Mail::l('Your message has been correctly sent #ct%1$s #tc%2$s'), $ct->id, $ct->token) : Mail::l('Your message has been correctly sent')), $var_list, $from, null, null, null, $file_attachment, null, _PS_MAIL_DIR_, false, null, null, $contact->email)) {
                            $this->errors[] = Tools::displayError('An error occurred while sending the message.');
                        }
                    }
                }

                if (count($this->errors) > 1) {
                    array_unique($this->errors);
                } elseif (!count($this->errors)) {
                    $this->context->smarty->assign('confirmation', 1);
                }
            }
        }
    }

    public function setMedia()
    {
        parent::setMedia();
        $this->addCSS(_THEME_CSS_DIR_.'contact-form.css');
        $this->addJS(_THEME_JS_DIR_.'contact-form.js');
        $this->addJS(_PS_JS_DIR_.'validate.js');
    }

    /**
    * Assign template vars related to page content
    * @see FrontController::initContent()
    */
    public function initContent()
    {
        parent::initContent();

$this->assignOrderList();

        $email = Tools::safeOutput(Tools::getValue('from',
        ((isset($this->context->cookie) && isset($this->context->cookie->email) && Validate::isEmail($this->context->cookie->email)) ? $this->context->cookie->email : '')));
        $this->context->smarty->assign(array(
            'errors' => $this->errors,
            'email' => $email,
            'fileupload' => Configuration::get('PS_CUSTOMER_SERVICE_FILE_UPLOAD'),
            'max_upload_size' => (int)Tools::getMaxUploadSize()
        ));

        if (($id_customer_thread = (int)Tools::getValue('id_customer_thread')) && $token = Tools::getValue('token')) {
            $customer_thread = Db::getInstance()->getRow('
               SELECT cm.*
               FROM '._DB_PREFIX_.'customer_thread cm
               WHERE cm.id_customer_thread = '.(int)$id_customer_thread.'
               AND cm.id_shop = '.(int)$this->context->shop->id.'
               AND token = \''.pSQL($token).'\'
           ');

            $order = new Order((int)$customer_thread['id_order']);
            if (Validate::isLoadedObject($order)) {
                $customer_thread['reference'] = $order->getUniqReference();
            }
            $this->context->smarty->assign('customerThread', $customer_thread);
        }

$contactKey = md5(uniqid(microtime(), true));
$this->context->cookie->__set('contactFormKey', $contactKey);

        $this->context->smarty->assign(array(
            'contacts' => Contact::getContacts($this->context->language->id),
            'message' => html_entity_decode(Tools::getValue('message')),
            'contactKey' => $contactKey,
        ));

$this->setTemplate(_PS_THEME_DIR_.'contact-form.tpl');
}

    /**
    * Assign template vars related to order list and product list ordered by the customer
    */
    protected function assignOrderList()
    {
        if ($this->context->customer->isLogged()) {
            $this->context->smarty->assign('isLogged', 1);

            $products = array();
            $result = Db::getInstance()->executeS('
           SELECT id_order
           FROM '._DB_PREFIX_.'orders
           WHERE id_customer = '.(int)$this->context->customer->id.Shop::addSqlRestriction(Shop::SHARE_ORDER).' ORDER BY date_add');

$orders = array();

            foreach ($result as $row) {
                $order = new Order($row['id_order']);
                $date = explode(' ', $order->date_add);
                $tmp = $order->getProducts();
                foreach ($tmp as $key => $val) {
                    $products[$row['id_order']][$val['product_id']] = array('value' => $val['product_id'], 'label' => $val['product_name']);
                }

$orders[] = array('value' => $order->id, 'label' => $order->getUniqReference().' - '.Tools::displayDate($date[0], null) , 'selected' => (int)$this->getOrder() == $order->id);
}

            $this->context->smarty->assign('orderList', $orders);
            $this->context->smarty->assign('orderedProductList', $products);
        }
    }

    protected function getOrder()
    {
        $id_order = false;
        if (!is_numeric($reference = Tools::getValue('id_order'))) {
            $reference = ltrim($reference, '#');
            $orders = Order::getByReference($reference);
            if ($orders) {
                foreach ($orders as $order) {
                    $id_order = (int)$order->id;
                    break;
                }
            }
        } elseif (Order::getCartIdStatic((int)Tools::getValue('id_order'))) {
            $id_order = (int)Tools::getValue('id_order');
        }
        return (int)$id_order;
    }
}

razaro · November 11, 2019

Do you have ContactController in override folder so full path would be

override/controllers/front/ContactController.php ?

static99899 · November 11, 2019

5 hours ago, razaro said:

Do you have ContactController in override folder so full path would be

override/controllers/front/ContactController.php ?

yes

razaro · November 11, 2019

Thanks for code, I had to hide it as it is from paid module and should not be public.

Think you are missing one line in contact-form.tpl in your theme folder /themes/default-bootstrap/contact-form.tpl

<input type="text" name="url" value="" class="hidden" />

so that section near end should looks like

			<div class="submit">
				<input type="text" name="url" value="" class="hidden" />
				<input type="hidden" name="contactKey" value="{$contactKey}" />
				<button type="submit" name="submitMessage" id="submitMessage" class="button btn btn-default button-medium"><span>{l s='Send'}<i class="icon-chevron-right right"></i></span></button>
			</div>

Try to make a change and clear cache in PrestaShop, Advanced Parameters > Performance.

static99899 · November 11, 2019

45 minutes ago, razaro said:
Thanks for code, I had to hide it as it is from paid module and should not be public.

Think you are missing one line in contact-form.tpl in your theme folder /themes/default-bootstrap/contact-form.tpl
<input type="text" name="url" value="" class="hidden" />
so that section near end should looks like
			<div class="submit">
				<input type="text" name="url" value="" class="hidden" />
				<input type="hidden" name="contactKey" value="{$contactKey}" />
				<button type="submit" name="submitMessage" id="submitMessage" class="button btn btn-default button-medium"><span>{l s='Send'}<i class="icon-chevron-right right"></i></span></button>
			</div>
Try to make a change and clear cache in PrestaShop, Advanced Parameters > Performance.

This is the code from the contact-form.tpl in that directory below. It looks correct to me as I think I tried this fix months ago:

{*
* 2007-2016 PrestaShop
*
* NOTICE OF LICENSE
*
* This source file is subject to the Academic Free License (AFL 3.0)
* that is bundled with this package in the file LICENSE.txt.
* It is also available through the world-wide-web at this URL:
* http://opensource.org/licenses/afl-3.0.php
* If you did not receive a copy of the license and are unable to
* obtain it through the world-wide-web, please send an email
* to [email protected] so we can send you a copy immediately.
*
* DISCLAIMER
*
* Do not edit or add to this file if you wish to upgrade PrestaShop to newer
* versions in the future. If you wish to customize PrestaShop for your
* needs please refer to http://www.prestashop.com for more information.
*
* @author PrestaShop SA <[email protected]>
* @copyright 2007-2016 PrestaShop SA
* @license    http://opensource.org/licenses/afl-3.0.php Academic Free License (AFL 3.0)
* International Registered Trademark & Property of PrestaShop SA
*}
{capture name=path}{l s='Contact'}{/capture}
<h1 class="page-heading bottom-indent">
   {l s='Customer service'} - {if isset($customerThread) && $customerThread}{l s='Your reply'}{else}{l s='Contact us'}{/if}
</h1>
{if isset($confirmation)}
   <p class="alert alert-success">{l s='Your message has been successfully sent to our team.'}</p>
   <ul class="footer_links clearfix">
       <li>
           <a class="btn btn-default button button-small" href="{if isset($force_ssl) && $force_ssl}{$base_dir_ssl}{else}{$base_dir}{/if}">
               <span>
                   <i class="icon-chevron-left"></i>{l s='Home'}
               </span>
           </a>
       </li>
   </ul>
{elseif isset($alreadySent)}
   <p class="alert alert-warning">{l s='Your message has already been sent.'}</p>
   <ul class="footer_links clearfix">
       <li>
           <a class="btn btn-default button button-small" href="{if isset($force_ssl) && $force_ssl}{$base_dir_ssl}{else}{$base_dir}{/if}">
               <span>
                   <i class="icon-chevron-left"></i>{l s='Home'}
               </span>
           </a>
       </li>
   </ul>
{else}
   {include file="$tpl_dir./errors.tpl"}
   <form action="{$request_uri}" method="post" class="contact-form-box" enctype="multipart/form-data">
       <fieldset>
           <h3 class="page-subheading">{l s='send a message'}</h3>
           <div class="clearfix">
               <div class="col-xs-12 col-md-3">
                   <div class="form-group selector1">
                       <label for="id_contact">{l s='Subject Heading'}</label>
                   {if isset($customerThread.id_contact) && $customerThread.id_contact && $contacts|count}
                           {assign var=flag value=true}
                           {foreach from=$contacts item=contact}
                               {if $contact.id_contact == $customerThread.id_contact}
                                   <input type="text" class="form-control" id="contact_name" name="contact_name" value="{$contact.name|escape:'html':'UTF-8'}" readonly="readonly" />
                                   <input type="hidden" name="id_contact" value="{$contact.id_contact|intval}" />
                                   {$flag=false}
                               {/if}
                           {/foreach}
                           {if $flag && isset($contacts.0.id_contact)}
                                   <input type="text" class="form-control" id="contact_name" name="contact_name" value="{$contacts.0.name|escape:'html':'UTF-8'}" readonly="readonly" />
                                   <input type="hidden" name="id_contact" value="{$contacts.0.id_contact|intval}" />
                           {/if}
                   </div>
                   {else}
                       <select id="id_contact" class="form-control" name="id_contact">
                           <option value="0">{l s='-- Choose --'}</option>
                           {foreach from=$contacts item=contact}
                               <option value="{$contact.id_contact|intval}"{if isset($smarty.request.id_contact) && $smarty.request.id_contact == $contact.id_contact} selected="selected"{/if}>{$contact.name|escape:'html':'UTF-8'}</option>
                           {/foreach}
                       </select>
                   </div>
                       <p id="desc_contact0" class="desc_contact{if isset($smarty.request.id_contact)} unvisible{/if}"> </p>
                       {foreach from=$contacts item=contact}
                           <p id="desc_contact{$contact.id_contact|intval}" class="desc_contact contact-title{if !isset($smarty.request.id_contact) || $smarty.request.id_contact|intval != $contact.id_contact|intval} unvisible{/if}">
                               <i class="icon-comment-alt"></i>{$contact.description|escape:'html':'UTF-8'}
                           </p>
                       {/foreach}
                   {/if}
                   <p class="form-group">
                       <label for="email">{l s='Email address'}</label>
                       {if isset($customerThread.email)}
                           <input class="form-control grey" type="text" id="email" name="from" value="{$customerThread.email|escape:'html':'UTF-8'}" readonly="readonly" />
                       {else}
                           <input class="form-control grey validate" type="text" id="email" name="from" data-validate="isEmail" value="{$email|escape:'html':'UTF-8'}" />
                       {/if}
                   </p>
                   {if !$PS_CATALOG_MODE}
                       {if (!isset($customerThread.id_order) || $customerThread.id_order > 0)}
                           <div class="form-group selector1">
                               <label>{l s='Order reference'}</label>
                               {if !isset($customerThread.id_order) && isset($is_logged) && $is_logged}
                                   <select name="id_order" class="form-control">
                                       <option value="0">{l s='-- Choose --'}</option>
                                       {foreach from=$orderList item=order}
                                           <option value="{$order.value|intval}"{if $order.selected|intval} selected="selected"{/if}>{$order.label|escape:'html':'UTF-8'}</option>
                                       {/foreach}
                                   </select>
                               {elseif !isset($customerThread.id_order) && empty($is_logged)}
                                   <input class="form-control grey" type="text" name="id_order" id="id_order" value="{if isset($customerThread.id_order) && $customerThread.id_order|intval > 0}{$customerThread.id_order|intval}{else}{if isset($smarty.post.id_order) && !empty($smarty.post.id_order)}{$smarty.post.id_order|escape:'html':'UTF-8'}{/if}{/if}" />
                               {elseif $customerThread.id_order|intval > 0}
                                   <input class="form-control grey" type="text" name="id_order" id="id_order" value="{if isset($customerThread.reference) && $customerThread.reference}{$customerThread.reference|escape:'html':'UTF-8'}{else}{$customerThread.id_order|intval}{/if}" readonly="readonly" />
                               {/if}
                           </div>
                       {/if}
                       {if isset($is_logged) && $is_logged}
                           <div class="form-group selector1">
                               <label class="unvisible">{l s='Product'}</label>
                               {if !isset($customerThread.id_product)}
                                   {foreach from=$orderedProductList key=id_order item=products name=products}
                                       <select name="id_product" id="{$id_order}_order_products" class="unvisible product_select form-control"{if !$smarty.foreach.products.first} style="display:none;"{/if}{if !$smarty.foreach.products.first} disabled="disabled"{/if}>
                                           <option value="0">{l s='-- Choose --'}</option>
                                           {foreach from=$products item=product}
                                               <option value="{$product.value|intval}">{$product.label|escape:'html':'UTF-8'}</option>
                                           {/foreach}
                                       </select>
                                   {/foreach}
                               {elseif $customerThread.id_product > 0}
                                   <input type="hidden" name="id_product" id="id_product" value="{$customerThread.id_product|intval}" readonly="readonly" />
                               {/if}
                           </div>
                       {/if}
                   {/if}
                   {if $fileupload == 1}
                       <p class="form-group">
                           <label for="fileUpload">{l s='Attach File'}</label>
                           <input type="hidden" name="MAX_FILE_SIZE" value="{if isset($max_upload_size) && $max_upload_size}{$max_upload_size|intval}{else}2000000{/if}" />
                           <input type="file" name="fileUpload" id="fileUpload" class="form-control" />
                       </p>
                   {/if}
               </div>
               <div class="col-xs-12 col-md-9">
                   <div class="form-group">
                       <label for="message">{l s='Message'}</label>
                       <textarea class="form-control" id="message" name="message">{if isset($message)}{$message|escape:'html':'UTF-8'|stripslashes}{/if}</textarea>
                   </div>
               </div>
           </div>
           <div class="submit">
               <input type="text" name="url" value="" class="hidden" />
               <input type="hidden" name="contactKey" value="{$contactKey}" />
               <button type="submit" name="submitMessage" id="submitMessage" class="button btn btn-default button-medium"><span>{l s='Send'}<i class="icon-chevron-right right"></i></span></button>
           </div>
       </fieldset>
   </form>
{/if}
{addJsDefL name='contact_fileDefaultHtml'}{l s='No file selected' js=1}{/addJsDefL}
{addJsDefL name='contact_fileButtonHtml'}{l s='Choose File' js=1}{/addJsDefL}

razaro · November 12, 2019

Hmm OK.

See https://nimb.ws/J5NAu1 in code that url line is missing so i could be captcha module is overriding that template file.

So check first in theme folder

_PS_THEME_DIR_ . 'modules/ets_advancedcaptcha/views/templates/front/front-contact-form.tpl'

then in root module folder

modules/ets_advancedcaptcha/views/templates/front/front-contact-form.tpl

if it have similar code near end.

And no need to copy code here just check if it is similar.

static99899 · November 13, 2019

18 hours ago, razaro said:

Hmm OK.

See https://nimb.ws/J5NAu1 in code that url line is missing so i could be captcha module is overriding that template file.

So check first in theme folder

_PS_THEME_DIR_ . 'modules/ets_advancedcaptcha/views/templates/front/front-contact-form.tpl'

then in root module folder

modules/ets_advancedcaptcha/views/templates/front/front-contact-form.tpl

if it have similar code near end.

And no need to copy code here just check if it is similar.

It took me a while to see what you meant, but the line you said was missing I copied from the other tpl and now it appears that I have a working "contact us" page again! Thank you so much. Is their anyway to pay you for your help?

razaro · November 13, 2019

Good, glad you have found right place as there are several files that could be a source of a problem.

And no payment needed, glad to help.

YulianDesign · January 29, 2022

On 11/11/2019 at 5:28 PM, razaro said:
Thanks for code, I had to hide it as it is from paid module and should not be public.

Think you are missing one line in contact-form.tpl in your theme folder /themes/default-bootstrap/contact-form.tpl
<input type="text" name="url" value="" class="hidden" />
so that section near end should looks like
			<div class="submit">
				<input type="text" name="url" value="" class="hidden" />
				<input type="hidden" name="contactKey" value="{$contactKey}" />
				<button type="submit" name="submitMessage" id="submitMessage" class="button btn btn-default button-medium"><span>{l s='Send'}<i class="icon-chevron-right right"></i></span></button>
			</div>
Try to make a change and clear cache in PrestaShop, Advanced Parameters > Performance.

Thank you very much, this has solved my problem.

It happened to me when I updated the version of prestashop to 1.6.1.24

Prestashop 1.6 contact us page broken

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