i lost access to my front and back office after an upgrade

[Newbie-2019]

Hi everyone,

a few days ago I tried to update my website on prestashop, using the free 1-Click Upgrade module. and now I no longer have access to my back and front office.

initially it gave me this error:

'' This page isn`t working .....is currently unable to handle this request.
HTTP ERROR 500 ''

I tried to debug to understand where the problem is, and it tells me this now:

/htdocs/shop/vendor/markbaker/matrix/classes/src/operations/add.php on line 21

can anyone help me restore my site? I don't know much about these things, it could be something simple but I have no idea.

Thank you.

Edited September 13, 2019 by Newbie-2019 (see edit history)

[emilianoavendano]

I have the same problem. 

In my case the solution is upgrade the php version to 7.2

This file: /add.php on line 21  don't have any relevance in this proces.

 

Edited September 30, 2019 by emilianoavendano (see edit history)

[Snobs]

44 minutes ago, Potkip said:

Stick with 1.6

I had the hosting company fix all the issues that were thrown at us by the one click failures & even had the hosting company run the processes themselves with all the monitoring that they could do, in the end they gave up & said its a PrestaShop issue, nothing to do with their servers! PrestaShop has just ignored me & someone else posted give up on it & do it manually!

 

[Snobs]

On 9/10/2019 at 4:56 PM, Newbie-2019 said:

Hi everyone,

a few days ago I tried to update my website on prestashop, using the free 1-Click Upgrade module. and now I no longer have access to my back and front office.

initially it gave me this error:

'' This page isn`t working .....is currently unable to handle this request.
HTTP ERROR 500 ''

I tried to debug to understand where the problem is, and it tells me this now:

/htdocs/shop/vendor/markbaker/matrix/classes/src/operations/add.php on line 21

can anyone help me restore my site? I don't know much about these things, it could be something simple but I have no idea.

Thank you.

You need to get your hosting company to do a roll back to a good known date

I had the hosting company fix all the issues that were thrown at us by the one click failures & even had the hosting company run the processes themselves with all the monitoring that they could do, in the end they gave up & said its a PrestaShop issue, nothing to do with their servers! PrestaShop has just ignored me & someone else posted give up on it & do it manually!