Jump to content

Edit History

Yan16

Yan16

Hi Everyone 

I am having issues receiving the confirmation email when ordering from the site.   I think I have tried everything! Let me explain.

  • The client receives the confirmation email just fine,
  • The online contact form also works  correctly (both the client and shop receive email), 
  • The test email works fine from BO email configuration

The only thing that DOES NOT WORK are the confirmation order emails to the Merchant!

Solutions I have tried but with no success.

  • I have installed mailalerts module
  • I have changed the PHP mail Funcion to SMTP emails
  • Checked with host company there is no restrictions plus there is NO LOG of emails being sent to the shop owner when order is confirmed. No trace of email...
  • Tried all email formats (text and HTML)

But no luck! My order confirmation emails still do not arrive to the shop owner! 

What Can this be? 

Thanks in advance, 

 

 

 

Yan16

Yan16

Hi Everyone 

I am having issues receiving the confirmation email when ordering from the site.   I think I have tried everything! Let me explain.

  • The client receives the confirmation email just fine,
  • The online contact form also works  correctly (both the client and shop receive email), 
  • The test email works fine from BO email configuration

The only thing that DOES NOT WORK are the confirmation order emails to the Merchant!

Solutions I have tried but with no success.

  • I have installed mailalerts module
  • I have changed the PHP mail Funcion to SMTP emails
  • Checked with host company there is no restrictions plus there is NO LOG of emails being sent to the shop owner when order is confirmed. No trace of email...
  • Tried all email formats (text and HTML)

But no luck! My order confirmation emails still do not arrive to the shop owner! 

What Can this be? 

Thanks in advance, 

 

 

 

Yan16

Yan16

Hi Everyone 

I am having issues receiving the confirmation email when ordering from the site.   I think I have tried everything! Let me explain.

  • The client receives the confirmation email just fine,
  • The online contact form also works  correctly (both the client and shop receive email), 
  • The test email works fine from BO email configuration

The only thing that DOES NOT WORK are the confirmation order emails to the Merchant!

Solutions I have tried but with no success.

  • I have installed mailalerts module
  • I have changed the PHP mail Funcion to SMTP emails
  • Checked with host company there is no restrictions plus there is NO LOG of emails being sent to the shop owner when order is confirmed. No trace of email....
  • Tried all email formats (text and HTML)

But no luck! My order confirmation emails still do not arrive to the shop owner! 

What Can this be? 

Thanks in advance, 

 

 

 

Yan16

Yan16

Hello

I am having issues receiving the confirmation email when ordering from the site.   I think I have tried everything! Let me explain.

  • The client receives the confirmation email just fine,
  • The online contact form also works  correctly (both the client and shop receive email), 
  • The test email works fine from BO email configuration

The only thing that DOES NOT WORK are the confirmation order emails to the Merchant!

Solutions I have tried but with no success.

  • I have installed mailalerts module
  • I have changed the PHP mail Funcion to SMTP emails
  • Checked with host company there is no restrictions plus there is NO LOG of emails being sent to the shop owner when order is confirmed. No trace of email....
  • Tried all email formats (text and HTML)

But no luck! My order confirmation emails still do not arrive to the shop owner! 

What Can this be? 

Thanks in advance, 

 

 

 

×
×
  • Create New...