freemall Posted August 29, 2019 Share Posted August 29, 2019 (edited) While placing an order on shipping method this error comes "Unfortunately, there are no carriers available for your delivery address." I did all possible, problem is still there, please help Edited August 29, 2019 by freemall (see edit history) 1 Link to comment Share on other sites More sharing options...
benisevme Posted July 7, 2020 Share Posted July 7, 2020 Hello, did you find a solution? I am having this issue for only several customers. Link to comment Share on other sites More sharing options...
PrestaServicePro Posted July 7, 2020 Share Posted July 7, 2020 There can be 3 reasons 1) Maybe customer address (selected country) did not assign any carrier. 2) Selected country's ZONE is wrong. 3) Shipping restriction enabled on countries page. 1 Link to comment Share on other sites More sharing options...
benisevme Posted July 7, 2020 Share Posted July 7, 2020 I checked all those, and the countries are the countries that we are already shipping. For example, when I create a new account with the same address, shipment options are available. I have seen a post recently and someone was mentioning if the customer dobule clicks on the save button while updating their addresses, it creates multiple records in the DB and this causes the error and they were expecting this bug to be fixed on the versions after 1.7.5 however I am on the latest relase which is 1.7.6.5 and this is happening. Any ideas? Cheers Link to comment Share on other sites More sharing options...
PrestaServicePro Posted July 7, 2020 Share Posted July 7, 2020 Dear @benisevme, a lot. of time faced an issue like that. And i've noticed 2 things caused a problem. 1) first way explained on above. 2) second one was like that: i have added product to my cart, then made some changes on carriers (PS changes carrier ID when you make some update on it). After that, carrier unaccessible on checkout page. Previous explained think was totally correct. Then i removed the products from the cart and again added some products to cart, after that, carriers become visible (your explained scenarios too similar to mine). Check it also and let me know. If the result will be same, i will try to check it in your shop under your permission. 1 Link to comment Share on other sites More sharing options...
benisevme Posted July 7, 2020 Share Posted July 7, 2020 Great you were right! I have experienced this before as well but forgot it. Now fixed. Many thank you. and also someties the shipment information of the item such as weight or size may cause problems as well. If the item size or weight is not defined shipment module may ignore it. Stay safe! and have a nice day. Cheers 2 Link to comment Share on other sites More sharing options...
PrestaServicePro Posted July 7, 2020 Share Posted July 7, 2020 My pleasure @benisevme, If you give CUP to all my messages, i will be eternally grateful. Have a nice day you too. 3 Link to comment Share on other sites More sharing options...
benisevme Posted July 7, 2020 Share Posted July 7, 2020 Done. 😉 1 Link to comment Share on other sites More sharing options...
PrestaServicePro Posted July 7, 2020 Share Posted July 7, 2020 Thanks so much 👍 1 Link to comment Share on other sites More sharing options...
PacificiCorrado Posted November 2, 2021 Share Posted November 2, 2021 Hi, @PrestaServicePro a strange thing happens to us, the message about "Unfortunately, there are no carriers available for your delivery address" appears only if I apply a discount coupon that has free shipping. If I disable the discount coupon, the couriers will appear again. Ee can't understand why this is. Thanks for any reply. PC Link to comment Share on other sites More sharing options...
PrestaServicePro Posted November 3, 2021 Share Posted November 3, 2021 Hello, What is PS and PHP version? Link to comment Share on other sites More sharing options...
PacificiCorrado Posted November 3, 2021 Share Posted November 3, 2021 Hi @PrestaServicePro we use a PS version 1.7.6.9 and php version 7.2.34 Thanks for any reply. PC Link to comment Share on other sites More sharing options...
AryanShail Posted March 25, 2022 Share Posted March 25, 2022 On 7/7/2020 at 4:41 PM, benisevme said: Great you were right! I have experienced this before as well but forgot it. Now fixed. Many thank you. and also someties the shipment information of the item such as weight or size may cause problems as well. If the item size or weight is not defined shipment module may ignore it. Stay safe! and have a nice day. Cheers Hello @benisevme how did you resolve the issue please? Link to comment Share on other sites More sharing options...
benisevme Posted March 25, 2022 Share Posted March 25, 2022 3 hours ago, AryanShail said: Hello @benisevme how did you resolve the issue please? Hello, if you have any shipment addons, disable it. And then re enable it. Clear the cache. Delete the items in your cart and Also clear the browser cache. Logout and log back in. And try again Link to comment Share on other sites More sharing options...
AryanShail Posted March 25, 2022 Share Posted March 25, 2022 23 minutes ago, benisevme said: Hello, if you have any shipment addons, disable it. And then re enable it. Clear the cache. Delete the items in your cart and Also clear the browser cache. Logout and log back in. And try again Thanks for that! In fact, i have only 3 simple carriers, no addons, the main issue is that the "No carrier available" issue appear intermittently which were reported by several clients and we were not able to reproduce the error. Link to comment Share on other sites More sharing options...
benisevme Posted March 25, 2022 Share Posted March 25, 2022 Just now, AryanShail said: Thanks for that! In fact, i have only 3 simple carriers, no addons, the main issue is that the "No carrier available" issue appear intermittently which were reported by several clients and we were not able to reproduce the error. Then you should be looking into country settings. Check if all countries selected Link to comment Share on other sites More sharing options...
AryanShail Posted March 25, 2022 Share Posted March 25, 2022 Just now, benisevme said: Then you should be looking into country settings. Check if all countries selected Yes all the countries selected, weird! Link to comment Share on other sites More sharing options...
benisevme Posted March 25, 2022 Share Posted March 25, 2022 31 minutes ago, AryanShail said: Yes all the countries selected, weird! I know very annoying, I would login with that customers email and username and try the same country Link to comment Share on other sites More sharing options...
AryanShail Posted March 25, 2022 Share Posted March 25, 2022 39 minutes ago, benisevme said: I know very annoying, I would login with that customers email and username and try the same country Thanks! Will do that and if i get a solution, will post it here. 1 Link to comment Share on other sites More sharing options...
roxanacaz123 Posted December 28, 2023 Share Posted December 28, 2023 Same problem, found a solution (in my case that was it): one product in the order had weight and height assigned. Set those to 0, same as all the products in my shop and it worked fine after that. Link to comment Share on other sites More sharing options...
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