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Showing results for tags 'troubleshooting'.
Found 12 results
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Hello! I'm experiencing an issue with the automated email that is sent out after a customer pays. The customer has received 15 (so far) emails regarding payment being accepted. When I look in the back office I can see where the status of the order has 15 "accepted payment" lines (she was only charge...
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Hi all So I recently have been hired to run day to day tasks on a PrestaShop website, however, I never used PrestaShop in my life so I'm figuring it all out as I go, so far I got the basics however I cannot for the life of me figure out how to change or edit the Contact us tab. whenever I click...
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Hi All, I have a (very simple) module that hooks into actionGetExtraMailTemplateVars I'd like to be able to get some additional template_vars available dependent on template and other context available. So i created a module, it installs fine, the hook is registered (i c... -
Hello all, I'm having an issue with the free stripe module provided by Ollie. On one page checkout, it does not work properly when a customer checks out as a guest. When one first goes to the checkout page, they are able to successfully enter credit card information and it validates normally as... -
Hello, I have been asked to troubleshoot this issue for the company that I am at. For about 2 weeks now, we have been unable to access both the site and back office as it is giving only a blank screen with [an error occurred while processing this directive] on it. The Prestashop version in 1... -
Hi During checkout and right after selection of delivery methods, the payment method selection page does not show either in 5 step checkout or 1 page checkout. The website was working fine before I upgraded to 1.0.6.9 May I ask for your assistance? Thanks in advance. Here's the... -
Hi, I am having a problem where the prices for my products on the product pages show as $0 . when clicked however they show as the correct price in the shopping cart. Can anyone please help with how I rectify this? The website is www.primalclass.com -
Hello, I'm looking for someone to help me fix some issues on my site. After recently upgrading my Prestashop to version 1.6 there are some bugs I would like to have fixed. Some of the things are: -some product pages returning a blank page -thumbnail slider on the product page not working -can't...
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Hello everybody, Please I need urgent help. I was trying to make some changes in view.tpl. Concretely updating <br/><br/>Phone: {$addresses.delivery->phone}<br/>Mobile: {$addresses.delivery->phone_mobile} fot showing the phone numbers. This worked fine, but after that I tried to add coupon...
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"You cannot access our store from your country. We apologize for the inconvenience." About 2 months ago, we switched from AT&T DSL to U-verse. As a result of that switch, our IP addresses switched from 192.xxx.xxx.xxx to 168.xxx.xxx.xxx. We had to reconfigure our network. Since then, we ha...
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Hi! Has anyone else noticed some really critical bug when trying to order something from Prestashop e-store when using Mozilla Firefox? I still use 1.3 version of Prestashop, because I've made too many changes into all the files to be able to upgrade it to much newer version without any troubles... -
I am using Prestashop 1.4.4.1 and I cannot get the included Google analytics working. Here is what I have tried: 1. Adding in my UA number in them module. when I do this, it doesn't retain the number and says that I have not set my Google Analytics ID. Why won't it save? 2. I reinsta...
