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Showing results for tags 'server change'.
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Hi all, I hope someone out there can help me, im stuck in a situation to which i see no easy way out. From start to now here goes! Was told by my server hosts (i am operating a reseller account) that a prestashop or another type of opensource shop would be fine to use on my account. After installing on the server, setting up products, sorting payment modules etc i decided it would be time to install the ssl certificate. My hosts sold me one for that domain and said they would install it on my behalf. They then contacted me to say that ssl certificates for some reason will need to be installed on a different server. They assured me this domain migration would not effect the shop in any way! When it was complete i noticed i started to get errors in the back office. Modules tab - Fatal error: Out of memory (allocated 13369344) (tried to allocate 19456 bytes) in /home/t/w/twinklebows/public_html/modules/twenga/lib/TwengaObj.php on line 383 Payments tab - Fatal error: Out of memory (allocated 13369344) (tried to allocate 4864 bytes) in /home/t/w/twinklebows/public_html/modules/twenga/lib/TwengaFields.php on line 133 Same happens when i upload an image through the back office. The support of webfusion is really quite poor, fobbing me off and trying to sell me a vps! My argument is that this problem was not caused by me, it was caused by moving my site to a different server plus it was working fine before. they had not warned me that the memory allocation on the new server would be any different. If they cant change my memory allocation (apparently they have to up the memory for each and every site on the server and cant control each individual domain. Not sure if this is true?) how could i reduce the amount of resources my site would require. Hopefully if i can reduce it i may be able to access the tabs again. I have not compressed or cached anything using the options in the back office yet as i really don't see why i should need to as it was working totally fine until they changed the server. Should i compress all images and try it or leave as is in hope they can sort server side? Any suggestions would be great as im lost as to where to go from here. Thanks in advance. Kieron.
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