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Showing results for tags 'rma'.
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Order Return Manager (RMA) Module With the growing competition in the eCommerce industry, it is really important for the online store owners to pay special attention to their existing customers as it is comparatively easier to retain the existing customers. As of now most of the online store in...
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Hello, we have an e-store and 1 physical store to sell shoes. in the RMA function, I added new statuses for which I send a different email if the customer lives near our store or not. I would like the pdf slip to be available for these 2 differents states: "Waiting for return" (state id2...
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Buenas estoy teniendo un problema en el apartado de devoluciones es que algunos clientes pueden realizarlas sin problemas pero a otros les aparece un mensaje de que no están autorizados y no entiendo muy bien a qué se debe. Os adjunto una foto de lo que me ocurre Muchas gracias
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Hi all: By default, prestashop doesn't send an email notification to shop admin when a customer begins a return proccess. How can I make or activate this option? The mail alerts module don't have it. Thanks in advance. Regards, Roberto
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Hola a todos.. A pesar de haber habilitado la opción de devoluciones en mi tienda online, cuando un cliente va a su historial de pedidos no tiene la opción para generar esas devoluciones. Además, cuando intenta acceder a la página de devoluciones, sale un mensaje indicando que no ti...
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Hello everybody, I couldn't find any help with this issue. I want to use the builtin RMA feature. But when a customer start merchandise return how will I know about it? Is there any indication? Like for example when you receive a new mail from a customer or a new order? Then you can see a new n...
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Hallo an alle, ich baue mir grade einen Prestashop zusammen. Aktuell bastle ich an der RMA-Funktion. Ich frage mich ob es tatsächlich so ist, dass ich keinerlei Benachrichtigung erhalten wenn ein Kunde einen Artikel zurücksenden möchte? Also ich meine den Fall wenn die RMA Funktion aktiv ist un...
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Buenas tardes, Tengo una tienda online con Prestashop 1.7 y como empresa de transporte MRW. Uso el MRW Carrier (la versión mas nueva) y no soy capaz de sacar las etiquetas de devolución (no la factura de abono) y al parecer el módulo de MRW no tiene modalida de devolución. He estado... -
Advance RMA | Refund, Replace, Repair, Restock, Policy module Our Advance RMA module provides a seamless process for customers to return their products to store and get a refund or replacement or repairment for the return made. The store admin can manage all the RMA requests placed by the custo...
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HI there. I hava a store to repair electronics. Im wondering if existe some module or way, for I put online an platform for my clients fill with some characteristics and send the equipment to me for repair after I tell them OK to send... Open a RMA on prestashop I just can w...
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Salve a tutti. Volevo se possibile automatizzare la procedura dei resi per il mio sito ecommerce. Non voglio fare pubblicità al altri siti o piattaforme ma cercavo qualcosa stile zalando. In pratica se devi fare un reso vai nella apposita pagina e compili un mini form dove indichi il motivo de...
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Hi, As we sell electronics, we get a lot of returns. As by law, we are required to refund the client his money within 14 days without questions when he returns the product. This works fine by using the BO function "Return Products" - a proper order slip is created etc. But (of course the... -
Hi, I was testing out the return process and found out that when the merchandise return status is changed, the customer is sent a notification email. However, in the email, for Message, only the tag {message} is shown. (Please see attached image.) How can I edit this message portion? Would l...
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Buongiorno a tutti, Vorrei sapere se c'è un modo per generare automaticamente un DDT di reso merci (RMA) direttamente dal backoffice. Grazie in anticipo
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Muy buenas. En pedidos, en la pestaña de Devoluciones de mercancías, haga lo que haga no puedo cambiar el estado de la mercancía de "Pendiente de confirmación" a otro estado, con lo cual no puedo avanzar en el proceso de devolución. Además tampoco puedo cambiar el plazo de devolución ya que siempr...
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Salve a tutti, mi sono imbattuto in un ulteriore prova di rimborso e mi sono perso di nuovo... Gentilmente qualcuno ha la pazienza di spiegarmi cosa devo fare per essere coretto e fiscalmente corretto!? Spiego... Per fare una prova ho acquistato un oggetto (esempio) di 80€, mi sono applicato u...
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Hello, I am using Prestashop 1.6. Upon an RMA and after completing the return process and submitting a Refund of the total amount, the dashboard stats are not deducting the refunded amount from the total Sales amount stats. The stock is updated but not the Dashboard stats total amount.... -
Bonjour, Vos idees sont les bienvenues.. Je rencontre un bug/processus incomplet de la reprise de marchandise. Apres une reprise de marchandise (RMA Return Merchandise) et un remboursement total au client (Refund) le tableau de bord indiquant les statistiques des ventes ne se me...
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Hi, I have a problem accessing the order details in the front office. I am logged with a customer account and in the 'order history and details' when I open one of the orders and try to view the details, nothing happens. If I can't open the details I cannot make an RMA slip either...that's th... -
In BO->Orders->Statuses, I can determine on which orderstatuses an e-mail is sent and on which is not. I would like to same functionality for the return statuses (a little lower on the same page). I can change the name of a return status, but not whether an e-mail is sent or not. Anyone... -
For some reason the "Return" checkbox never appears on the frontend of my site in the customers Order History... I have turned on Merchandise Returns in the BO and set the time limit to 60 days.. Any guesses as to what's wrong? Also, the test product is just a standard product, but I've tried it w...
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Hello, I have enabled Merchandise returns in my BO. I can successfully place an RMA request on the full site. However on the mobile it gives me this error However i dont see a checkbox as on the full site. The textbox available, i have indicated product return quantity. see image below...
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Hi, I almost finisched my PS setup but for some reason the RMA is not working as it should. The status list is just empty - see attached. Does anyone have an idea what to do with this?
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Hi, I was wondering if the native 1.6.0.6 RMA module from PS is capable of accepting returns based on warranty time as well as return policy time? I only see the option of setting one return delay? Am I missing something? If this functionality is not included then is their a module that does...
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Hi, Is it possible, to go the integrated RMA route, without having the customer to create an own return request? (using latest version) A simple Button "Add merch return" on the RMA page would be great. I've found this (old) thread: http://www.prestasho...lf-of-customer/ It recommen...
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