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Showing results for tags 'refund'.
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Bonjour, je rencontre un problème avec Prestashop 1.7.6.3. j'ai une boutique en ligne de vente de produit. Je vous explique mon problème: Quand une personne passe une commande avec code promo et que je souhaite la rembourser, si la personne a un seul article tous se passe bien, le rembourse...
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I bought a module but it's not working as I have expected. The module is very costly so I would like to refund it. The developer of the module of course wants access to our website back office to check for himself, which for security reasons I cannot provide. Tried contacting Prestashop on Facebook...
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Version prestashop : 1.7.3.3 Bonjour à tous, J'essaie de développer un module permettant d'effectuer le remboursement d'une commande faites avec Stripe au travers des hooks d'annulation de commande. J'ai recherché, mais je n'ai pas trouvé de solutions à l'heure actuelle ? L'idée étant de n... -
I have recently been scammed by a shop (elektrogent.com) that uses this software, is there a way i can get my money back via prestashop? As of the scam, i paid the product on 6 june and it still says its awaiting payment, i tried all possible ways to contact them but ive never heard back from t...
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Hi We are running Prestashop 1.7.5.2 with Global Payments HPP module V2.1.0, when we return and item it does not automatically refund the payment back to the customer. Thanks for any help Sha -
Hi, today we put into production our new version of PrestaShop. We have built it up from scratch, without any migration from the previous version. When we were testing the functionalities everything was working fine. But today when swapped it from the old to the new version for production, we discov...
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Hello Community, I'm seeking advice regarding a theme I bought a while ago. Since I installed it, it has given me nothing but trouble, it's error after error and all i get is replies requesting my credentials for ad-hoc fixes. I have spent more time testing the site for errors than actuall...
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I am trying to locate the following section of orders page as I would like to add an addition input for administrator to fill in. I understand that the cancelProduct is using AdminOrdersController. Anyone can show me where to edit the section below? This section will pop up once you click...
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Do you have any issue like that? We knew recently we can hadle it partial refund. But it was not working. It noticed that the partial modification succeeded, but nothing has changed. "A partial refund was successfully created." Does anyone know how to solve this problem...
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Hello, The purchased theme is not suitable for the use I wanted. Would it be possible to get a refund? Because it remains a significant amount in my student budget, and the product purchased does not meet my expectations. Can you return a refund (or voucher to find the product I'm looking fo...
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Hi I have the latest version of Prestashop and the official PayPal module installed. I have noticed a couple of bugs. One: the One Click link seems to hang on mobile interfaces and generates an AJAX error message. Two: The refunds via Prestashop don't go through to PayPal. I have searched the...
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J'ai acheter un module de chat nommé " intercom live chat module" et moment de l'installation je me suis rendu compte que le module a besoin d'avoir un abonnement chez intercom. Comme j'avais pas le budget pour souscrire un abonnement, je réaliser que j'avais fait une erreur. J'essaie de me faire...
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I am trying to find out if there is a way I can block or restrict a user or group from executing product return or refund? It is because I am have added a module to execute an action upon return/refund product in order page. I would like to setup a control to determine the specific people to exec... -
How to ask refund for low quality module? I can not find and return policy on Presta adons website. The module caused total failure on my Prestashop. No replay from the developer yet, so I would like to try another module.
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Hello! I am using Prestashop version 1.6.1.5. I have a small problem down to my lack of experience... A person has ordered a product, but before I could forward that product to the supplier to be shipped we had to announce that we are out of stock. I do not really know how to ref...
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I am looking for a solution to retrieve/grab refund values in order page. I am creating an automatic refund with this value. Currently, I am not able to grab the price as it is returning 0. $order_detail = new OrderDetail((int) $params['id_order_detail']); $products = $this->con...
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I am using Prestashop 1.6 with Stripe payment module at the moment. There is a backend functionality which enables to execute a full or partial refund by inserting "Stripe Transaction ID". I would like to extend this feature into an individual order. That said, the image below is an execution w...
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It is absolutely incredible, I had a problem with a seller of modules and I asked him a refund because his module does not work in my online shop. Of course, he said not to the refund, and nobody in Prestashop Addons can help me. Even, they dont have any email or form to make a complain. Finall...
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I want to ask for a refund for a theme that is incompatible with godaddy economy hosting. Whom do I contact? I contacted the developer and they told me to ask prestashop addons directly at https://addons.prestashop.com/en/contact-us But the automated process takes me to the developer...
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Hello, I have bought a theme from addons.prestashop.com, but it has huge loading time after installing it, i mean like 60 seconds on the homepage, I contacted the seller and he gave me some retarded answers ( all were non sense ), after which his final answer was to enable the prestashop cache c...
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When creating a refund for a single item on an order that has multiple, prestashop has decided to refund the full amount and on the credit slip it shows all the products on the order. We generated a partial refund for 2x Henri armchairs (£335 each) and the credit slip amount in the BO shows £670...
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Hey Folks! We are currently struggling with the cart logic when applying partial refunds to an order. Long story short: - Customer has an order with 3 items, each 10€ - Cart rule with voucher for a 10% discount, results in total sum of 27€ --> Partial refund - When selecting partial r...
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Hello basically I have an issue with the refund process of prestashop. Let say that I have one order that has total $10.00 and 5 products Product A: $5 Product B: $1 Product C: $1.50 Product D: $1.50 Product E: $1 and I have accepted the payment, I want to refund the product A becau... -
Hi, Just testing refunding orders with the PayPal Europe version 3.7.2 and PS 1.6.0.9. I'm finding it is not quite functioning as I expect, but not sure if I'm not following the right process. I'd be interested to hear feedback in how other people handle it, or if there is a bug and work aroun...
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Removing products in payed orders
Antonio Sánchez posted a topic in Configuring and using PrestaShop
Hi. I have just found out that it is still possible to remove products, even the entire line item, in orders already payed. Appropriately, after saving the modified order, a warning is displayed in red color: "Warning: Payed X (original order) instead of Y (modified order)". What's the point...
